Checklist: Difference between revisions

From Accelerator for SageCRM
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In the Outlook settings check the following :
In the Outlook settings check the following :
[[Final_settings_tab.jpg]]
[[Final_settings_tab.jpg]]
[[Settings 2.jpg]]
[[Final_settings_2.jpg]]


3. That the active path is set and that the value is correct
3. That the active path is set and that the value is correct

Revision as of 14:36, 21 September 2020

A checklist to be used when a user cannot log on

1. User is allowed log on to CRM via CRM's web services (Allow WebService Access:True)

  Navigate to the users details (Administration -> Users -> Users) and view the users details and check that the
  "Allow WebService Access" setting is set to true

2. Accelerator license check.

  Navigate to "Administration -> CRM Together -> Accelerator"
  From that screen check that the user is in the list

In the Outlook settings check the following : Final_settings_tab.jpg Final_settings_2.jpg

3. That the active path is set and that the value is correct

4. You cannot use the ampersand '&' character or '%' character in a password when using Accelerator (this is due to a web-service bug in Sage CRM).

    • Other strange characters may also be unsupported-remove all to test

5. Uncheck "Ping to CRM" in the user settings

6. Check that IISAutologon is not check (This is only used if your Sage CRM system is using IISAutologon) Settings 3.jpg