<?xml version="1.0"?>
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	<id>https://accelerator.crmtogether.com/api.php?action=feedcontributions&amp;feedformat=atom&amp;user=Sagecrmw</id>
	<title>Accelerator for SageCRM - User contributions [en]</title>
	<link rel="self" type="application/atom+xml" href="https://accelerator.crmtogether.com/api.php?action=feedcontributions&amp;feedformat=atom&amp;user=Sagecrmw"/>
	<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Special:Contributions/Sagecrmw"/>
	<updated>2026-05-19T07:41:53Z</updated>
	<subtitle>User contributions</subtitle>
	<generator>MediaWiki 1.40.0</generator>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=MediaWiki:Sidebar&amp;diff=2851</id>
		<title>MediaWiki:Sidebar</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=MediaWiki:Sidebar&amp;diff=2851"/>
		<updated>2026-05-18T09:00:34Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;* SEARCH&lt;br /&gt;
&lt;br /&gt;
* Accelerator Pro for Sage CRM&lt;br /&gt;
** Start Here|Start Here&lt;br /&gt;
** Install and Requirements|Install and Requirements&lt;br /&gt;
** Install Outlook Client|Install Outlook Client&lt;br /&gt;
** Install Outlook365 Client|Install Outlook365 Client&lt;br /&gt;
** Install GMail Client|Install Gmail Client&lt;br /&gt;
** Outlook Client Settings|Outlook Client Settings&lt;br /&gt;
** Connections|Connections&lt;br /&gt;
** Non-SSL Sites|Non-SSL Sites&lt;br /&gt;
&lt;br /&gt;
* Explorer&lt;br /&gt;
** Home Screen|Home Screen&lt;br /&gt;
** Search|Search&lt;br /&gt;
** New|New&lt;br /&gt;
** Summary Screens|Summary Screens&lt;br /&gt;
** Entity Options|Entity Options&lt;br /&gt;
** Tabs and Lists|Tabs and Lists&lt;br /&gt;
** File Email|File Email&lt;br /&gt;
** Email Matching|Email Matching&lt;br /&gt;
** Tagging|Tagging&lt;br /&gt;
** 365 Explorer|365 Explorer&lt;br /&gt;
** 365 Explorer iPad Android|365 Explorer iPad Android&lt;br /&gt;
&lt;br /&gt;
* Compose Mode&lt;br /&gt;
** Address Book|Address Book&lt;br /&gt;
** CRM Documents|CRM Documents&lt;br /&gt;
** E-Mail Templates|E-Mail Templates&lt;br /&gt;
** Attach Files|Attach Files&lt;br /&gt;
** Sending and CRM|Sending and CRM&lt;br /&gt;
** Appointments|Appointments&lt;br /&gt;
** 365 Compose|365 Compose&lt;br /&gt;
** 365 Compose iPad Android|365 Compose iPad Android&lt;br /&gt;
&lt;br /&gt;
* Admin Guide &lt;br /&gt;
** New Releases|New Releases&lt;br /&gt;
** Updating License|Updating License&lt;br /&gt;
** Accelerator Pro User Management|User Management&lt;br /&gt;
** Troubleshoot|Troubleshoot&lt;br /&gt;
** O365 Troubleshoot|O365 Troubleshoot&lt;br /&gt;
** User Checklist|User Checklist&lt;br /&gt;
** IIS Detailed Errors|IIS Detailed Errors&lt;br /&gt;
** Report JSON API|Report JSON API&lt;br /&gt;
** Configure|Configure&lt;br /&gt;
** Customisation Guide|Customisation Guide&lt;br /&gt;
** Version 6|Version 6&lt;br /&gt;
&lt;br /&gt;
* Browser buttons&lt;br /&gt;
** Email Button|Email Button&lt;br /&gt;
** Custom Mail Merge Install|Custom Mail Merge Install&lt;br /&gt;
** Custom Mail Merge App|Custom Mail Merge App&lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus for Sage CRM&lt;br /&gt;
** AC Plus Overview|AC Plus Overview&lt;br /&gt;
** AC Plus Admin|AC Plus Admin&lt;br /&gt;
** AC Plus Client Install|AC Plus Client Install&lt;br /&gt;
** AC Plus Guide|AC Plus Guide&lt;br /&gt;
&lt;br /&gt;
* Accelerator Lite for Sage CRM&lt;br /&gt;
** AC Lite Guide|AC Lite Guide&lt;br /&gt;
** AC Lite User Checklist|AC Lite User Checklist&lt;br /&gt;
** Install ACLite on Microsoft365|Install ACLite on Microsoft365&lt;br /&gt;
&lt;br /&gt;
* Data Islands&lt;br /&gt;
** DI Overview |DI Overview&lt;br /&gt;
** Query Sage CRM Data|Query Sage CRM Data&lt;br /&gt;
** DI Jint|DI Jint&lt;br /&gt;
** Import into Sage CRM|Import into Sage CRM&lt;br /&gt;
** Batching Updates|Batching Updates&lt;br /&gt;
&lt;br /&gt;
* Learn how to&lt;br /&gt;
** Log an issue|Log an issue&lt;br /&gt;
** View CRM&#039;s logs|View CRM&#039;s logs&lt;br /&gt;
** View the Outlooks Logs|View the Outlooks Logs&lt;br /&gt;
** Advanced Debug|Advanced Debug&lt;br /&gt;
** Browser Support|Browser Support&lt;br /&gt;
&lt;br /&gt;
* Accelerator (Classic UI)&lt;br /&gt;
** Help Archive|Help Archive&lt;br /&gt;
&lt;br /&gt;
* TOOLBOX&lt;br /&gt;
* LANGUAGES&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=E-Mail_Templates&amp;diff=2850</id>
		<title>E-Mail Templates</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=E-Mail_Templates&amp;diff=2850"/>
		<updated>2026-05-08T09:30:00Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;The &amp;quot;Email Templates&amp;quot; dialog will allow users to search for email templates stored in CRM and download (and optionally merge) the templates and attachments into the email. &lt;br /&gt;
&lt;br /&gt;
This appears in the email compose window.&lt;br /&gt;
&lt;br /&gt;
[[File:mailtemplate3.jpg]]&lt;br /&gt;
&lt;br /&gt;
This opens a dialog for you to choose a record. If you have the taskpane open this provides a context for merges and so reconciles the data with the template.&lt;br /&gt;
&lt;br /&gt;
The templates you see are entity specific. So if you have the task pane with a case then it will only show templates setup for cases. &lt;br /&gt;
&lt;br /&gt;
[[File:mailtemplate1.jpg]]&lt;br /&gt;
&lt;br /&gt;
You can preview the email template also&lt;br /&gt;
&lt;br /&gt;
[[File:mailtemplate2.jpg]]&lt;br /&gt;
&lt;br /&gt;
Clicking the item in the list or USE in the preview will insert the template into the Compose window and close the dialog.&lt;br /&gt;
&lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
NOTE: merge fields must all be in lowercase&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  #Comp_Name#&lt;br /&gt;
&lt;br /&gt;
will NOT work and you must use&lt;br /&gt;
&lt;br /&gt;
  #comp_name#&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
The view used to get the merge data is&lt;br /&gt;
&lt;br /&gt;
   vsummaryENTITYNAME&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  vsummaryCase&lt;br /&gt;
&lt;br /&gt;
So if you require fields from say, the &amp;quot;Address&amp;quot; table, this view must be updated to include this.&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=E-Mail_Templates&amp;diff=2849</id>
		<title>E-Mail Templates</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=E-Mail_Templates&amp;diff=2849"/>
		<updated>2026-05-07T13:54:29Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;The &amp;quot;Email Templates&amp;quot; dialog will allow users to search for email templates stored in CRM and download (and optionally merge) the templates and attachments into the email. &lt;br /&gt;
&lt;br /&gt;
This appears in the email compose window.&lt;br /&gt;
&lt;br /&gt;
[[File:mailtemplate3.jpg]]&lt;br /&gt;
&lt;br /&gt;
This opens a dialog for you to choose a record. If you have the taskpane open this provides a context for merges and so reconciles the data with the template.&lt;br /&gt;
&lt;br /&gt;
[[File:mailtemplate1.jpg]]&lt;br /&gt;
&lt;br /&gt;
You can preview the email template also&lt;br /&gt;
&lt;br /&gt;
[[File:mailtemplate2.jpg]]&lt;br /&gt;
&lt;br /&gt;
Clicking the item in the list or USE in the preview will insert the template into the Compose window and close the dialog.&lt;br /&gt;
&lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
NOTE: merge fields must all be in lowercase&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  #Comp_Name#&lt;br /&gt;
&lt;br /&gt;
will NOT work and you must use&lt;br /&gt;
&lt;br /&gt;
  #comp_name#&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
The view used to get the merge data is&lt;br /&gt;
&lt;br /&gt;
   vsummaryENTITYNAME&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  vsummaryCase&lt;br /&gt;
&lt;br /&gt;
So if you require fields from say, the &amp;quot;Address&amp;quot; table, this view must be updated to include this.&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=File:Ct_jsfiles.png&amp;diff=2848</id>
		<title>File:Ct jsfiles.png</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=File:Ct_jsfiles.png&amp;diff=2848"/>
		<updated>2026-05-07T13:24:54Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=File:Ct_init.png&amp;diff=2847</id>
		<title>File:Ct init.png</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=File:Ct_init.png&amp;diff=2847"/>
		<updated>2026-05-07T13:24:43Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Email_Button&amp;diff=2846</id>
		<title>Email Button</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Email_Button&amp;diff=2846"/>
		<updated>2026-05-07T13:24:34Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;6.x&#039;&#039;&#039;&lt;br /&gt;
Icons in 6.x are in the top header&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:email_icons.png]]&lt;br /&gt;
&lt;br /&gt;
To achieve this copy in the ct_init.js file from&lt;br /&gt;
&lt;br /&gt;
   C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\CustomPages\SageCRMWS\js&lt;br /&gt;
&lt;br /&gt;
[[File:ct_init.png]]&lt;br /&gt;
&lt;br /&gt;
into &lt;br /&gt;
&lt;br /&gt;
   C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:ct_jsfiles.png]]&lt;br /&gt;
&lt;br /&gt;
An IIS reset is needed to see the changes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Upgrading to 5.1?&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The files for the previous version must be manually deleted. These files are installed in the &amp;quot;...\WWWRoot\js\custom&amp;quot; folder&lt;br /&gt;
here are 2 files &lt;br /&gt;
  ct_browserx.css &lt;br /&gt;
  ct_browserx.js&lt;br /&gt;
Delete these files and restart IIS or recycle the CRM app pool. &lt;br /&gt;
&lt;br /&gt;
The new file is called ct_init.js (this is in &amp;quot;...\CustomPages\SageCRMWS\js&amp;quot;)&lt;br /&gt;
&lt;br /&gt;
A single button now appears and you click this to see the options.&lt;br /&gt;
&lt;br /&gt;
[[File:crmtogetherbutton2022.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Reply in outlook from a CRM communication (in CRM) - Outlook classic only supported on x86 machines&lt;br /&gt;
&lt;br /&gt;
The mail merge client tool must be installed on each clients machine for this to work. &lt;br /&gt;
&lt;br /&gt;
The server install is as follows:&lt;br /&gt;
&lt;br /&gt;
1. &lt;br /&gt;
[[File:outlookbuttonsx.jpg]]&lt;br /&gt;
&lt;br /&gt;
To see the buttons above you need to install the js file &amp;quot;ct_sendWithOutlook.js&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Get this from from your CRM server folder &lt;br /&gt;
&lt;br /&gt;
2. &lt;br /&gt;
[[File:ctsendwithoutlook.jpg]]&lt;br /&gt;
&lt;br /&gt;
Copy to the CRM wwwroot/custom/js file&lt;br /&gt;
&lt;br /&gt;
3. &lt;br /&gt;
[[File:ctsendwithoutlook2.jpg]]&lt;br /&gt;
&lt;br /&gt;
Restart IIS or recycle your CRM app pool to see the buttons (in image 1)&lt;br /&gt;
&lt;br /&gt;
When you click on the button you may be prompted to use the mail merge app&lt;br /&gt;
&lt;br /&gt;
Click okay to continue.&lt;br /&gt;
&lt;br /&gt;
An Outlook email in compose mode will be opened with the content of the communication as if you replied to an email.&lt;br /&gt;
&lt;br /&gt;
4.&lt;br /&gt;
[[File:ctsendwithoutlook3.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&#039;&#039;&#039;Version 5.0 and earlier&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The Email button&lt;br /&gt;
&lt;br /&gt;
[[File:emailbuttonimage.png]]&lt;br /&gt;
&lt;br /&gt;
will run a &amp;quot;mailto:&amp;quot; link that has the email address and the tag for the given context that it is in.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&#039;&#039;&#039;Version 5.0 and Earlier &#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The files for this and the word merge are installed in the &amp;quot;...\WWWRoot\js\custom&amp;quot; folder&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
 C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&lt;br /&gt;
&lt;br /&gt;
There are 2 files&lt;br /&gt;
&lt;br /&gt;
   ct_browserx.css &lt;br /&gt;
   ct_browserx.js&lt;br /&gt;
&lt;br /&gt;
CRM&#039;s app pool (or IIS) must be restarted for these to be used and downloaded &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
To remove these button delete the &amp;quot;ct_browserx.*&amp;quot; files from &amp;quot;C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&amp;quot;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Extending the buttons&#039;&#039;&#039;&lt;br /&gt;
*Requires 5.1 or later&lt;br /&gt;
&lt;br /&gt;
In CRM create a system menu called &amp;quot;ctCustomFABActions&amp;quot; &lt;br /&gt;
&lt;br /&gt;
and add in items like so&lt;br /&gt;
&lt;br /&gt;
[[File:ctCustomFABActionsmenu.png]]&lt;br /&gt;
&lt;br /&gt;
this shows as&lt;br /&gt;
&lt;br /&gt;
[[File:ctCustomFABActions.png]]&lt;br /&gt;
&lt;br /&gt;
to call the method &amp;quot;myhello&amp;quot; you have to defined this in a custom js file&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:myhellotextfile.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=File:Email_icons.png&amp;diff=2845</id>
		<title>File:Email icons.png</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=File:Email_icons.png&amp;diff=2845"/>
		<updated>2026-05-07T13:24:15Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Email_Button&amp;diff=2844</id>
		<title>Email Button</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Email_Button&amp;diff=2844"/>
		<updated>2026-05-07T13:24:04Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;6.x&#039;&#039;&#039;&lt;br /&gt;
Icons in 6.x are in the top header&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:email_icons.png]]&lt;br /&gt;
&lt;br /&gt;
To achieve this copy in the ct_init.js file from&lt;br /&gt;
&lt;br /&gt;
   C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\CustomPages\SageCRMWS\js&lt;br /&gt;
&lt;br /&gt;
[[ct_init.png]]&lt;br /&gt;
&lt;br /&gt;
into &lt;br /&gt;
&lt;br /&gt;
   C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[ct_jsfiles.png]]&lt;br /&gt;
&lt;br /&gt;
An IIS reset is needed to see the changes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Upgrading to 5.1?&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The files for the previous version must be manually deleted. These files are installed in the &amp;quot;...\WWWRoot\js\custom&amp;quot; folder&lt;br /&gt;
here are 2 files &lt;br /&gt;
  ct_browserx.css &lt;br /&gt;
  ct_browserx.js&lt;br /&gt;
Delete these files and restart IIS or recycle the CRM app pool. &lt;br /&gt;
&lt;br /&gt;
The new file is called ct_init.js (this is in &amp;quot;...\CustomPages\SageCRMWS\js&amp;quot;)&lt;br /&gt;
&lt;br /&gt;
A single button now appears and you click this to see the options.&lt;br /&gt;
&lt;br /&gt;
[[File:crmtogetherbutton2022.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Reply in outlook from a CRM communication (in CRM) - Outlook classic only supported on x86 machines&lt;br /&gt;
&lt;br /&gt;
The mail merge client tool must be installed on each clients machine for this to work. &lt;br /&gt;
&lt;br /&gt;
The server install is as follows:&lt;br /&gt;
&lt;br /&gt;
1. &lt;br /&gt;
[[File:outlookbuttonsx.jpg]]&lt;br /&gt;
&lt;br /&gt;
To see the buttons above you need to install the js file &amp;quot;ct_sendWithOutlook.js&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Get this from from your CRM server folder &lt;br /&gt;
&lt;br /&gt;
2. &lt;br /&gt;
[[File:ctsendwithoutlook.jpg]]&lt;br /&gt;
&lt;br /&gt;
Copy to the CRM wwwroot/custom/js file&lt;br /&gt;
&lt;br /&gt;
3. &lt;br /&gt;
[[File:ctsendwithoutlook2.jpg]]&lt;br /&gt;
&lt;br /&gt;
Restart IIS or recycle your CRM app pool to see the buttons (in image 1)&lt;br /&gt;
&lt;br /&gt;
When you click on the button you may be prompted to use the mail merge app&lt;br /&gt;
&lt;br /&gt;
Click okay to continue.&lt;br /&gt;
&lt;br /&gt;
An Outlook email in compose mode will be opened with the content of the communication as if you replied to an email.&lt;br /&gt;
&lt;br /&gt;
4.&lt;br /&gt;
[[File:ctsendwithoutlook3.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&#039;&#039;&#039;Version 5.0 and earlier&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The Email button&lt;br /&gt;
&lt;br /&gt;
[[File:emailbuttonimage.png]]&lt;br /&gt;
&lt;br /&gt;
will run a &amp;quot;mailto:&amp;quot; link that has the email address and the tag for the given context that it is in.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&#039;&#039;&#039;Version 5.0 and Earlier &#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The files for this and the word merge are installed in the &amp;quot;...\WWWRoot\js\custom&amp;quot; folder&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
 C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&lt;br /&gt;
&lt;br /&gt;
There are 2 files&lt;br /&gt;
&lt;br /&gt;
   ct_browserx.css &lt;br /&gt;
   ct_browserx.js&lt;br /&gt;
&lt;br /&gt;
CRM&#039;s app pool (or IIS) must be restarted for these to be used and downloaded &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
To remove these button delete the &amp;quot;ct_browserx.*&amp;quot; files from &amp;quot;C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&amp;quot;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Extending the buttons&#039;&#039;&#039;&lt;br /&gt;
*Requires 5.1 or later&lt;br /&gt;
&lt;br /&gt;
In CRM create a system menu called &amp;quot;ctCustomFABActions&amp;quot; &lt;br /&gt;
&lt;br /&gt;
and add in items like so&lt;br /&gt;
&lt;br /&gt;
[[File:ctCustomFABActionsmenu.png]]&lt;br /&gt;
&lt;br /&gt;
this shows as&lt;br /&gt;
&lt;br /&gt;
[[File:ctCustomFABActions.png]]&lt;br /&gt;
&lt;br /&gt;
to call the method &amp;quot;myhello&amp;quot; you have to defined this in a custom js file&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:myhellotextfile.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Email_Button&amp;diff=2843</id>
		<title>Email Button</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Email_Button&amp;diff=2843"/>
		<updated>2026-05-07T13:11:06Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Upgrading to 5.1?&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The files for the previous version must be manually deleted. These files are installed in the &amp;quot;...\WWWRoot\js\custom&amp;quot; folder&lt;br /&gt;
here are 2 files &lt;br /&gt;
  ct_browserx.css &lt;br /&gt;
  ct_browserx.js&lt;br /&gt;
Delete these files and restart IIS or recycle the CRM app pool. &lt;br /&gt;
&lt;br /&gt;
The new file is called ct_init.js (this is in &amp;quot;...\CustomPages\SageCRMWS\js&amp;quot;)&lt;br /&gt;
&lt;br /&gt;
A single button now appears and you click this to see the options.&lt;br /&gt;
&lt;br /&gt;
[[File:crmtogetherbutton2022.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Reply in outlook from a CRM communication (in CRM) - Outlook classic only supported on x86 machines&lt;br /&gt;
&lt;br /&gt;
The mail merge client tool must be installed on each clients machine for this to work. &lt;br /&gt;
&lt;br /&gt;
The server install is as follows:&lt;br /&gt;
&lt;br /&gt;
1. &lt;br /&gt;
[[File:outlookbuttonsx.jpg]]&lt;br /&gt;
&lt;br /&gt;
To see the buttons above you need to install the js file &amp;quot;ct_sendWithOutlook.js&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Get this from from your CRM server folder &lt;br /&gt;
&lt;br /&gt;
2. &lt;br /&gt;
[[File:ctsendwithoutlook.jpg]]&lt;br /&gt;
&lt;br /&gt;
Copy to the CRM wwwroot/custom/js file&lt;br /&gt;
&lt;br /&gt;
3. &lt;br /&gt;
[[File:ctsendwithoutlook2.jpg]]&lt;br /&gt;
&lt;br /&gt;
Restart IIS or recycle your CRM app pool to see the buttons (in image 1)&lt;br /&gt;
&lt;br /&gt;
When you click on the button you may be prompted to use the mail merge app&lt;br /&gt;
&lt;br /&gt;
Click okay to continue.&lt;br /&gt;
&lt;br /&gt;
An Outlook email in compose mode will be opened with the content of the communication as if you replied to an email.&lt;br /&gt;
&lt;br /&gt;
4.&lt;br /&gt;
[[File:ctsendwithoutlook3.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&#039;&#039;&#039;Version 5.0 and earlier&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The Email button&lt;br /&gt;
&lt;br /&gt;
[[File:emailbuttonimage.png]]&lt;br /&gt;
&lt;br /&gt;
will run a &amp;quot;mailto:&amp;quot; link that has the email address and the tag for the given context that it is in.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&#039;&#039;&#039;Version 5.0 and Earlier &#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The files for this and the word merge are installed in the &amp;quot;...\WWWRoot\js\custom&amp;quot; folder&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
 C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&lt;br /&gt;
&lt;br /&gt;
There are 2 files&lt;br /&gt;
&lt;br /&gt;
   ct_browserx.css &lt;br /&gt;
   ct_browserx.js&lt;br /&gt;
&lt;br /&gt;
CRM&#039;s app pool (or IIS) must be restarted for these to be used and downloaded &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
To remove these button delete the &amp;quot;ct_browserx.*&amp;quot; files from &amp;quot;C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&amp;quot;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Extending the buttons&#039;&#039;&#039;&lt;br /&gt;
*Requires 5.1 or later&lt;br /&gt;
&lt;br /&gt;
In CRM create a system menu called &amp;quot;ctCustomFABActions&amp;quot; &lt;br /&gt;
&lt;br /&gt;
and add in items like so&lt;br /&gt;
&lt;br /&gt;
[[File:ctCustomFABActionsmenu.png]]&lt;br /&gt;
&lt;br /&gt;
this shows as&lt;br /&gt;
&lt;br /&gt;
[[File:ctCustomFABActions.png]]&lt;br /&gt;
&lt;br /&gt;
to call the method &amp;quot;myhello&amp;quot; you have to defined this in a custom js file&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:myhellotextfile.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=MediaWiki:Sidebar&amp;diff=2842</id>
		<title>MediaWiki:Sidebar</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=MediaWiki:Sidebar&amp;diff=2842"/>
		<updated>2026-04-24T16:13:45Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;* SEARCH&lt;br /&gt;
&lt;br /&gt;
* Accelerator Pro for Sage CRM&lt;br /&gt;
** Start Here|Start Here&lt;br /&gt;
** Install and Requirements|Install and Requirements&lt;br /&gt;
** Install Outlook Client|Install Outlook Client&lt;br /&gt;
** Install Outlook365 Client|Install Outlook365 Client&lt;br /&gt;
** Install GMail Client|Install Gmail Client&lt;br /&gt;
** Outlook Client Settings|Outlook Client Settings&lt;br /&gt;
** Connections|Connections&lt;br /&gt;
** Non-SSL Sites|Non-SSL Sites&lt;br /&gt;
** Upgrading from Accelerator Classic|Upgrading from Accelerator Classic&lt;br /&gt;
&lt;br /&gt;
* Explorer&lt;br /&gt;
** Home Screen|Home Screen&lt;br /&gt;
** Search|Search&lt;br /&gt;
** New|New&lt;br /&gt;
** Summary Screens|Summary Screens&lt;br /&gt;
** Entity Options|Entity Options&lt;br /&gt;
** Tabs and Lists|Tabs and Lists&lt;br /&gt;
** File Email|File Email&lt;br /&gt;
** Email Matching|Email Matching&lt;br /&gt;
** Tagging|Tagging&lt;br /&gt;
** 365 Explorer|365 Explorer&lt;br /&gt;
** 365 Explorer iPad Android|365 Explorer iPad Android&lt;br /&gt;
&lt;br /&gt;
* Compose Mode&lt;br /&gt;
** Address Book|Address Book&lt;br /&gt;
** CRM Documents|CRM Documents&lt;br /&gt;
** E-Mail Templates|E-Mail Templates&lt;br /&gt;
** Attach Files|Attach Files&lt;br /&gt;
** Sending and CRM|Sending and CRM&lt;br /&gt;
** Appointments|Appointments&lt;br /&gt;
** 365 Compose|365 Compose&lt;br /&gt;
** 365 Compose iPad Android|365 Compose iPad Android&lt;br /&gt;
&lt;br /&gt;
* Admin Guide &lt;br /&gt;
** New Releases|New Releases&lt;br /&gt;
** Updating License|Updating License&lt;br /&gt;
** Accelerator Pro User Management|User Management&lt;br /&gt;
** Troubleshoot|Troubleshoot&lt;br /&gt;
** O365 Troubleshoot|O365 Troubleshoot&lt;br /&gt;
** User Checklist|User Checklist&lt;br /&gt;
** IIS Detailed Errors|IIS Detailed Errors&lt;br /&gt;
** Report JSON API|Report JSON API&lt;br /&gt;
** Configure|Configure&lt;br /&gt;
** Customisation Guide|Customisation Guide&lt;br /&gt;
** Version 6|Version 6&lt;br /&gt;
&lt;br /&gt;
* Browser buttons&lt;br /&gt;
** Email Button|Email Button&lt;br /&gt;
** Custom Mail Merge Install|Custom Mail Merge Install&lt;br /&gt;
** Custom Mail Merge App|Custom Mail Merge App&lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus for Sage CRM&lt;br /&gt;
** AC Plus Overview|AC Plus Overview&lt;br /&gt;
** AC Plus Admin|AC Plus Admin&lt;br /&gt;
** AC Plus Client Install|AC Plus Client Install&lt;br /&gt;
** AC Plus Guide|AC Plus Guide&lt;br /&gt;
&lt;br /&gt;
* Accelerator Lite for Sage CRM&lt;br /&gt;
** AC Lite Guide|AC Lite Guide&lt;br /&gt;
** AC Lite User Checklist|AC Lite User Checklist&lt;br /&gt;
** Install ACLite on Microsoft365|Install ACLite on Microsoft365&lt;br /&gt;
&lt;br /&gt;
* Data Islands&lt;br /&gt;
** DI Overview |DI Overview&lt;br /&gt;
** Query Sage CRM Data|Query Sage CRM Data&lt;br /&gt;
** DI Jint|DI Jint&lt;br /&gt;
** Import into Sage CRM|Import into Sage CRM&lt;br /&gt;
** Batching Updates|Batching Updates&lt;br /&gt;
&lt;br /&gt;
* Learn how to&lt;br /&gt;
** Log an issue|Log an issue&lt;br /&gt;
** View CRM&#039;s logs|View CRM&#039;s logs&lt;br /&gt;
** View the Outlooks Logs|View the Outlooks Logs&lt;br /&gt;
** Advanced Debug|Advanced Debug&lt;br /&gt;
** Browser Support|Browser Support&lt;br /&gt;
&lt;br /&gt;
* Accelerator (Classic UI)&lt;br /&gt;
** Help Archive|Help Archive&lt;br /&gt;
&lt;br /&gt;
* TOOLBOX&lt;br /&gt;
* LANGUAGES&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2841</id>
		<title>New Releases</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2841"/>
		<updated>2026-04-24T16:12:42Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;24 April 2026&lt;br /&gt;
&lt;br /&gt;
API version 6.0.2.4 (over the air)&lt;br /&gt;
&lt;br /&gt;
* Fix for calendar and tasks menu is back on Android &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
22 April 2026&lt;br /&gt;
&lt;br /&gt;
API version 6.0.2.3 (over the air)&lt;br /&gt;
&lt;br /&gt;
* First over air release of 6.x&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
AC/MX 6.0.2.0&lt;br /&gt;
* Changes to search to speed things up. For a contains, users must put a % in front of the text&lt;br /&gt;
* Library, allows multiple files and drag drop &lt;br /&gt;
* moved log call to caret menu  &lt;br /&gt;
* moved 99+ just over search icon and smaller&lt;br /&gt;
* Fix for remove tag&lt;br /&gt;
* MX fix for editing person (email was not being updated) &lt;br /&gt;
&lt;br /&gt;
The new inn-app, apps are available also. &lt;br /&gt;
&lt;br /&gt;
Note that the &lt;br /&gt;
&lt;br /&gt;
* Timer app and&lt;br /&gt;
* Trade show app&lt;br /&gt;
&lt;br /&gt;
have limits and require and extra subscription to be fully open. &lt;br /&gt;
The limit is the amount of records so they can be tried and used in a limited way. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
25 Feb 2026&lt;br /&gt;
&lt;br /&gt;
Outlook installed add ins updated - Client app Version 2.4.4.0&lt;br /&gt;
-Improved TS support.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
27 November 25 &lt;br /&gt;
&lt;br /&gt;
Version 6 is now available as a full install from the portal. 5.2 is also still available. &lt;br /&gt;
&lt;br /&gt;
Details of the release are available at&lt;br /&gt;
&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=Version_6&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
5 August 2025&lt;br /&gt;
&lt;br /&gt;
* Updated Classic Outlook Add-in installer. Fixed code signing issue and how show Edge version&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
30 June 2025&lt;br /&gt;
&lt;br /&gt;
* Mailmerge client app update. Client app Version 4.7.7.1. Fix for Print document option. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
4 June 2025&lt;br /&gt;
&lt;br /&gt;
Classic Outlook add in update (version is 2.4.2.71)  - does not affect 365 addin users.&lt;br /&gt;
&lt;br /&gt;
AC Pro, Plus and Lite versions&lt;br /&gt;
&lt;br /&gt;
* Fix for Windows/Office update that updated the webview control. Full client install required. Existing clients can update from the settings dialog.&lt;br /&gt;
 &lt;br /&gt;
----&lt;br /&gt;
17 April 2025&lt;br /&gt;
&lt;br /&gt;
API version 5.2.4.7 (over the air)&lt;br /&gt;
&lt;br /&gt;
* Ability to script around the workflow screen to set defaults based on users and users team and more. &lt;br /&gt;
See&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=New&lt;br /&gt;
* Address SSA support. &lt;br /&gt;
* gadget demo added (POC only)&lt;br /&gt;
* email attachment dates updated to reflect the email date&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
14 April 2025&lt;br /&gt;
&lt;br /&gt;
Updates for 365 versions to use MS-Graph instead of old deprecated API.&lt;br /&gt;
One change here is that users are prompted to give access. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
07 Jan 2025&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.4 (over air update)&lt;br /&gt;
&lt;br /&gt;
* fix for getting person folder in library when none set&lt;br /&gt;
* help text on tagging fixed&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12 Dec 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.3 (over air update)&lt;br /&gt;
&lt;br /&gt;
* number and decimal fix for currency fields&lt;br /&gt;
* bookmarks pagination fix&lt;br /&gt;
* file email-comm note stripping out html&lt;br /&gt;
* user activity report added (see config)&lt;br /&gt;
* workaround for sage filter bug on comms--filter added in to 2024 is the issue =&amp;quot;and ((CmLi_Comm_PersonId is not null) OR (CmLi_IsExternalAttendee = &#039;Y&#039;))&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
18th Sept 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.2&lt;br /&gt;
&lt;br /&gt;
* AC PLUS bug fix only - Fix for send and save/prompt save missing auth code in request&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Sept 2024&lt;br /&gt;
&lt;br /&gt;
Accelerator Pro for Sage CRM is now available on the Microsft App Source Store&lt;br /&gt;
&lt;br /&gt;
https://appsource.microsoft.com/en-us/product/office/WA200007357&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th July 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.41) &lt;br /&gt;
&lt;br /&gt;
* bug fix - When link to outlook was checked the explorer email was picked up instead. But introduced in June release. &lt;br /&gt;
&lt;br /&gt;
* Enhancement - New option in preferences to hide &amp;quot;Send and Save&amp;quot; button&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
4 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.1&lt;br /&gt;
&lt;br /&gt;
* bug fix - MobileX (only) tasks with end date set were not appearing in the task list&lt;br /&gt;
----&lt;br /&gt;
3 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.0&lt;br /&gt;
&lt;br /&gt;
* bug fix - bug introduced in (5.2.3.9) that broke opportunity pipeline&lt;br /&gt;
----&lt;br /&gt;
2 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.9&lt;br /&gt;
&lt;br /&gt;
* Solutions entity support added&lt;br /&gt;
* (bug) removed debug code which broke lead summary screen after creating from app&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th June 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.33) &lt;br /&gt;
&lt;br /&gt;
* bug fix - sent emails were not getting their CRM Status and other flags set&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
30 May 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.8&lt;br /&gt;
&lt;br /&gt;
* Search screens now allow fields from other entities (using the vsearchlistENTITY views) to be used&lt;br /&gt;
* Option to File email content (HTML) as a file instead of in the comm_email field. Please read the instuctions on this change and before making it consider any impact on reporting etc. (Note Reply and Reply all from within CRM will not include the origional html, Forward will)&lt;br /&gt;
* Extra Config screens to show DB size and information on tables. &lt;br /&gt;
* Parse Email to Text - optionally parse the plain text from the html and store in a column (for searching on for example)&lt;br /&gt;
* (bug) Fix for when territory is set to &amp;quot;Default&amp;quot;. Issue was the users territory was used instead of &amp;quot;defaulting&amp;quot; to the company/person. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
19 Apr 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.7&lt;br /&gt;
&lt;br /&gt;
* (bug) Fix for Opportunity/Case Pipeline filters created in metadata (they were just ignored).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
27 Feb 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.6&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* (bug) We finally realised that the MobileX and Accelerator (AC) dialogs did the dates different and so we have this resolved now. The bug was that in AC the date was updated to show the real month (javascript starts months at index zero) but MobileX left it at the zero index. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7 Feb 2024 Outlook add in V2.3.9.14&lt;br /&gt;
&lt;br /&gt;
* (change) Disabled Autofill in browser control&lt;br /&gt;
* (fix) Meeting Invites emails were not converted to proper email addresses and caused an app issue. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
26th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.4&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Fix for log call bug where the date was set to previous month. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.3&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The previous days update had an issue with the webapp updates. We rolled back the web apps so but the server updates are available in this release. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
11th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.2&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* Search Entity Default - You can now set this seperate to the New Entity Default&lt;br /&gt;
* Security update - Extra checks for SQL Injection&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
21st Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.0&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
MobileX updates only&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
8th Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.2.9&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* bug fix for web app continuing to try log on when user has to reset their CRM password&lt;br /&gt;
&lt;br /&gt;
* Enhancement to speed up tab list screens. We found that if you have say 4k rows of communications that the CRM api (FindRecord) was very slow and so to improve this we added in some SQL limiter code to only get x amount of records. The trade off is that the record count now comes from a general query where the territory permissions are not applied. So this could result in the record count being higher that the amount of records you can see. we think this trade off is worth it though. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Bug fix for email attachments being saved to companies with a &amp;quot;+&amp;quot; in their name. These were silently failing.&lt;br /&gt;
&lt;br /&gt;
To apply fix Download the full install (SageCRMAccelerator_Setup5222RC1.exe) from the portal and run this (no need to install the metadata again though). But you will need to then re-apply the over the air updates. This prompt should appear on the CRM Together License information screen in CRM. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
6th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.7 &lt;br /&gt;
&lt;br /&gt;
* fix for FROM address sometimes not showing up and only displaying as &amp;lt;&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.5&lt;br /&gt;
&lt;br /&gt;
* Disabled phone number parsing by default&lt;br /&gt;
* Check for updates now a manual check&lt;br /&gt;
* Set Url clears out localstorage so connection is reset&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
13th Oct 23 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.8&lt;br /&gt;
&lt;br /&gt;
* When creating a company in Accelerator with an ampersand in the name we now remove the ampersand to mimic how CRM behaves. Even though ampersand is allowed as a file name it causes an issue in some CRM instances so we also provided a page untility in the config to update thes. Only use if needed. &lt;br /&gt;
&lt;br /&gt;
* pipeline filters updated to allow for when &amp;quot;status&amp;quot; fields &amp;quot;oppo_status&amp;quot; and &amp;quot;case_status&amp;quot; are not used. &lt;br /&gt;
&lt;br /&gt;
Web App (version will be 1.1.67)&lt;br /&gt;
&lt;br /&gt;
* pasting an email into the lead email field meant that it was not picked up&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
3rd Oct 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.7&lt;br /&gt;
&lt;br /&gt;
Bug fix in 5.2.2.6 (for setting default user currency) introduced a bug where if in your create script you set a default value on a select it was not picking this up if you saved without setting the value manually. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th Sept 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.6&lt;br /&gt;
&lt;br /&gt;
Previous bug fixed in 5.2.2.3 re-appeared. Patch re-applied&lt;br /&gt;
* Bug fix for setting default user currency (previously only system value was used as the default on currency fields)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Sept 13th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.5&#039;&#039;&#039; &lt;br /&gt;
API Version - 5.2.2.5&lt;br /&gt;
&lt;br /&gt;
* MobileX updates. See https://mobilex.crmtogether.com/index.php?title=New_Releases&lt;br /&gt;
* Create script was run before some options were set so moved this to fix this&lt;br /&gt;
* lead_secterr was being overwritten even if on screen&lt;br /&gt;
* list word length made longer (5 to 20) to make it easier to see&lt;br /&gt;
* We hide future update messages from non-admin users&lt;br /&gt;
* Option to add in flag field which is set when an entity is created with Accelerator/MobileX&lt;br /&gt;
&lt;br /&gt;
To do this create a field exactly as below&lt;br /&gt;
&lt;br /&gt;
  name = XXXX_ct_appFlagField (XXXX is the entity prefix)&lt;br /&gt;
  Max Length = 20&lt;br /&gt;
  Entry Width = 20&lt;br /&gt;
&lt;br /&gt;
and the system will detect this and set the value to be &amp;quot;Accelerator&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
To create this field for company for example you would name the field&lt;br /&gt;
&lt;br /&gt;
  comp_ct_appFlagField &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th Sept 2023 (over air update)&lt;br /&gt;
API Version - 5.2.2.3&lt;br /&gt;
&lt;br /&gt;
* fix for wrong month on log call records (bug introduced in 5.2.1.2 - July 7th 2023)&lt;br /&gt;
&lt;br /&gt;
To fix up older records run the following SQL (adjusting the 130 value as required)&lt;br /&gt;
&lt;br /&gt;
  update Communication&lt;br /&gt;
   set Comm_DateTime=Comm_CreatedDate&lt;br /&gt;
  where comm_action  in (&#039;phonein&#039;,&#039;phoneout&#039;)&lt;br /&gt;
  and Comm_DateTime&amp;gt;getdate()-130&lt;br /&gt;
&lt;br /&gt;
17 Aug 2023&lt;br /&gt;
&lt;br /&gt;
Aug 24th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.2&lt;br /&gt;
&lt;br /&gt;
* fix for workflow sql (we were filtering out some)&lt;br /&gt;
* Search box change - Users no longer need to put in a % in front of the text to search&lt;br /&gt;
* fix for new config (communication links were broken)&lt;br /&gt;
* Added in comm_action to default filter when screen CommunicationOfficeIntFilter does not exist&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.1&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Available as an over the air update but to get all the updates the full install needs to be run. &lt;br /&gt;
&lt;br /&gt;
For ACPlus and the new config menu to appear you need to run the full installer (including the metadata) and not just the over the air update. &lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus added inc license screen (requires full install and not just over air update)&lt;br /&gt;
* MobileX app store links added to admin area&lt;br /&gt;
* New config screen added to admin area (needs metadata install run (NOT reset option though)&lt;br /&gt;
&lt;br /&gt;
[[File:ac config tab.png]]&lt;br /&gt;
&lt;br /&gt;
1. Click the tab&lt;br /&gt;
2. Configuration Menu&lt;br /&gt;
3. Configureation Area&lt;br /&gt;
&lt;br /&gt;
* My CRM screen updated with MobileX app store links and Accelerator Plus url&lt;br /&gt;
* Fix for caching issue on mutliline text fields in summaries if expanded&lt;br /&gt;
* JSON report api - added in ability to add raw html to details area&lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Report_JSON_API&lt;br /&gt;
* Some translations added (needs metadata install run (NOT reset option though)&lt;br /&gt;
* Sage CRM 2023 ERP sample page style fix&lt;br /&gt;
* Added FIPS support for licenses&lt;br /&gt;
&lt;br /&gt;
July 12th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.3&lt;br /&gt;
* Fix for MobileX Contact Scanner feature&lt;br /&gt;
* Fix for GroupCodes (Sage 300 Integration) field display. &lt;br /&gt;
&lt;br /&gt;
July 7th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.2&lt;br /&gt;
* Some CRM instances returned false for permissions on secondary entities so workaround for this applied. &lt;br /&gt;
&lt;br /&gt;
April 7th 2023 (Outlook add on update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;2.3.5.6&#039;&#039;&#039;&lt;br /&gt;
* Improvements for error handing&lt;br /&gt;
* With server version 5.2.1.1 installed phone numbers will also be parsed&lt;br /&gt;
&lt;br /&gt;
April 4th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.1&#039;&#039;&#039; &lt;br /&gt;
* Fix for MobileX mode&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.0&#039;&#039;&#039; &lt;br /&gt;
* Fix for when an email has no TO email address&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
March 28th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.8&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Accelerator Web client Version: 1.1.3.18&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.0.8&lt;br /&gt;
&lt;br /&gt;
* Contains various fixes&lt;br /&gt;
* New Config screens&lt;br /&gt;
To add these in open the menu&lt;br /&gt;
&lt;br /&gt;
  Administration -&amp;gt; Advanced Customization -&amp;gt; System Menus -&amp;gt; acceleratortab&lt;br /&gt;
&lt;br /&gt;
  Caption=Config&lt;br /&gt;
  Action=Custom File&lt;br /&gt;
  Custom File:=SageCRMWS/ac2020/xconfig.asp&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Jan 9th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.5&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for email distribution lists handling when filing&lt;br /&gt;
*MX fix for scanner bug introduced in 5.2.0.4&lt;br /&gt;
&lt;br /&gt;
Nov 27th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.4&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX appt/tasks updating and extending&lt;br /&gt;
&lt;br /&gt;
Nov 18th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX business card scanner - New Company selection bug&lt;br /&gt;
&lt;br /&gt;
Nov 16th 2022&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Over air update (update from CRM Together admin area) - Issues fixed&lt;br /&gt;
&lt;br /&gt;
* Bad tags breaking Accelerator and logging user out&lt;br /&gt;
* Email attachments saving issue if company has no library set up&lt;br /&gt;
&lt;br /&gt;
Nov 3rd 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.1&#039;&#039;&#039; &lt;br /&gt;
* Generic addresses (like @gmail, @hotmail etc) now use the persons full name for the company name if they are not found and the new company dialog opens - The generic list can also be configured by adding the option&lt;br /&gt;
&lt;br /&gt;
        &amp;lt;add key=&amp;quot;GenericEmailAddressesList&amp;quot; value=&amp;quot;@gmail.com,@hotmail.com,@yahoo.com,@aol.com&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
* Fix for tag detection in compose mode&lt;br /&gt;
* Improved how task pane reacts to the email being changed&lt;br /&gt;
* Email parsing improved where a persons name is set in the format &amp;quot;lastname, firstname&amp;quot;&lt;br /&gt;
* Fix for over air updates bug in 5.2.0.0 &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Oct 10 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.0&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Defaults in CRM path when using our outlook add in &lt;br /&gt;
* Various translations&lt;br /&gt;
* Support for Sage CRM 2022R2&lt;br /&gt;
* Layout changes removing scroll bars etc&lt;br /&gt;
* Links to addin, and CRM url added into tab in CRM&lt;br /&gt;
* Number field type bug fixed&lt;br /&gt;
* fix - Mail Merge timezone issue&lt;br /&gt;
* Option to disable all matches. Set &amp;quot;disableAllMatches&amp;quot;=&amp;quot;Y&amp;quot; in web.config&lt;br /&gt;
&lt;br /&gt;
* Updated manifest for Office 365 Integration&lt;br /&gt;
                       https://update.crmtogether.com/version1260-manifest.xml&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
March 2022&lt;br /&gt;
&#039;&#039;&#039;5.1.0.0&#039;&#039;&#039; - 23 March 2022&lt;br /&gt;
&lt;br /&gt;
4 July 2022&lt;br /&gt;
Over the air update (5.1.0.6) - fix for &amp;quot;Send and Save&amp;quot; email matching on Lead emails for gmail.com/outlook.com etc addresses&lt;br /&gt;
&lt;br /&gt;
26 May 2022&lt;br /&gt;
Over the air update (5.1.0.4) - fix for email matching on Lead emails.&lt;br /&gt;
&lt;br /&gt;
See&lt;br /&gt;
https://crmtogether.com/accelerator-latest-release-march-2022/&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Webapp     - Version 1.1.0.0&lt;br /&gt;
** Server API - Version 5.1.0.0&lt;br /&gt;
** Outlook    - Version 2.3.0.0&lt;br /&gt;
&lt;br /&gt;
Webapp&lt;br /&gt;
* Numbers show in dot&lt;br /&gt;
* Date fields shown with more info (Day or week, how long ago)&lt;br /&gt;
* Large text fields are not downloaded in full (to speed up app) and have a readmore or load option (for emails)&lt;br /&gt;
* Filters added for company person list and communications&lt;br /&gt;
* Ordering fixes on fields&lt;br /&gt;
* Sales and Cases lists changed and filter added (using the whereclause)&lt;br /&gt;
* Display record count on search icon&lt;br /&gt;
* Show workflow state (section) if there is one&lt;br /&gt;
* Build your own screen using ASP&lt;br /&gt;
* New Task screen updated to allow you assign to multiple people&lt;br /&gt;
* SageChangesNoTLS api replaced with SageChanges so that table scripts are triggered&lt;br /&gt;
&lt;br /&gt;
Server API - Full upgrade &lt;br /&gt;
* Added Custom content support in screens&lt;br /&gt;
* Dates display difference between the value and now&lt;br /&gt;
* Conditional tabs support added&lt;br /&gt;
* Server side validation  &lt;br /&gt;
* New option to have the company email match search use the full email (ideal if lots of customers use gmail for example) add in option to the web.config &amp;lt;add key=&amp;quot;companyfullmatch&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
* Ability to extend the entity options menu added in&lt;br /&gt;
&lt;br /&gt;
Outlook&lt;br /&gt;
* Improved webview handling when edge decides to dispose of the object. &lt;br /&gt;
* Optional install for all users (for terminal services deployments). &lt;br /&gt;
* Improved logging&lt;br /&gt;
&lt;br /&gt;
365 url - http://update.crmtogether.com/version1100-manifest.xml&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Outlook version updated to 2.0.9.7 - We have NOT flagged an auto update for existing clients. &lt;br /&gt;
This release is to help address the &amp;quot;Private Network Access&amp;quot; CORS issue that came about due to a chromium 98 update. &lt;br /&gt;
&lt;br /&gt;
For more information on this see our blog&lt;br /&gt;
&lt;br /&gt;
  https://crmtogether.com/edge-chromium-update-affects-connections/&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
07 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.8)&lt;br /&gt;
* Fix for when a non-standard port is used&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
31 Jan 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.6)&lt;br /&gt;
* Fix for when a user does not have a primary team assigned&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
14 Dec 2021&lt;br /&gt;
Mail Merge update (app version 4.7.5.7) to allow install for &amp;quot;All users&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.1.5&#039;&#039;&#039; - 3 Nov 2021&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Outlook    - Version 2.0.4.1&lt;br /&gt;
** Webapp     - Version 1.0.1.2&lt;br /&gt;
** Server API - Version 5.0.1.5&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes&lt;br /&gt;
* Showing more context content in Dialogs (so you will see a persons company for example)&lt;br /&gt;
* Send only button shows when linked to send set (requires outlook update 2.0.3.9 or later)&lt;br /&gt;
* Required fields flagged with red star&lt;br /&gt;
* External links on communications in lists&lt;br /&gt;
* German translation for Phone in/out updated&lt;br /&gt;
* Active oppos/cases sql change to remove year filter&lt;br /&gt;
&lt;br /&gt;
Full install update also available with fix for locked down systems&lt;br /&gt;
* Only use this if your system is locked down. Open web.config and add in &lt;br /&gt;
  &amp;lt;add key=&amp;quot;lockedsystem&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
6th Oct 2021 - Server and client over the air update only&lt;br /&gt;
There have been a few updates since 4th Oct&lt;br /&gt;
* To install go to Administration -&amp;gt; CRM Together and click the download button&lt;br /&gt;
* Server API version is 5.0.1.0&lt;br /&gt;
** Fixes for dates, datetimes in new entity screens and mutli-select fields&lt;br /&gt;
** Fix for default filters on person oppo and cases not being applied&lt;br /&gt;
* App version is 1.0.1.0&lt;br /&gt;
** Bookmarks sorting issue&lt;br /&gt;
&lt;br /&gt;
27th Sept 2021 - Outlook client update (version 2.0.2.8)&lt;br /&gt;
* changed how we store the url setting as office updates were resetting the settings file. This is now stored in the windows registry.&lt;br /&gt;
* Added longer timeout to edge runtime for slower older machines. &lt;br /&gt;
&lt;br /&gt;
13th August 2021 - live url updates only (local install update to come)&lt;br /&gt;
&lt;br /&gt;
* Web App (version will be 1.0.0.9)&lt;br /&gt;
** Better error handling when SID is invalid&lt;br /&gt;
** FIX - Outlook theme not being retained&lt;br /&gt;
** Showing errors on screen in a custom ERROR modal&lt;br /&gt;
** FIX - Email templates caching context bug fix&lt;br /&gt;
** Improved reporting of CORs Issues with mixed content warning&lt;br /&gt;
** FIX - local cache size limitation added in&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.7)&lt;br /&gt;
** Installer (all new installs) even if run by an administrator will install to the AppData folder&lt;br /&gt;
** Installer Warning to not run install using &amp;quot;Run as administrator&amp;quot;&lt;br /&gt;
** Fix for some mailboxes/stores breaking the add in&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.5&#039;&#039;&#039; - 23 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix - MAC support issue with dialogs&lt;br /&gt;
** Fix - Email Parsing on a tagged email was not working&lt;br /&gt;
** Fix - theme persistance&lt;br /&gt;
** Tabs more compact&lt;br /&gt;
** Screen changing UX improved&lt;br /&gt;
** Dark mode added to app themes&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.2)&lt;br /&gt;
** FIX - Edge runtime issue&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5005 to apply these updates&lt;br /&gt;
** Installer now updates IIS max size - Previously you had to set this manually&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.4&#039;&#039;&#039; - 9 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Support for Quotes and Orders summary screens/search added&lt;br /&gt;
** Fix for 365 new add in Support *a number of issues fixed here for windows/MAC clients)&lt;br /&gt;
** Fix for Theme retention issue on dialogs&lt;br /&gt;
** Fix for Email Templates caching context&lt;br /&gt;
** First time running a dialog will now appear to get the user started&lt;br /&gt;
** Fix - Progress tables now getting a record set as per CRM&lt;br /&gt;
** Multi-workflow support added. On New screens if workflow is enabled on the entity there is a &amp;quot;Workflow&amp;quot; section and the end user can pick the workflow to use. This removes the need to configure the web.config file.&lt;br /&gt;
** Errors now no longer kick the user to the login screen. We show a dialog instead. &lt;br /&gt;
** The Edge Runtime is installed as part of our Outlook install and update&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.3&#039;&#039;&#039; - 19 July 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix for Email Templates screen error&lt;br /&gt;
** Fix for search list pagination&lt;br /&gt;
** Fix for logging in without opening taskpane&lt;br /&gt;
** Ability to add in Extra screens - Create new screens in the format&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
EG&lt;br /&gt;
  CompanyOfficeInt1&lt;br /&gt;
  CompanyOfficeInt2&lt;br /&gt;
This allows you to split the screen up into sections so you can show financial data in its own section for example&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5003RC3 to apply these updates&lt;br /&gt;
** Fix for not showing Outlook client download for non-SSL installs&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.1&#039;&#039;&#039; - 9 July 2021 - &lt;br /&gt;
The major change here is the ability to self-host the Accelerator web application. &lt;br /&gt;
&lt;br /&gt;
Keeping the locally hosted app up to date is also be possible from within the CRM Together pages in the admin area. &lt;br /&gt;
&lt;br /&gt;
To get all the changes and fixes below you will need to update the Server side. The Accelerator Web App will be updated online and no action is required. For the outlook client update users will be prompted to download and install the update. &lt;br /&gt;
&lt;br /&gt;
*Outlook Client&lt;br /&gt;
** Version: 2.0.1.3&lt;br /&gt;
** Fix for subject not being picked up if its the last thing edited in an outlook compose window and you click send. &lt;br /&gt;
** Fix for error appearing around email addresses&lt;br /&gt;
** ERROR button appears if there is an issue in the app thats not visable&lt;br /&gt;
** Improved start up time so app should be disabled less by outlook&lt;br /&gt;
** known issue - Prompt and Send - When you edit the subject the edited version is not being used.&lt;br /&gt;
&lt;br /&gt;
*Accelerator Web App&lt;br /&gt;
** App Version: 1.0.0.5&lt;br /&gt;
** Added in &amp;quot;--None--&amp;quot; option on selects&lt;br /&gt;
** Compose window Tag Search fixed&lt;br /&gt;
** Extended Lists no longer showing empty values&lt;br /&gt;
** Multi-Selects fixed&lt;br /&gt;
** Pagination added to all areas&lt;br /&gt;
** Sorting in Lists added in&lt;br /&gt;
** Person lists default to filter out Inactive people&lt;br /&gt;
** List filters added. When viewing a company&#039;s opportunities you can filter and also edit the fields by creating an entity screen in the format ENTITYOfficeIntFilter and adding fields to it. Only SELECT and Text fields are supported now. &lt;br /&gt;
** Customising Top Content in summary screens [https://accelerator.crmtogether.com/index.php?title=Summary_Screens https://accelerator.crmtogether.com/index.php?title=Summary_Screens]&lt;br /&gt;
** Customising Search see [https://accelerator.crmtogether.com/index.php?title=Search https://accelerator.crmtogether.com/index.php?title=Search]&lt;br /&gt;
** Fix: Search and dedupe using apostrope fix&lt;br /&gt;
** Fix: NewEntityDefault was not being used&lt;br /&gt;
** New Theme Added&lt;br /&gt;
** Fix: File email Screen layout change for long TO/CC etc lists&lt;br /&gt;
** Support for http for internal app hosting on http&lt;br /&gt;
** In login screen url is readonly - must be changed in settings&lt;br /&gt;
** Form Validation on other fields - only on text inputs previously&lt;br /&gt;
** Connection Name limited to 20 characters&lt;br /&gt;
** Password Encryption in localstorage&lt;br /&gt;
** Footer Responsiveness&lt;br /&gt;
** Reset button to wipe all connections and reset the app to an initial state&lt;br /&gt;
** Add more than one connection&lt;br /&gt;
** Auto-compelete turned off&lt;br /&gt;
** 365 integration - main explorer window now has a button instead of having to click the vertical elipses. &lt;br /&gt;
&lt;br /&gt;
*Config&lt;br /&gt;
** For Sage CRM external links you can optionally use the web-service SID by creating the following setting in the web.config &amp;quot;securityoff&amp;quot; with exact value &amp;quot;true&amp;quot;. You also need to disable IP Address Checking and Browser security. &lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;securityoff&amp;quot; value=&amp;quot;true&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
** Support for http for internal app hosting on http (THIS REQUIRES A FULL UPGRADE if you have 5.0.0.0 or earlier)&lt;br /&gt;
--When installed the url for the client will be in the form&lt;br /&gt;
&lt;br /&gt;
    http://server/CRM/CustomPages/SageCRMWS/webapp/#/&lt;br /&gt;
&lt;br /&gt;
and to use this you must update the &amp;quot;Client App Url&amp;quot; and replace &amp;quot;https://aclive1.crmtogether.com/#/&amp;quot; with your path (based on the above)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;4.7.5.5&#039;&#039;&#039; - RC16 10 May 2021 - &lt;br /&gt;
** New outlook client using chromium browser - requires Edge runtime be installed and may require a system reboot&lt;br /&gt;
** Client apps downloaded from update.crmtogether.com&lt;br /&gt;
** Auto updates now in outlook and mail merge clients&lt;br /&gt;
** Mail Merge client install no longer requires admin privileges to install&lt;br /&gt;
** Main Web App updates&lt;br /&gt;
* 1. Email Templates -preview and context&lt;br /&gt;
* 2. Shared documents - preview&lt;br /&gt;
* 3. Person icon changed&lt;br /&gt;
* 4. Theme picker tightened up&lt;br /&gt;
* 5. Language picker&lt;br /&gt;
* 6. Pagination on search lists&lt;br /&gt;
* 7. New Task screen - context added in&lt;br /&gt;
* 8. Version number added in&lt;br /&gt;
&lt;br /&gt;
** 365 API Support - v1&lt;br /&gt;
* 1. Must be installed from our manifest (see update.crmtogether.com)&lt;br /&gt;
* 2. No compose (new email window) support yet - taskpane only&lt;br /&gt;
* 3. Tagging not supported yet&lt;br /&gt;
* 4. History dialog not supported yet&lt;br /&gt;
&lt;br /&gt;
** Issues - &lt;br /&gt;
* 1. Tagging issue fixed&lt;br /&gt;
* 2. Speed - caching added in for some screens&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2840</id>
		<title>New Releases</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2840"/>
		<updated>2026-04-24T15:50:06Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;coming soon&lt;br /&gt;
&lt;br /&gt;
AC/MX 6.0.2.0&lt;br /&gt;
* Changes to search to speed things up. For a contains, users must put a % in front of the text&lt;br /&gt;
* Library, allows multiple files and drag drop &lt;br /&gt;
* moved log call to caret menu  &lt;br /&gt;
* moved 99+ just over search icon and smaller&lt;br /&gt;
* Fix for remove tag&lt;br /&gt;
* MX fix for editing person (email was not being updated) &lt;br /&gt;
&lt;br /&gt;
The new inn-app, apps are available also. &lt;br /&gt;
&lt;br /&gt;
Note that the &lt;br /&gt;
&lt;br /&gt;
* Timer app and&lt;br /&gt;
* Trade show app&lt;br /&gt;
&lt;br /&gt;
have limits and require and extra subscription to be fully open. &lt;br /&gt;
The limit is the amount of records so they can be tried and used in a limited way. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
25 Feb 2026&lt;br /&gt;
&lt;br /&gt;
Outlook installed add ins updated - Client app Version 2.4.4.0&lt;br /&gt;
-Improved TS support.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
27 November 25 &lt;br /&gt;
&lt;br /&gt;
Version 6 is now available as a full install from the portal. 5.2 is also still available. &lt;br /&gt;
&lt;br /&gt;
Details of the release are available at&lt;br /&gt;
&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=Version_6&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
5 August 2025&lt;br /&gt;
&lt;br /&gt;
* Updated Classic Outlook Add-in installer. Fixed code signing issue and how show Edge version&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
30 June 2025&lt;br /&gt;
&lt;br /&gt;
* Mailmerge client app update. Client app Version 4.7.7.1. Fix for Print document option. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
4 June 2025&lt;br /&gt;
&lt;br /&gt;
Classic Outlook add in update (version is 2.4.2.71)  - does not affect 365 addin users.&lt;br /&gt;
&lt;br /&gt;
AC Pro, Plus and Lite versions&lt;br /&gt;
&lt;br /&gt;
* Fix for Windows/Office update that updated the webview control. Full client install required. Existing clients can update from the settings dialog.&lt;br /&gt;
 &lt;br /&gt;
----&lt;br /&gt;
17 April 2025&lt;br /&gt;
&lt;br /&gt;
API version 5.2.4.7 (over the air)&lt;br /&gt;
&lt;br /&gt;
* Ability to script around the workflow screen to set defaults based on users and users team and more. &lt;br /&gt;
See&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=New&lt;br /&gt;
* Address SSA support. &lt;br /&gt;
* gadget demo added (POC only)&lt;br /&gt;
* email attachment dates updated to reflect the email date&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
14 April 2025&lt;br /&gt;
&lt;br /&gt;
Updates for 365 versions to use MS-Graph instead of old deprecated API.&lt;br /&gt;
One change here is that users are prompted to give access. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
07 Jan 2025&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.4 (over air update)&lt;br /&gt;
&lt;br /&gt;
* fix for getting person folder in library when none set&lt;br /&gt;
* help text on tagging fixed&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12 Dec 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.3 (over air update)&lt;br /&gt;
&lt;br /&gt;
* number and decimal fix for currency fields&lt;br /&gt;
* bookmarks pagination fix&lt;br /&gt;
* file email-comm note stripping out html&lt;br /&gt;
* user activity report added (see config)&lt;br /&gt;
* workaround for sage filter bug on comms--filter added in to 2024 is the issue =&amp;quot;and ((CmLi_Comm_PersonId is not null) OR (CmLi_IsExternalAttendee = &#039;Y&#039;))&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
18th Sept 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.2&lt;br /&gt;
&lt;br /&gt;
* AC PLUS bug fix only - Fix for send and save/prompt save missing auth code in request&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Sept 2024&lt;br /&gt;
&lt;br /&gt;
Accelerator Pro for Sage CRM is now available on the Microsft App Source Store&lt;br /&gt;
&lt;br /&gt;
https://appsource.microsoft.com/en-us/product/office/WA200007357&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th July 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.41) &lt;br /&gt;
&lt;br /&gt;
* bug fix - When link to outlook was checked the explorer email was picked up instead. But introduced in June release. &lt;br /&gt;
&lt;br /&gt;
* Enhancement - New option in preferences to hide &amp;quot;Send and Save&amp;quot; button&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
4 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.1&lt;br /&gt;
&lt;br /&gt;
* bug fix - MobileX (only) tasks with end date set were not appearing in the task list&lt;br /&gt;
----&lt;br /&gt;
3 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.0&lt;br /&gt;
&lt;br /&gt;
* bug fix - bug introduced in (5.2.3.9) that broke opportunity pipeline&lt;br /&gt;
----&lt;br /&gt;
2 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.9&lt;br /&gt;
&lt;br /&gt;
* Solutions entity support added&lt;br /&gt;
* (bug) removed debug code which broke lead summary screen after creating from app&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th June 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.33) &lt;br /&gt;
&lt;br /&gt;
* bug fix - sent emails were not getting their CRM Status and other flags set&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
30 May 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.8&lt;br /&gt;
&lt;br /&gt;
* Search screens now allow fields from other entities (using the vsearchlistENTITY views) to be used&lt;br /&gt;
* Option to File email content (HTML) as a file instead of in the comm_email field. Please read the instuctions on this change and before making it consider any impact on reporting etc. (Note Reply and Reply all from within CRM will not include the origional html, Forward will)&lt;br /&gt;
* Extra Config screens to show DB size and information on tables. &lt;br /&gt;
* Parse Email to Text - optionally parse the plain text from the html and store in a column (for searching on for example)&lt;br /&gt;
* (bug) Fix for when territory is set to &amp;quot;Default&amp;quot;. Issue was the users territory was used instead of &amp;quot;defaulting&amp;quot; to the company/person. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
19 Apr 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.7&lt;br /&gt;
&lt;br /&gt;
* (bug) Fix for Opportunity/Case Pipeline filters created in metadata (they were just ignored).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
27 Feb 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.6&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* (bug) We finally realised that the MobileX and Accelerator (AC) dialogs did the dates different and so we have this resolved now. The bug was that in AC the date was updated to show the real month (javascript starts months at index zero) but MobileX left it at the zero index. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7 Feb 2024 Outlook add in V2.3.9.14&lt;br /&gt;
&lt;br /&gt;
* (change) Disabled Autofill in browser control&lt;br /&gt;
* (fix) Meeting Invites emails were not converted to proper email addresses and caused an app issue. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
26th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.4&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Fix for log call bug where the date was set to previous month. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.3&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The previous days update had an issue with the webapp updates. We rolled back the web apps so but the server updates are available in this release. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
11th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.2&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* Search Entity Default - You can now set this seperate to the New Entity Default&lt;br /&gt;
* Security update - Extra checks for SQL Injection&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
21st Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.0&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
MobileX updates only&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
8th Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.2.9&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* bug fix for web app continuing to try log on when user has to reset their CRM password&lt;br /&gt;
&lt;br /&gt;
* Enhancement to speed up tab list screens. We found that if you have say 4k rows of communications that the CRM api (FindRecord) was very slow and so to improve this we added in some SQL limiter code to only get x amount of records. The trade off is that the record count now comes from a general query where the territory permissions are not applied. So this could result in the record count being higher that the amount of records you can see. we think this trade off is worth it though. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Bug fix for email attachments being saved to companies with a &amp;quot;+&amp;quot; in their name. These were silently failing.&lt;br /&gt;
&lt;br /&gt;
To apply fix Download the full install (SageCRMAccelerator_Setup5222RC1.exe) from the portal and run this (no need to install the metadata again though). But you will need to then re-apply the over the air updates. This prompt should appear on the CRM Together License information screen in CRM. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
6th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.7 &lt;br /&gt;
&lt;br /&gt;
* fix for FROM address sometimes not showing up and only displaying as &amp;lt;&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.5&lt;br /&gt;
&lt;br /&gt;
* Disabled phone number parsing by default&lt;br /&gt;
* Check for updates now a manual check&lt;br /&gt;
* Set Url clears out localstorage so connection is reset&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
13th Oct 23 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.8&lt;br /&gt;
&lt;br /&gt;
* When creating a company in Accelerator with an ampersand in the name we now remove the ampersand to mimic how CRM behaves. Even though ampersand is allowed as a file name it causes an issue in some CRM instances so we also provided a page untility in the config to update thes. Only use if needed. &lt;br /&gt;
&lt;br /&gt;
* pipeline filters updated to allow for when &amp;quot;status&amp;quot; fields &amp;quot;oppo_status&amp;quot; and &amp;quot;case_status&amp;quot; are not used. &lt;br /&gt;
&lt;br /&gt;
Web App (version will be 1.1.67)&lt;br /&gt;
&lt;br /&gt;
* pasting an email into the lead email field meant that it was not picked up&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
3rd Oct 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.7&lt;br /&gt;
&lt;br /&gt;
Bug fix in 5.2.2.6 (for setting default user currency) introduced a bug where if in your create script you set a default value on a select it was not picking this up if you saved without setting the value manually. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th Sept 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.6&lt;br /&gt;
&lt;br /&gt;
Previous bug fixed in 5.2.2.3 re-appeared. Patch re-applied&lt;br /&gt;
* Bug fix for setting default user currency (previously only system value was used as the default on currency fields)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Sept 13th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.5&#039;&#039;&#039; &lt;br /&gt;
API Version - 5.2.2.5&lt;br /&gt;
&lt;br /&gt;
* MobileX updates. See https://mobilex.crmtogether.com/index.php?title=New_Releases&lt;br /&gt;
* Create script was run before some options were set so moved this to fix this&lt;br /&gt;
* lead_secterr was being overwritten even if on screen&lt;br /&gt;
* list word length made longer (5 to 20) to make it easier to see&lt;br /&gt;
* We hide future update messages from non-admin users&lt;br /&gt;
* Option to add in flag field which is set when an entity is created with Accelerator/MobileX&lt;br /&gt;
&lt;br /&gt;
To do this create a field exactly as below&lt;br /&gt;
&lt;br /&gt;
  name = XXXX_ct_appFlagField (XXXX is the entity prefix)&lt;br /&gt;
  Max Length = 20&lt;br /&gt;
  Entry Width = 20&lt;br /&gt;
&lt;br /&gt;
and the system will detect this and set the value to be &amp;quot;Accelerator&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
To create this field for company for example you would name the field&lt;br /&gt;
&lt;br /&gt;
  comp_ct_appFlagField &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th Sept 2023 (over air update)&lt;br /&gt;
API Version - 5.2.2.3&lt;br /&gt;
&lt;br /&gt;
* fix for wrong month on log call records (bug introduced in 5.2.1.2 - July 7th 2023)&lt;br /&gt;
&lt;br /&gt;
To fix up older records run the following SQL (adjusting the 130 value as required)&lt;br /&gt;
&lt;br /&gt;
  update Communication&lt;br /&gt;
   set Comm_DateTime=Comm_CreatedDate&lt;br /&gt;
  where comm_action  in (&#039;phonein&#039;,&#039;phoneout&#039;)&lt;br /&gt;
  and Comm_DateTime&amp;gt;getdate()-130&lt;br /&gt;
&lt;br /&gt;
17 Aug 2023&lt;br /&gt;
&lt;br /&gt;
Aug 24th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.2&lt;br /&gt;
&lt;br /&gt;
* fix for workflow sql (we were filtering out some)&lt;br /&gt;
* Search box change - Users no longer need to put in a % in front of the text to search&lt;br /&gt;
* fix for new config (communication links were broken)&lt;br /&gt;
* Added in comm_action to default filter when screen CommunicationOfficeIntFilter does not exist&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.1&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Available as an over the air update but to get all the updates the full install needs to be run. &lt;br /&gt;
&lt;br /&gt;
For ACPlus and the new config menu to appear you need to run the full installer (including the metadata) and not just the over the air update. &lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus added inc license screen (requires full install and not just over air update)&lt;br /&gt;
* MobileX app store links added to admin area&lt;br /&gt;
* New config screen added to admin area (needs metadata install run (NOT reset option though)&lt;br /&gt;
&lt;br /&gt;
[[File:ac config tab.png]]&lt;br /&gt;
&lt;br /&gt;
1. Click the tab&lt;br /&gt;
2. Configuration Menu&lt;br /&gt;
3. Configureation Area&lt;br /&gt;
&lt;br /&gt;
* My CRM screen updated with MobileX app store links and Accelerator Plus url&lt;br /&gt;
* Fix for caching issue on mutliline text fields in summaries if expanded&lt;br /&gt;
* JSON report api - added in ability to add raw html to details area&lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Report_JSON_API&lt;br /&gt;
* Some translations added (needs metadata install run (NOT reset option though)&lt;br /&gt;
* Sage CRM 2023 ERP sample page style fix&lt;br /&gt;
* Added FIPS support for licenses&lt;br /&gt;
&lt;br /&gt;
July 12th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.3&lt;br /&gt;
* Fix for MobileX Contact Scanner feature&lt;br /&gt;
* Fix for GroupCodes (Sage 300 Integration) field display. &lt;br /&gt;
&lt;br /&gt;
July 7th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.2&lt;br /&gt;
* Some CRM instances returned false for permissions on secondary entities so workaround for this applied. &lt;br /&gt;
&lt;br /&gt;
April 7th 2023 (Outlook add on update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;2.3.5.6&#039;&#039;&#039;&lt;br /&gt;
* Improvements for error handing&lt;br /&gt;
* With server version 5.2.1.1 installed phone numbers will also be parsed&lt;br /&gt;
&lt;br /&gt;
April 4th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.1&#039;&#039;&#039; &lt;br /&gt;
* Fix for MobileX mode&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.0&#039;&#039;&#039; &lt;br /&gt;
* Fix for when an email has no TO email address&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
March 28th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.8&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Accelerator Web client Version: 1.1.3.18&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.0.8&lt;br /&gt;
&lt;br /&gt;
* Contains various fixes&lt;br /&gt;
* New Config screens&lt;br /&gt;
To add these in open the menu&lt;br /&gt;
&lt;br /&gt;
  Administration -&amp;gt; Advanced Customization -&amp;gt; System Menus -&amp;gt; acceleratortab&lt;br /&gt;
&lt;br /&gt;
  Caption=Config&lt;br /&gt;
  Action=Custom File&lt;br /&gt;
  Custom File:=SageCRMWS/ac2020/xconfig.asp&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Jan 9th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.5&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for email distribution lists handling when filing&lt;br /&gt;
*MX fix for scanner bug introduced in 5.2.0.4&lt;br /&gt;
&lt;br /&gt;
Nov 27th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.4&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX appt/tasks updating and extending&lt;br /&gt;
&lt;br /&gt;
Nov 18th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX business card scanner - New Company selection bug&lt;br /&gt;
&lt;br /&gt;
Nov 16th 2022&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Over air update (update from CRM Together admin area) - Issues fixed&lt;br /&gt;
&lt;br /&gt;
* Bad tags breaking Accelerator and logging user out&lt;br /&gt;
* Email attachments saving issue if company has no library set up&lt;br /&gt;
&lt;br /&gt;
Nov 3rd 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.1&#039;&#039;&#039; &lt;br /&gt;
* Generic addresses (like @gmail, @hotmail etc) now use the persons full name for the company name if they are not found and the new company dialog opens - The generic list can also be configured by adding the option&lt;br /&gt;
&lt;br /&gt;
        &amp;lt;add key=&amp;quot;GenericEmailAddressesList&amp;quot; value=&amp;quot;@gmail.com,@hotmail.com,@yahoo.com,@aol.com&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
* Fix for tag detection in compose mode&lt;br /&gt;
* Improved how task pane reacts to the email being changed&lt;br /&gt;
* Email parsing improved where a persons name is set in the format &amp;quot;lastname, firstname&amp;quot;&lt;br /&gt;
* Fix for over air updates bug in 5.2.0.0 &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Oct 10 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.0&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Defaults in CRM path when using our outlook add in &lt;br /&gt;
* Various translations&lt;br /&gt;
* Support for Sage CRM 2022R2&lt;br /&gt;
* Layout changes removing scroll bars etc&lt;br /&gt;
* Links to addin, and CRM url added into tab in CRM&lt;br /&gt;
* Number field type bug fixed&lt;br /&gt;
* fix - Mail Merge timezone issue&lt;br /&gt;
* Option to disable all matches. Set &amp;quot;disableAllMatches&amp;quot;=&amp;quot;Y&amp;quot; in web.config&lt;br /&gt;
&lt;br /&gt;
* Updated manifest for Office 365 Integration&lt;br /&gt;
                       https://update.crmtogether.com/version1260-manifest.xml&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
March 2022&lt;br /&gt;
&#039;&#039;&#039;5.1.0.0&#039;&#039;&#039; - 23 March 2022&lt;br /&gt;
&lt;br /&gt;
4 July 2022&lt;br /&gt;
Over the air update (5.1.0.6) - fix for &amp;quot;Send and Save&amp;quot; email matching on Lead emails for gmail.com/outlook.com etc addresses&lt;br /&gt;
&lt;br /&gt;
26 May 2022&lt;br /&gt;
Over the air update (5.1.0.4) - fix for email matching on Lead emails.&lt;br /&gt;
&lt;br /&gt;
See&lt;br /&gt;
https://crmtogether.com/accelerator-latest-release-march-2022/&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Webapp     - Version 1.1.0.0&lt;br /&gt;
** Server API - Version 5.1.0.0&lt;br /&gt;
** Outlook    - Version 2.3.0.0&lt;br /&gt;
&lt;br /&gt;
Webapp&lt;br /&gt;
* Numbers show in dot&lt;br /&gt;
* Date fields shown with more info (Day or week, how long ago)&lt;br /&gt;
* Large text fields are not downloaded in full (to speed up app) and have a readmore or load option (for emails)&lt;br /&gt;
* Filters added for company person list and communications&lt;br /&gt;
* Ordering fixes on fields&lt;br /&gt;
* Sales and Cases lists changed and filter added (using the whereclause)&lt;br /&gt;
* Display record count on search icon&lt;br /&gt;
* Show workflow state (section) if there is one&lt;br /&gt;
* Build your own screen using ASP&lt;br /&gt;
* New Task screen updated to allow you assign to multiple people&lt;br /&gt;
* SageChangesNoTLS api replaced with SageChanges so that table scripts are triggered&lt;br /&gt;
&lt;br /&gt;
Server API - Full upgrade &lt;br /&gt;
* Added Custom content support in screens&lt;br /&gt;
* Dates display difference between the value and now&lt;br /&gt;
* Conditional tabs support added&lt;br /&gt;
* Server side validation  &lt;br /&gt;
* New option to have the company email match search use the full email (ideal if lots of customers use gmail for example) add in option to the web.config &amp;lt;add key=&amp;quot;companyfullmatch&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
* Ability to extend the entity options menu added in&lt;br /&gt;
&lt;br /&gt;
Outlook&lt;br /&gt;
* Improved webview handling when edge decides to dispose of the object. &lt;br /&gt;
* Optional install for all users (for terminal services deployments). &lt;br /&gt;
* Improved logging&lt;br /&gt;
&lt;br /&gt;
365 url - http://update.crmtogether.com/version1100-manifest.xml&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Outlook version updated to 2.0.9.7 - We have NOT flagged an auto update for existing clients. &lt;br /&gt;
This release is to help address the &amp;quot;Private Network Access&amp;quot; CORS issue that came about due to a chromium 98 update. &lt;br /&gt;
&lt;br /&gt;
For more information on this see our blog&lt;br /&gt;
&lt;br /&gt;
  https://crmtogether.com/edge-chromium-update-affects-connections/&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
07 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.8)&lt;br /&gt;
* Fix for when a non-standard port is used&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
31 Jan 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.6)&lt;br /&gt;
* Fix for when a user does not have a primary team assigned&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
14 Dec 2021&lt;br /&gt;
Mail Merge update (app version 4.7.5.7) to allow install for &amp;quot;All users&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.1.5&#039;&#039;&#039; - 3 Nov 2021&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Outlook    - Version 2.0.4.1&lt;br /&gt;
** Webapp     - Version 1.0.1.2&lt;br /&gt;
** Server API - Version 5.0.1.5&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes&lt;br /&gt;
* Showing more context content in Dialogs (so you will see a persons company for example)&lt;br /&gt;
* Send only button shows when linked to send set (requires outlook update 2.0.3.9 or later)&lt;br /&gt;
* Required fields flagged with red star&lt;br /&gt;
* External links on communications in lists&lt;br /&gt;
* German translation for Phone in/out updated&lt;br /&gt;
* Active oppos/cases sql change to remove year filter&lt;br /&gt;
&lt;br /&gt;
Full install update also available with fix for locked down systems&lt;br /&gt;
* Only use this if your system is locked down. Open web.config and add in &lt;br /&gt;
  &amp;lt;add key=&amp;quot;lockedsystem&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
6th Oct 2021 - Server and client over the air update only&lt;br /&gt;
There have been a few updates since 4th Oct&lt;br /&gt;
* To install go to Administration -&amp;gt; CRM Together and click the download button&lt;br /&gt;
* Server API version is 5.0.1.0&lt;br /&gt;
** Fixes for dates, datetimes in new entity screens and mutli-select fields&lt;br /&gt;
** Fix for default filters on person oppo and cases not being applied&lt;br /&gt;
* App version is 1.0.1.0&lt;br /&gt;
** Bookmarks sorting issue&lt;br /&gt;
&lt;br /&gt;
27th Sept 2021 - Outlook client update (version 2.0.2.8)&lt;br /&gt;
* changed how we store the url setting as office updates were resetting the settings file. This is now stored in the windows registry.&lt;br /&gt;
* Added longer timeout to edge runtime for slower older machines. &lt;br /&gt;
&lt;br /&gt;
13th August 2021 - live url updates only (local install update to come)&lt;br /&gt;
&lt;br /&gt;
* Web App (version will be 1.0.0.9)&lt;br /&gt;
** Better error handling when SID is invalid&lt;br /&gt;
** FIX - Outlook theme not being retained&lt;br /&gt;
** Showing errors on screen in a custom ERROR modal&lt;br /&gt;
** FIX - Email templates caching context bug fix&lt;br /&gt;
** Improved reporting of CORs Issues with mixed content warning&lt;br /&gt;
** FIX - local cache size limitation added in&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.7)&lt;br /&gt;
** Installer (all new installs) even if run by an administrator will install to the AppData folder&lt;br /&gt;
** Installer Warning to not run install using &amp;quot;Run as administrator&amp;quot;&lt;br /&gt;
** Fix for some mailboxes/stores breaking the add in&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.5&#039;&#039;&#039; - 23 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix - MAC support issue with dialogs&lt;br /&gt;
** Fix - Email Parsing on a tagged email was not working&lt;br /&gt;
** Fix - theme persistance&lt;br /&gt;
** Tabs more compact&lt;br /&gt;
** Screen changing UX improved&lt;br /&gt;
** Dark mode added to app themes&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.2)&lt;br /&gt;
** FIX - Edge runtime issue&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5005 to apply these updates&lt;br /&gt;
** Installer now updates IIS max size - Previously you had to set this manually&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.4&#039;&#039;&#039; - 9 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Support for Quotes and Orders summary screens/search added&lt;br /&gt;
** Fix for 365 new add in Support *a number of issues fixed here for windows/MAC clients)&lt;br /&gt;
** Fix for Theme retention issue on dialogs&lt;br /&gt;
** Fix for Email Templates caching context&lt;br /&gt;
** First time running a dialog will now appear to get the user started&lt;br /&gt;
** Fix - Progress tables now getting a record set as per CRM&lt;br /&gt;
** Multi-workflow support added. On New screens if workflow is enabled on the entity there is a &amp;quot;Workflow&amp;quot; section and the end user can pick the workflow to use. This removes the need to configure the web.config file.&lt;br /&gt;
** Errors now no longer kick the user to the login screen. We show a dialog instead. &lt;br /&gt;
** The Edge Runtime is installed as part of our Outlook install and update&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.3&#039;&#039;&#039; - 19 July 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix for Email Templates screen error&lt;br /&gt;
** Fix for search list pagination&lt;br /&gt;
** Fix for logging in without opening taskpane&lt;br /&gt;
** Ability to add in Extra screens - Create new screens in the format&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
EG&lt;br /&gt;
  CompanyOfficeInt1&lt;br /&gt;
  CompanyOfficeInt2&lt;br /&gt;
This allows you to split the screen up into sections so you can show financial data in its own section for example&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5003RC3 to apply these updates&lt;br /&gt;
** Fix for not showing Outlook client download for non-SSL installs&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.1&#039;&#039;&#039; - 9 July 2021 - &lt;br /&gt;
The major change here is the ability to self-host the Accelerator web application. &lt;br /&gt;
&lt;br /&gt;
Keeping the locally hosted app up to date is also be possible from within the CRM Together pages in the admin area. &lt;br /&gt;
&lt;br /&gt;
To get all the changes and fixes below you will need to update the Server side. The Accelerator Web App will be updated online and no action is required. For the outlook client update users will be prompted to download and install the update. &lt;br /&gt;
&lt;br /&gt;
*Outlook Client&lt;br /&gt;
** Version: 2.0.1.3&lt;br /&gt;
** Fix for subject not being picked up if its the last thing edited in an outlook compose window and you click send. &lt;br /&gt;
** Fix for error appearing around email addresses&lt;br /&gt;
** ERROR button appears if there is an issue in the app thats not visable&lt;br /&gt;
** Improved start up time so app should be disabled less by outlook&lt;br /&gt;
** known issue - Prompt and Send - When you edit the subject the edited version is not being used.&lt;br /&gt;
&lt;br /&gt;
*Accelerator Web App&lt;br /&gt;
** App Version: 1.0.0.5&lt;br /&gt;
** Added in &amp;quot;--None--&amp;quot; option on selects&lt;br /&gt;
** Compose window Tag Search fixed&lt;br /&gt;
** Extended Lists no longer showing empty values&lt;br /&gt;
** Multi-Selects fixed&lt;br /&gt;
** Pagination added to all areas&lt;br /&gt;
** Sorting in Lists added in&lt;br /&gt;
** Person lists default to filter out Inactive people&lt;br /&gt;
** List filters added. When viewing a company&#039;s opportunities you can filter and also edit the fields by creating an entity screen in the format ENTITYOfficeIntFilter and adding fields to it. Only SELECT and Text fields are supported now. &lt;br /&gt;
** Customising Top Content in summary screens [https://accelerator.crmtogether.com/index.php?title=Summary_Screens https://accelerator.crmtogether.com/index.php?title=Summary_Screens]&lt;br /&gt;
** Customising Search see [https://accelerator.crmtogether.com/index.php?title=Search https://accelerator.crmtogether.com/index.php?title=Search]&lt;br /&gt;
** Fix: Search and dedupe using apostrope fix&lt;br /&gt;
** Fix: NewEntityDefault was not being used&lt;br /&gt;
** New Theme Added&lt;br /&gt;
** Fix: File email Screen layout change for long TO/CC etc lists&lt;br /&gt;
** Support for http for internal app hosting on http&lt;br /&gt;
** In login screen url is readonly - must be changed in settings&lt;br /&gt;
** Form Validation on other fields - only on text inputs previously&lt;br /&gt;
** Connection Name limited to 20 characters&lt;br /&gt;
** Password Encryption in localstorage&lt;br /&gt;
** Footer Responsiveness&lt;br /&gt;
** Reset button to wipe all connections and reset the app to an initial state&lt;br /&gt;
** Add more than one connection&lt;br /&gt;
** Auto-compelete turned off&lt;br /&gt;
** 365 integration - main explorer window now has a button instead of having to click the vertical elipses. &lt;br /&gt;
&lt;br /&gt;
*Config&lt;br /&gt;
** For Sage CRM external links you can optionally use the web-service SID by creating the following setting in the web.config &amp;quot;securityoff&amp;quot; with exact value &amp;quot;true&amp;quot;. You also need to disable IP Address Checking and Browser security. &lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;securityoff&amp;quot; value=&amp;quot;true&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
** Support for http for internal app hosting on http (THIS REQUIRES A FULL UPGRADE if you have 5.0.0.0 or earlier)&lt;br /&gt;
--When installed the url for the client will be in the form&lt;br /&gt;
&lt;br /&gt;
    http://server/CRM/CustomPages/SageCRMWS/webapp/#/&lt;br /&gt;
&lt;br /&gt;
and to use this you must update the &amp;quot;Client App Url&amp;quot; and replace &amp;quot;https://aclive1.crmtogether.com/#/&amp;quot; with your path (based on the above)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;4.7.5.5&#039;&#039;&#039; - RC16 10 May 2021 - &lt;br /&gt;
** New outlook client using chromium browser - requires Edge runtime be installed and may require a system reboot&lt;br /&gt;
** Client apps downloaded from update.crmtogether.com&lt;br /&gt;
** Auto updates now in outlook and mail merge clients&lt;br /&gt;
** Mail Merge client install no longer requires admin privileges to install&lt;br /&gt;
** Main Web App updates&lt;br /&gt;
* 1. Email Templates -preview and context&lt;br /&gt;
* 2. Shared documents - preview&lt;br /&gt;
* 3. Person icon changed&lt;br /&gt;
* 4. Theme picker tightened up&lt;br /&gt;
* 5. Language picker&lt;br /&gt;
* 6. Pagination on search lists&lt;br /&gt;
* 7. New Task screen - context added in&lt;br /&gt;
* 8. Version number added in&lt;br /&gt;
&lt;br /&gt;
** 365 API Support - v1&lt;br /&gt;
* 1. Must be installed from our manifest (see update.crmtogether.com)&lt;br /&gt;
* 2. No compose (new email window) support yet - taskpane only&lt;br /&gt;
* 3. Tagging not supported yet&lt;br /&gt;
* 4. History dialog not supported yet&lt;br /&gt;
&lt;br /&gt;
** Issues - &lt;br /&gt;
* 1. Tagging issue fixed&lt;br /&gt;
* 2. Speed - caching added in for some screens&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2839</id>
		<title>Troubleshoot</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2839"/>
		<updated>2026-04-07T12:30:08Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Handling the Accelerator add-in being disabled&#039;&#039;&#039;.&lt;br /&gt;
&lt;br /&gt;
Dec 2022 - see https://accelerator.crmtogether.com/index.php?title=Install_Outlook_Client&lt;br /&gt;
for information on the new SUPPORT APP BOT to automate monitoring and reenabling of the addin. &lt;br /&gt;
&lt;br /&gt;
#Click File within Outlook to see this screen&lt;br /&gt;
#Click the “Slow and Disabled add-ins button”&lt;br /&gt;
#Expand options under “CRM Together Outlook App Container”&lt;br /&gt;
#Check “Always enable” or “Do not monitor for …”&lt;br /&gt;
#Click Apply&lt;br /&gt;
#Click close&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:Disabled_Add_In.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART I&lt;br /&gt;
&lt;br /&gt;
Please check the logs and send to support or upload to portal&lt;br /&gt;
&lt;br /&gt;
[[File:checklogs.png]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART II  - UploadFile&lt;br /&gt;
&lt;br /&gt;
[[File:532_uploadfile.png]]&lt;br /&gt;
&lt;br /&gt;
Within the CRM application in IIS select the &amp;quot;ASP&amp;quot; module and expand the &amp;quot;Limits Properties&amp;quot; node and update the values&lt;br /&gt;
&lt;br /&gt;
 a. Maximum Requesting Entityt Body Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
 b. Response Buffering Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
[[File:iis_limits.png]]&lt;br /&gt;
&lt;br /&gt;
This issue can also show the message &lt;br /&gt;
  &lt;br /&gt;
   Execution of the ASP page caused the Response Buffer to exceed its configured limit&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Outlook app v 2.3.0.2&lt;br /&gt;
&lt;br /&gt;
If Outlook is crashing/closing randomly it could be a 0 byte file in the sentqueue causing this&lt;br /&gt;
&lt;br /&gt;
Open Windows Explorer and navigate to &lt;br /&gt;
&lt;br /&gt;
     C:\Users\WINDOWSUSERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
replacing WINDOWSUSERNAME with your own windows user name.&lt;br /&gt;
&lt;br /&gt;
If you see a file in here with size 0 bytes delete this and restart outlook (you may need to re-enable the add-in also).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Add-in clashes&lt;br /&gt;
&lt;br /&gt;
Some clients may have multiple local outlook add-ins installed and this can from time to time result in a clash with the Accelerator Add-in.&lt;br /&gt;
&lt;br /&gt;
We usually see this with the outlook social connector though no always. &lt;br /&gt;
&lt;br /&gt;
To resolve this you should try disabling any addins that you think might be an issue. It can be trial and error to figure this out. &lt;br /&gt;
&lt;br /&gt;
There is an example on how to do this.&lt;br /&gt;
&lt;br /&gt;
1. Within outlook go to File-Options and this dialog will open&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1a.png]]&lt;br /&gt;
&lt;br /&gt;
Click 1, and in 2 you can see in this example the Outlook social connector. &lt;br /&gt;
Click 3 to open the dialog.&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1b.png]]&lt;br /&gt;
&lt;br /&gt;
Uncheck the option and click ok and close all dialogs and restart outlook. &lt;br /&gt;
&lt;br /&gt;
You may need to re-enable the &amp;quot;CRM Together Outlook App Container&amp;quot; also.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot log in. &lt;br /&gt;
&lt;br /&gt;
This could be down to the msxml4 missing&lt;br /&gt;
&lt;br /&gt;
With detailed errors enabled this may show as&lt;br /&gt;
&lt;br /&gt;
  msxml4.dll error &#039;c00ce23b&#039;&lt;br /&gt;
  WINHTTP5.DLL or higher must be registered to use the ServerXMLHTTP object.&lt;br /&gt;
  /crm/custompages/sagecrmws/ac2020/configReader.js, line 20&lt;br /&gt;
&lt;br /&gt;
in the EDGE console&lt;br /&gt;
&lt;br /&gt;
Download the installer to the CRM server from&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/msxml.msi&lt;br /&gt;
&lt;br /&gt;
and run this. A server reboot may be required.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Intermittant log on issues&lt;br /&gt;
&lt;br /&gt;
Symptoms: User cannot log in but later they can. &lt;br /&gt;
&lt;br /&gt;
This is usually a network issue where the external url sometimes will not resolve correctly from on the server.&lt;br /&gt;
&lt;br /&gt;
The workaround for this is to set the CRMCodedPath to a local path (not the external url)&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;http://yourserver/crm/&amp;quot; /&amp;gt; &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Entity options has strange fields.&lt;br /&gt;
&lt;br /&gt;
A few releases got out with the test data in the &amp;quot;custompages/sagecrmws/ac2020/_custom.json&amp;quot; &lt;br /&gt;
&lt;br /&gt;
To fix this open the file in edit mode and  update the content to only have&lt;br /&gt;
&lt;br /&gt;
 &amp;quot;getscreensetup&amp;quot;: {&amp;quot;options&amp;quot;: []  }&lt;br /&gt;
&lt;br /&gt;
Save this, clear the Accelerator cache (5.2.x.x has this option) and when users log on again or restart outlook the items will be gone. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
403 errors&lt;br /&gt;
&lt;br /&gt;
If you see a 403 error in the outlook client this is caused by the &amp;quot;Default Document&amp;quot; setting in IIS being disabled. &lt;br /&gt;
&lt;br /&gt;
[[File:iis default document disabled.png]]&lt;br /&gt;
&lt;br /&gt;
1. Make sure index.html is first in the list&lt;br /&gt;
&lt;br /&gt;
2. Click &amp;quot;Enable&amp;quot; to turn on.&lt;br /&gt;
&lt;br /&gt;
Reload the page to check the change worked.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Multiple Outlook Display Issues&lt;br /&gt;
&lt;br /&gt;
Try setting Optimise for compatibility&lt;br /&gt;
&lt;br /&gt;
[[File:Optimise for compatibility.png]]&lt;br /&gt;
&lt;br /&gt;
Also ensure all monitors in use are at the recommended display resolution&lt;br /&gt;
&lt;br /&gt;
[[File:screen resolution.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook crash -  getMailItemFromId&lt;br /&gt;
&lt;br /&gt;
In the windows error log this looks like the fillowing&lt;br /&gt;
&lt;br /&gt;
[[File:getmailitemfromid error.png]]&lt;br /&gt;
&lt;br /&gt;
* Fix for this coming out April 2023&lt;br /&gt;
&lt;br /&gt;
Work-around - Clear the sent queue folder&lt;br /&gt;
&lt;br /&gt;
Open folder&lt;br /&gt;
&lt;br /&gt;
C:\Users\USERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
Where USERNAME is the windows users logon&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:sent queue.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
If your users have to keep logging into CRM(Accelerator) then you may need to adjust the IIS settings to stop it recycling and killing the CRM process. &lt;br /&gt;
&lt;br /&gt;
Origional Source URL: https://community.sisense.com/t5/knowledge/cancel-iis-timeout-and-recycling/ta-p/9034&lt;br /&gt;
&lt;br /&gt;
The IIS has default settings for Timeout and Recycling, which are used for the following reasons:&lt;br /&gt;
Timeout: One way to conserve system resources is to configure idle time-out settings for the worker processes in an application pool. When these settings are configured, a worker process will shut down after a specified period of inactivity. The default value for idle time-out is 20 minutes.&lt;br /&gt;
Idle time-out can be helpful in the following situations:&lt;br /&gt;
&lt;br /&gt;
    The server has a heavy processing load.&lt;br /&gt;
    Specific worker processes are consistently idle.&lt;br /&gt;
    No new processing space is available.&lt;br /&gt;
&lt;br /&gt;
Recycling: Worker process isolation mode offers process recycling, in which IIS automatically refreshes Web applications by restarting their worker processes. Process recycling keeps problematic applications running smoothly, and is an especially effective solution in cases where it is not possible to modify the application code.&lt;br /&gt;
However, these functionalities might cause some problems, such as scheduled email reports which are inconsistently not sent.&lt;br /&gt;
In order to cancel IIS Timeout and recycling, follow these steps:&lt;br /&gt;
&lt;br /&gt;
    Cancel Idle Time-out:&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application &lt;br /&gt;
        Select &amp;quot;Set Application Pool Defaults...&amp;quot;&lt;br /&gt;
        Change the value of &amp;quot;Idle Time-out (minutes)&amp;quot; from 20 to 0&lt;br /&gt;
        Click &amp;quot;ok&amp;quot;&lt;br /&gt;
    Cancel IIS Recycling :&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application&lt;br /&gt;
        Select &amp;quot;Recycling...&amp;quot;&lt;br /&gt;
        Uncheck &amp;quot;Regular time intervals (in minutes)&amp;quot; &lt;br /&gt;
        Click next&lt;br /&gt;
        Click finish&lt;br /&gt;
    Restart the IIS&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Issue: Taskpane is white&lt;br /&gt;
&lt;br /&gt;
We are assuming you already reviewed the checklist https://accelerator.crmtogether.com/index.php?title=User_Checklist&lt;br /&gt;
&lt;br /&gt;
[[File:taskpane white.png]]&lt;br /&gt;
&lt;br /&gt;
Fix:&lt;br /&gt;
1.	Uninstall the CRM Together outlook add-in&lt;br /&gt;
&lt;br /&gt;
2.	Uninstall the edge runtime EG&lt;br /&gt;
&lt;br /&gt;
[[File:uninstall edge runtime.png]]&lt;br /&gt;
&lt;br /&gt;
3.	Install the CRM Together outlook add-in (this also installs the edge runtime)&lt;br /&gt;
&lt;br /&gt;
4.	Open outlook and check its working&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
500 Error&lt;br /&gt;
&lt;br /&gt;
Config Error	   &lt;br /&gt;
&lt;br /&gt;
  Cannot add duplicate collection entry of type &#039;add&#039; with unique key attribute &#039;name&#039; set to &#039;Access-Control-Allow-Origin&#039;&lt;br /&gt;
&lt;br /&gt;
This can happen if someone added in a header setting in IIS above our SageCRMWS web.config file. &lt;br /&gt;
&lt;br /&gt;
So we need to go onto the crm server and fix this by removing the headers &lt;br /&gt;
&lt;br /&gt;
[[File:iis reponse headers.png]]&lt;br /&gt;
&lt;br /&gt;
1. The Accelerator folder&lt;br /&gt;
&lt;br /&gt;
2. HTTP Reponse headers section&lt;br /&gt;
&lt;br /&gt;
3. The headers values&lt;br /&gt;
&lt;br /&gt;
4. and 5. The possible locations that the headers have been set to cause the issue. &lt;br /&gt;
&lt;br /&gt;
You man need to manually edit the &amp;quot;SageCRMWS/web.config&amp;quot; file to do this. They are located at the bottom of the file.&lt;br /&gt;
&lt;br /&gt;
[[File:webconfig headers.png]]&lt;br /&gt;
&lt;br /&gt;
See also &lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Connections&lt;br /&gt;
&lt;br /&gt;
Remove the lines and save to fix. &lt;br /&gt;
Do this and test.&lt;br /&gt;
&lt;br /&gt;
REMEMBER to always back up your files before updating&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Manual upgrade of API Version&lt;br /&gt;
&lt;br /&gt;
If your system is locked down you may not see any of the over the air API updates. &lt;br /&gt;
&lt;br /&gt;
The best thing to do it allow your system to access&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/&lt;br /&gt;
&lt;br /&gt;
In the event you cannot do this you would need to manually update the system. &lt;br /&gt;
&lt;br /&gt;
To do this&lt;br /&gt;
&lt;br /&gt;
a. Open a browser and url&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverindex52.json&lt;br /&gt;
&lt;br /&gt;
[[File:serverindex.png]]&lt;br /&gt;
&lt;br /&gt;
b. Then you need to download each zip file by constructing the url&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverapi5228.zip&lt;br /&gt;
&lt;br /&gt;
Do this for all zip files&lt;br /&gt;
&lt;br /&gt;
c. Back up your folder&lt;br /&gt;
&lt;br /&gt;
     ..custompages/sagecrmws/&lt;br /&gt;
&lt;br /&gt;
d. Extract &amp;quot;serverapixxxx.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/ac2020&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
e. Extract &amp;quot;webapp1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
f. Extract &amp;quot;webappmx1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webappmx&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
g. Extract &amp;quot;webappplus1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp2&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Issue: Grey box in dialog or taskpane&lt;br /&gt;
&lt;br /&gt;
Cause: Adding a second monitor can cause this.&lt;br /&gt;
&lt;br /&gt;
Resolution: Restart Outlook to resolve&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
With systems being more and more locked down we have seen our license update check in the app be blocked. However its not blocked and causing a crash (which we handle) but instead sending back wrong content. The error will show as &amp;quot;Length cannot be zero&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  [[File:Length cannot be less than zero.png]]&lt;br /&gt;
&lt;br /&gt;
To turn off the license check change &lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
to&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
No need to restart IIS etc. Just refresh the page.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
ASP crashing. 500 errors.&lt;br /&gt;
&lt;br /&gt;
    Active Server Pages error &#039;ASP 0240&#039; Script Engine Exception&lt;br /&gt;
&lt;br /&gt;
    A ScriptEngine threw exception &#039;C0000005&#039; in &#039;IActiveScript::SetScriptState()&#039; from    &#039;CActiveScriptEngine::ReuseEngine()&#039;.&lt;br /&gt;
&lt;br /&gt;
Apparently &amp;quot;Windows 11 24H2 has begun setting a local policy that, by default, causes applications to use the jscript9legacy.dll instead of jscript.dll. jscript9legacy.dll does not contain the full functionality&amp;quot; as jscript.dll.&lt;br /&gt;
&lt;br /&gt;
To fix:&lt;br /&gt;
&lt;br /&gt;
Generate Registry Keys and Value via .REG file&lt;br /&gt;
&lt;br /&gt;
Open Notepad&lt;br /&gt;
&lt;br /&gt;
Insert the following text:&lt;br /&gt;
&lt;br /&gt;
    Windows Registry Editor Version 5.00&lt;br /&gt;
    [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Main]&lt;br /&gt;
    &amp;quot;JScriptReplacement&amp;quot;=dword:00000000&lt;br /&gt;
&lt;br /&gt;
Save as a .REG file.&lt;br /&gt;
&lt;br /&gt;
Execute the file by double clicking.&lt;br /&gt;
&lt;br /&gt;
An IIS reset is required after this.&lt;br /&gt;
&lt;br /&gt;
ref:&lt;br /&gt;
https://stackoverflow.com/questions/79650440/windows-11-update-classic-asp-incompatibility-vbscript-jscript-mix-causes-iact&lt;br /&gt;
&lt;br /&gt;
Thanks to our partners in Effective Solutions (https://www.effsolutions.com/) for this update.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot Save emails in 2025 or later. &lt;br /&gt;
&lt;br /&gt;
Error in Sahe CRM (SQL and Systems)logs shows...&lt;br /&gt;
&lt;br /&gt;
&amp;quot;Invalid or encoded script content detected in Communication fields. HTML or active content is not allowed&amp;quot; &lt;br /&gt;
&lt;br /&gt;
NOTE: In Sage CRM 2025 and later there is a new trigger installed by Sage on the Communication table called &amp;quot;trg_BlockXSS_Comm&amp;quot;. This checks for certain characters and blocks inserts. This needs to be disabled as it blocks the saving of emails into comm_email. Alternatively you can configure Accelerator to Save the email data to a .html file as per the config option &amp;quot;Filed Email - Use Library and not Database&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
[[File:trg_BlockXSS_Comm.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Install_and_Requirements&amp;diff=2838</id>
		<title>Install and Requirements</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Install_and_Requirements&amp;diff=2838"/>
		<updated>2026-04-07T12:29:55Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Requirements&lt;br /&gt;
&lt;br /&gt;
* Sage CRM Requirements&lt;br /&gt;
Sage CRM versions 2021, 2022, 2023,2024 and 2025 supported.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Client Requirements:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Office 365 Outlook Classic Client, New Outlook, Outlook for the web (OWA), or Outlook for MAC (OMAC).&lt;br /&gt;
&lt;br /&gt;
•	Net 4.7.2 (or later) should be installed. &lt;br /&gt;
&lt;br /&gt;
•   ASP.Net has to be installed (via server manager)&lt;br /&gt;
&lt;br /&gt;
•	SSL (https) is required for OWA and OMAC and New Outlook&lt;br /&gt;
&lt;br /&gt;
NOTE: For OWA and OMAC support you must install the Office 365 version. Your CRM URLS should always map to a public IP with SSL (https) even if the user is on the local network.&lt;br /&gt;
&lt;br /&gt;
x86 OS for Outlook Client - (Note: ARM processors are not supported for our Outlook Classic Client here).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
** CORS configuration for 365 users (New Outlook/Outlook on Web/Mac) **&lt;br /&gt;
&lt;br /&gt;
Your administrator should have configured CORS access on your CRM server as per the CORS section [https://accelerator.crmtogether.com/index.php?title=Connections here]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Server Requirements:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
You should follow Sage&#039;s own requirements on server and DB minimum requirements.&lt;br /&gt;
&lt;br /&gt;
CRM must be running on MSSQL. From Sage CRM 2022 R2 - Azure SQL is also supported.&lt;br /&gt;
&lt;br /&gt;
Note: Newer windows servers have a different Javascript engine and this will crash ASP. The workaround is on &lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=Troubleshoot . Search for &amp;quot;ASP crashing. 500 errors.&amp;quot; and the instructions to create a registry file that you run. An IIS reset is required after this.&lt;br /&gt;
&lt;br /&gt;
NOTE: In Sage CRM 2025 and later there is a new trigger installed by Sage on the Communication table called &amp;quot;trg_BlockXSS_Comm&amp;quot;. This checks for certain characters and blocks inserts. This needs to be disabled as it blocks the saving of emails into comm_email. Alternatively you can configure Accelerator to Save the email data to a .html file as per the config option &amp;quot;Filed Email - Use Library and not Database&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;If the site is running IIS Autologon, services for this install must be purchased. &#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Your CRM server needs to be able to access for license updates and for over the air updates  &lt;br /&gt;
* https://crm.crmtogether.com&lt;br /&gt;
* https://update.crmtogether.com&lt;br /&gt;
&lt;br /&gt;
Other domains used by Accelerator and MobileX client apps that need to be accessible are&lt;br /&gt;
* https://cdn.jsdelivr.net&lt;br /&gt;
* https://ajax.aspnetcdn.com&lt;br /&gt;
* https://fonts.googleapis.com&lt;br /&gt;
* https://appsforoffice.microsoft.com (when running the Office 365 version)&lt;br /&gt;
&lt;br /&gt;
MS SQL Express - If you running on this you need to be aware of the 10GB dbsize limit this imposes. This if important in terms of the configuration of how the emails are stored. As images in emails are encoded to BASE64 strings this can fill up an SQL Express database very quickly so it is important that the configuration is set to save the emails in the CRM library (so you need sufficient space there also). &lt;br /&gt;
&lt;br /&gt;
If you only want to support TLS 1.2 then you must add (or update if already there) the setting &lt;br /&gt;
        &amp;lt;add key=&amp;quot;onlyUseTLS12&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
If you are using SSL (https) you &#039;&#039;&#039;must&#039;&#039;&#039; have a valid certificate (certs that require users to install them are not considered valid - typically referred to as self-generated certs)&lt;br /&gt;
&lt;br /&gt;
.Net 4.7.2 or later should be installed (a windows restart will be required when you do this) and configured to .net4.x or later on the CRM app pool&lt;br /&gt;
&lt;br /&gt;
NOTE: The 32-bit version of ASP.Net is required on the CRM server. Classic ASP should also be enabled. &lt;br /&gt;
&lt;br /&gt;
[[File:crmappool4.png]]&lt;br /&gt;
&lt;br /&gt;
See [[Accelerator_User_Managerment]]&lt;br /&gt;
&lt;br /&gt;
To configure Sage CRM native Web Services do the following:&lt;br /&gt;
&lt;br /&gt;
*Select &amp;quot;Administration&amp;quot;&lt;br /&gt;
*Select &amp;quot;System&amp;quot;&lt;br /&gt;
*Select &amp;quot;Web Services&amp;quot;&lt;br /&gt;
*Click &amp;quot;Change&amp;quot; to put the screen in edit mode.&lt;br /&gt;
*Set the screen up as follows:&lt;br /&gt;
&lt;br /&gt;
**Maximum number of records to return:100  (Actually we would recommend this be less than 10 for any install using CRM&#039;s native web-services)&lt;br /&gt;
**Maximum size of request:1000000  &lt;br /&gt;
**Make WSDL Available to all: Yes   &lt;br /&gt;
**Enable web services:Yes   &lt;br /&gt;
**Dropdown fields as strings in WSDL file:Yes   &lt;br /&gt;
**Send and return all dates and times in universal time:No   &lt;br /&gt;
**Accept web request from IP Address:   &lt;br /&gt;
**Force webservice log on:Yes  &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Note that in our install we change the 2 fields from the default:&lt;br /&gt;
&lt;br /&gt;
1. Make WSDL Available to all  =  Yes&lt;br /&gt;
&lt;br /&gt;
2. Force Webservice log on = Yes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
*Click Save to update the system configuration.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
The server side components of the install are completed via the install wizard (run as administrator).&lt;br /&gt;
 &lt;br /&gt;
  &#039;&#039;&#039;Admin access to the CRM server is required&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
All users should be out of CRM before running the install.&lt;br /&gt;
Follow the wizard through and re-start IIS or re-load metadata.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;You require a MS SQL user/password (typically sa) to install the metadata during the install.&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
If you have a license before installing you can enter this when installing.&lt;br /&gt;
&lt;br /&gt;
If you need to manually update your license the following method is available.&lt;br /&gt;
&lt;br /&gt;
New to version 5.1 and later is the ability to apply patches and minor updates from within CRM. Even when doing a new full install you should check for a patch. &lt;br /&gt;
&lt;br /&gt;
[[File:over air update.png]]&lt;br /&gt;
&lt;br /&gt;
Note: If you see that this update fails&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:over air update fails.png]]&lt;br /&gt;
&lt;br /&gt;
restart IIS and try again. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
CRMCodedPath (CodedPath) setting&lt;br /&gt;
&lt;br /&gt;
If your system does not allow http requests from with IIS to an outside/external address you can set the internal address within the web config&lt;br /&gt;
&lt;br /&gt;
&amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
sample value&lt;br /&gt;
&lt;br /&gt;
http://localhost/crm/&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;http://yourserver/crm/&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
NOTE: This value should exist already in the file (DO NOT ADD IN A NEW SETTING)&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Manual Install of License&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The license for the Accelerator Platform is stored in the &amp;quot;../CustomPages/SageCRMWS/web.config&amp;quot; file.&lt;br /&gt;
&lt;br /&gt;
[[File:webconfiglicense.png]]&lt;br /&gt;
&lt;br /&gt;
This file can be edited via any text editor.&lt;br /&gt;
&lt;br /&gt;
The Key value is shown as follows:&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;NEYSu1WEtFsjkfreSknrbiYhmvO2Wq+3wBEGGAhhOEw=&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
The default license is for one (1) user for trial purposes only and is not included in any purchase. &lt;br /&gt;
&#039;&#039;&#039;Please do not install on a live environment prior to any purchase as we cannot provide support without a purchase.&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
From 4.3 the licensing has changed and the default license is&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;RRpvWW2H7F/TP1x+8JPom6YvLHXTdmVcRW8wVKenpcY=&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
To update your license replace the value setting with the license provided&lt;br /&gt;
&lt;br /&gt;
      &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;yourlicensehere&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Citrix&lt;br /&gt;
&lt;br /&gt;
Installing the Office add-on tools&lt;br /&gt;
&lt;br /&gt;
To install on Citrix you must log on the users as domain admins, run the install once them remove the user as domain admin.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Silent install of the outlook client (Useful to roll out via group policy)&lt;br /&gt;
&lt;br /&gt;
   SetupAcceleratorOutlookAddin.exe IISAutoLogon=N /http://crm.yourserver.com/crm/eware.dll/go /silent /SUPPRESSMSGBOXES&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Mail Merge&lt;br /&gt;
&lt;br /&gt;
   CustomMailMerge_Setup.exe /silent /SUPPRESSMSGBOXES&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Terminal Services Client Installs&lt;br /&gt;
&lt;br /&gt;
You should select the option to only install for the current user.&lt;br /&gt;
&lt;br /&gt;
The current user must have rights to install the app (you may have to temporarily put them in the domain admins group). DO NOT &amp;quot;runas...&amp;quot; as this will only install the keys for the &amp;quot;runas...&amp;quot; user.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Web Services Setup&lt;br /&gt;
&lt;br /&gt;
[[File:webservice_settings.png]]&lt;br /&gt;
&lt;br /&gt;
Make sure that the CRM url can access the CRM web service&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
The user page in My CRM can be configured also as required by updating or adding in the keys&lt;br /&gt;
&lt;br /&gt;
a. Hide the MobileX download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
     &amp;lt;add key=&amp;quot;HideMobileXDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
a. Hide the Mail Merge app download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideMailMergeDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
a. Hide the AC Plus download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideACPlusDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2837</id>
		<title>Troubleshoot</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2837"/>
		<updated>2026-04-07T12:27:24Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Handling the Accelerator add-in being disabled&#039;&#039;&#039;.&lt;br /&gt;
&lt;br /&gt;
Dec 2022 - see https://accelerator.crmtogether.com/index.php?title=Install_Outlook_Client&lt;br /&gt;
for information on the new SUPPORT APP BOT to automate monitoring and reenabling of the addin. &lt;br /&gt;
&lt;br /&gt;
#Click File within Outlook to see this screen&lt;br /&gt;
#Click the “Slow and Disabled add-ins button”&lt;br /&gt;
#Expand options under “CRM Together Outlook App Container”&lt;br /&gt;
#Check “Always enable” or “Do not monitor for …”&lt;br /&gt;
#Click Apply&lt;br /&gt;
#Click close&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:Disabled_Add_In.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART I&lt;br /&gt;
&lt;br /&gt;
Please check the logs and send to support or upload to portal&lt;br /&gt;
&lt;br /&gt;
[[File:checklogs.png]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART II  - UploadFile&lt;br /&gt;
&lt;br /&gt;
[[File:532_uploadfile.png]]&lt;br /&gt;
&lt;br /&gt;
Within the CRM application in IIS select the &amp;quot;ASP&amp;quot; module and expand the &amp;quot;Limits Properties&amp;quot; node and update the values&lt;br /&gt;
&lt;br /&gt;
 a. Maximum Requesting Entityt Body Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
 b. Response Buffering Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
[[File:iis_limits.png]]&lt;br /&gt;
&lt;br /&gt;
This issue can also show the message &lt;br /&gt;
  &lt;br /&gt;
   Execution of the ASP page caused the Response Buffer to exceed its configured limit&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Outlook app v 2.3.0.2&lt;br /&gt;
&lt;br /&gt;
If Outlook is crashing/closing randomly it could be a 0 byte file in the sentqueue causing this&lt;br /&gt;
&lt;br /&gt;
Open Windows Explorer and navigate to &lt;br /&gt;
&lt;br /&gt;
     C:\Users\WINDOWSUSERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
replacing WINDOWSUSERNAME with your own windows user name.&lt;br /&gt;
&lt;br /&gt;
If you see a file in here with size 0 bytes delete this and restart outlook (you may need to re-enable the add-in also).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Add-in clashes&lt;br /&gt;
&lt;br /&gt;
Some clients may have multiple local outlook add-ins installed and this can from time to time result in a clash with the Accelerator Add-in.&lt;br /&gt;
&lt;br /&gt;
We usually see this with the outlook social connector though no always. &lt;br /&gt;
&lt;br /&gt;
To resolve this you should try disabling any addins that you think might be an issue. It can be trial and error to figure this out. &lt;br /&gt;
&lt;br /&gt;
There is an example on how to do this.&lt;br /&gt;
&lt;br /&gt;
1. Within outlook go to File-Options and this dialog will open&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1a.png]]&lt;br /&gt;
&lt;br /&gt;
Click 1, and in 2 you can see in this example the Outlook social connector. &lt;br /&gt;
Click 3 to open the dialog.&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1b.png]]&lt;br /&gt;
&lt;br /&gt;
Uncheck the option and click ok and close all dialogs and restart outlook. &lt;br /&gt;
&lt;br /&gt;
You may need to re-enable the &amp;quot;CRM Together Outlook App Container&amp;quot; also.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot log in. &lt;br /&gt;
&lt;br /&gt;
This could be down to the msxml4 missing&lt;br /&gt;
&lt;br /&gt;
With detailed errors enabled this may show as&lt;br /&gt;
&lt;br /&gt;
  msxml4.dll error &#039;c00ce23b&#039;&lt;br /&gt;
  WINHTTP5.DLL or higher must be registered to use the ServerXMLHTTP object.&lt;br /&gt;
  /crm/custompages/sagecrmws/ac2020/configReader.js, line 20&lt;br /&gt;
&lt;br /&gt;
in the EDGE console&lt;br /&gt;
&lt;br /&gt;
Download the installer to the CRM server from&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/msxml.msi&lt;br /&gt;
&lt;br /&gt;
and run this. A server reboot may be required.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Intermittant log on issues&lt;br /&gt;
&lt;br /&gt;
Symptoms: User cannot log in but later they can. &lt;br /&gt;
&lt;br /&gt;
This is usually a network issue where the external url sometimes will not resolve correctly from on the server.&lt;br /&gt;
&lt;br /&gt;
The workaround for this is to set the CRMCodedPath to a local path (not the external url)&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;http://yourserver/crm/&amp;quot; /&amp;gt; &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Entity options has strange fields.&lt;br /&gt;
&lt;br /&gt;
A few releases got out with the test data in the &amp;quot;custompages/sagecrmws/ac2020/_custom.json&amp;quot; &lt;br /&gt;
&lt;br /&gt;
To fix this open the file in edit mode and  update the content to only have&lt;br /&gt;
&lt;br /&gt;
 &amp;quot;getscreensetup&amp;quot;: {&amp;quot;options&amp;quot;: []  }&lt;br /&gt;
&lt;br /&gt;
Save this, clear the Accelerator cache (5.2.x.x has this option) and when users log on again or restart outlook the items will be gone. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
403 errors&lt;br /&gt;
&lt;br /&gt;
If you see a 403 error in the outlook client this is caused by the &amp;quot;Default Document&amp;quot; setting in IIS being disabled. &lt;br /&gt;
&lt;br /&gt;
[[File:iis default document disabled.png]]&lt;br /&gt;
&lt;br /&gt;
1. Make sure index.html is first in the list&lt;br /&gt;
&lt;br /&gt;
2. Click &amp;quot;Enable&amp;quot; to turn on.&lt;br /&gt;
&lt;br /&gt;
Reload the page to check the change worked.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Multiple Outlook Display Issues&lt;br /&gt;
&lt;br /&gt;
Try setting Optimise for compatibility&lt;br /&gt;
&lt;br /&gt;
[[File:Optimise for compatibility.png]]&lt;br /&gt;
&lt;br /&gt;
Also ensure all monitors in use are at the recommended display resolution&lt;br /&gt;
&lt;br /&gt;
[[File:screen resolution.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook crash -  getMailItemFromId&lt;br /&gt;
&lt;br /&gt;
In the windows error log this looks like the fillowing&lt;br /&gt;
&lt;br /&gt;
[[File:getmailitemfromid error.png]]&lt;br /&gt;
&lt;br /&gt;
* Fix for this coming out April 2023&lt;br /&gt;
&lt;br /&gt;
Work-around - Clear the sent queue folder&lt;br /&gt;
&lt;br /&gt;
Open folder&lt;br /&gt;
&lt;br /&gt;
C:\Users\USERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
Where USERNAME is the windows users logon&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:sent queue.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
If your users have to keep logging into CRM(Accelerator) then you may need to adjust the IIS settings to stop it recycling and killing the CRM process. &lt;br /&gt;
&lt;br /&gt;
Origional Source URL: https://community.sisense.com/t5/knowledge/cancel-iis-timeout-and-recycling/ta-p/9034&lt;br /&gt;
&lt;br /&gt;
The IIS has default settings for Timeout and Recycling, which are used for the following reasons:&lt;br /&gt;
Timeout: One way to conserve system resources is to configure idle time-out settings for the worker processes in an application pool. When these settings are configured, a worker process will shut down after a specified period of inactivity. The default value for idle time-out is 20 minutes.&lt;br /&gt;
Idle time-out can be helpful in the following situations:&lt;br /&gt;
&lt;br /&gt;
    The server has a heavy processing load.&lt;br /&gt;
    Specific worker processes are consistently idle.&lt;br /&gt;
    No new processing space is available.&lt;br /&gt;
&lt;br /&gt;
Recycling: Worker process isolation mode offers process recycling, in which IIS automatically refreshes Web applications by restarting their worker processes. Process recycling keeps problematic applications running smoothly, and is an especially effective solution in cases where it is not possible to modify the application code.&lt;br /&gt;
However, these functionalities might cause some problems, such as scheduled email reports which are inconsistently not sent.&lt;br /&gt;
In order to cancel IIS Timeout and recycling, follow these steps:&lt;br /&gt;
&lt;br /&gt;
    Cancel Idle Time-out:&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application &lt;br /&gt;
        Select &amp;quot;Set Application Pool Defaults...&amp;quot;&lt;br /&gt;
        Change the value of &amp;quot;Idle Time-out (minutes)&amp;quot; from 20 to 0&lt;br /&gt;
        Click &amp;quot;ok&amp;quot;&lt;br /&gt;
    Cancel IIS Recycling :&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application&lt;br /&gt;
        Select &amp;quot;Recycling...&amp;quot;&lt;br /&gt;
        Uncheck &amp;quot;Regular time intervals (in minutes)&amp;quot; &lt;br /&gt;
        Click next&lt;br /&gt;
        Click finish&lt;br /&gt;
    Restart the IIS&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Issue: Taskpane is white&lt;br /&gt;
&lt;br /&gt;
We are assuming you already reviewed the checklist https://accelerator.crmtogether.com/index.php?title=User_Checklist&lt;br /&gt;
&lt;br /&gt;
[[File:taskpane white.png]]&lt;br /&gt;
&lt;br /&gt;
Fix:&lt;br /&gt;
1.	Uninstall the CRM Together outlook add-in&lt;br /&gt;
&lt;br /&gt;
2.	Uninstall the edge runtime EG&lt;br /&gt;
&lt;br /&gt;
[[File:uninstall edge runtime.png]]&lt;br /&gt;
&lt;br /&gt;
3.	Install the CRM Together outlook add-in (this also installs the edge runtime)&lt;br /&gt;
&lt;br /&gt;
4.	Open outlook and check its working&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
500 Error&lt;br /&gt;
&lt;br /&gt;
Config Error	   &lt;br /&gt;
&lt;br /&gt;
  Cannot add duplicate collection entry of type &#039;add&#039; with unique key attribute &#039;name&#039; set to &#039;Access-Control-Allow-Origin&#039;&lt;br /&gt;
&lt;br /&gt;
This can happen if someone added in a header setting in IIS above our SageCRMWS web.config file. &lt;br /&gt;
&lt;br /&gt;
So we need to go onto the crm server and fix this by removing the headers &lt;br /&gt;
&lt;br /&gt;
[[File:iis reponse headers.png]]&lt;br /&gt;
&lt;br /&gt;
1. The Accelerator folder&lt;br /&gt;
&lt;br /&gt;
2. HTTP Reponse headers section&lt;br /&gt;
&lt;br /&gt;
3. The headers values&lt;br /&gt;
&lt;br /&gt;
4. and 5. The possible locations that the headers have been set to cause the issue. &lt;br /&gt;
&lt;br /&gt;
You man need to manually edit the &amp;quot;SageCRMWS/web.config&amp;quot; file to do this. They are located at the bottom of the file.&lt;br /&gt;
&lt;br /&gt;
[[File:webconfig headers.png]]&lt;br /&gt;
&lt;br /&gt;
See also &lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Connections&lt;br /&gt;
&lt;br /&gt;
Remove the lines and save to fix. &lt;br /&gt;
Do this and test.&lt;br /&gt;
&lt;br /&gt;
REMEMBER to always back up your files before updating&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Manual upgrade of API Version&lt;br /&gt;
&lt;br /&gt;
If your system is locked down you may not see any of the over the air API updates. &lt;br /&gt;
&lt;br /&gt;
The best thing to do it allow your system to access&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/&lt;br /&gt;
&lt;br /&gt;
In the event you cannot do this you would need to manually update the system. &lt;br /&gt;
&lt;br /&gt;
To do this&lt;br /&gt;
&lt;br /&gt;
a. Open a browser and url&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverindex52.json&lt;br /&gt;
&lt;br /&gt;
[[File:serverindex.png]]&lt;br /&gt;
&lt;br /&gt;
b. Then you need to download each zip file by constructing the url&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverapi5228.zip&lt;br /&gt;
&lt;br /&gt;
Do this for all zip files&lt;br /&gt;
&lt;br /&gt;
c. Back up your folder&lt;br /&gt;
&lt;br /&gt;
     ..custompages/sagecrmws/&lt;br /&gt;
&lt;br /&gt;
d. Extract &amp;quot;serverapixxxx.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/ac2020&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
e. Extract &amp;quot;webapp1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
f. Extract &amp;quot;webappmx1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webappmx&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
g. Extract &amp;quot;webappplus1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp2&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Issue: Grey box in dialog or taskpane&lt;br /&gt;
&lt;br /&gt;
Cause: Adding a second monitor can cause this.&lt;br /&gt;
&lt;br /&gt;
Resolution: Restart Outlook to resolve&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
With systems being more and more locked down we have seen our license update check in the app be blocked. However its not blocked and causing a crash (which we handle) but instead sending back wrong content. The error will show as &amp;quot;Length cannot be zero&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  [[File:Length cannot be less than zero.png]]&lt;br /&gt;
&lt;br /&gt;
To turn off the license check change &lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
to&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
No need to restart IIS etc. Just refresh the page.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
ASP crashing. 500 errors.&lt;br /&gt;
&lt;br /&gt;
    Active Server Pages error &#039;ASP 0240&#039; Script Engine Exception&lt;br /&gt;
&lt;br /&gt;
    A ScriptEngine threw exception &#039;C0000005&#039; in &#039;IActiveScript::SetScriptState()&#039; from    &#039;CActiveScriptEngine::ReuseEngine()&#039;.&lt;br /&gt;
&lt;br /&gt;
Apparently &amp;quot;Windows 11 24H2 has begun setting a local policy that, by default, causes applications to use the jscript9legacy.dll instead of jscript.dll. jscript9legacy.dll does not contain the full functionality&amp;quot; as jscript.dll.&lt;br /&gt;
&lt;br /&gt;
To fix:&lt;br /&gt;
&lt;br /&gt;
Generate Registry Keys and Value via .REG file&lt;br /&gt;
&lt;br /&gt;
Open Notepad&lt;br /&gt;
&lt;br /&gt;
Insert the following text:&lt;br /&gt;
&lt;br /&gt;
    Windows Registry Editor Version 5.00&lt;br /&gt;
    [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Main]&lt;br /&gt;
    &amp;quot;JScriptReplacement&amp;quot;=dword:00000000&lt;br /&gt;
&lt;br /&gt;
Save as a .REG file.&lt;br /&gt;
&lt;br /&gt;
Execute the file by double clicking.&lt;br /&gt;
&lt;br /&gt;
ref:&lt;br /&gt;
https://stackoverflow.com/questions/79650440/windows-11-update-classic-asp-incompatibility-vbscript-jscript-mix-causes-iact&lt;br /&gt;
&lt;br /&gt;
Thanks to our partners in Effective Solutions (https://www.effsolutions.com/) for this update.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot Save emails in 2025 or later. &lt;br /&gt;
&lt;br /&gt;
Error in Sahe CRM (SQL and Systems)logs shows...&lt;br /&gt;
&lt;br /&gt;
&amp;quot;Invalid or encoded script content detected in Communication fields. HTML or active content is not allowed&amp;quot; &lt;br /&gt;
&lt;br /&gt;
NOTE: In Sage CRM 2025 and later there is a new trigger installed by Sage on the Communication table called &amp;quot;trg_BlockXSS_Comm&amp;quot;. This checks for certain characters and blocks inserts. This needs to be disabled as it blocks the saving of emails into comm_email. Alternatively you can configure Accelerator to Save the email data to a .html file as per the config option &amp;quot;Filed Email - Use Library and not Database&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
[[File:trg_BlockXSS_Comm.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Configure&amp;diff=2836</id>
		<title>Configure</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Configure&amp;diff=2836"/>
		<updated>2026-03-19T13:11:00Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Released in 5.2.2.1&lt;br /&gt;
&lt;br /&gt;
The config tab presents a way to test and configure the Accelerator Pro/Plus and MobileX Applications. &lt;br /&gt;
&lt;br /&gt;
[[File:ac config tab.png]]&lt;br /&gt;
&lt;br /&gt;
1. Click the tab&lt;br /&gt;
2. Configuration Menu&lt;br /&gt;
3. Configureation Area&lt;br /&gt;
&lt;br /&gt;
You also now do not need outlook to configure and test the Accelerator&lt;br /&gt;
&lt;br /&gt;
[[File:config ac test.png]]&lt;br /&gt;
&lt;br /&gt;
1. Click the tab&lt;br /&gt;
&lt;br /&gt;
2. Test your Accelarator Configuration&lt;br /&gt;
&lt;br /&gt;
3. Click &amp;quot;select&amp;quot; beside the email and watch the Accelerator react&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
You can hide certain panels on the My CRM screen (titled either &#039;Accelerator&#039; or &#039;CRM Together&#039;)&lt;br /&gt;
&lt;br /&gt;
The default values are N. &lt;br /&gt;
&lt;br /&gt;
In the &amp;quot;custompages/sagecrmws/web.config&amp;quot; change to Y to hide the full panel &lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideEndUserPanel&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
or section.&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideMobileXDownload&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideMailMergeDownload&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideACPlusDownload&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
To turn off Smart Dates (where it shows how long ago a date was)&lt;br /&gt;
&lt;br /&gt;
In translations search for the code &lt;br /&gt;
&lt;br /&gt;
   DisableSmartDates&lt;br /&gt;
&lt;br /&gt;
and set the US caption to be &lt;br /&gt;
&lt;br /&gt;
   Y&lt;br /&gt;
&lt;br /&gt;
----&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2835</id>
		<title>Troubleshoot</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2835"/>
		<updated>2026-03-17T18:43:17Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Handling the Accelerator add-in being disabled&#039;&#039;&#039;.&lt;br /&gt;
&lt;br /&gt;
Dec 2022 - see https://accelerator.crmtogether.com/index.php?title=Install_Outlook_Client&lt;br /&gt;
for information on the new SUPPORT APP BOT to automate monitoring and reenabling of the addin. &lt;br /&gt;
&lt;br /&gt;
#Click File within Outlook to see this screen&lt;br /&gt;
#Click the “Slow and Disabled add-ins button”&lt;br /&gt;
#Expand options under “CRM Together Outlook App Container”&lt;br /&gt;
#Check “Always enable” or “Do not monitor for …”&lt;br /&gt;
#Click Apply&lt;br /&gt;
#Click close&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:Disabled_Add_In.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART I&lt;br /&gt;
&lt;br /&gt;
Please check the logs and send to support or upload to portal&lt;br /&gt;
&lt;br /&gt;
[[File:checklogs.png]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART II  - UploadFile&lt;br /&gt;
&lt;br /&gt;
[[File:532_uploadfile.png]]&lt;br /&gt;
&lt;br /&gt;
Within the CRM application in IIS select the &amp;quot;ASP&amp;quot; module and expand the &amp;quot;Limits Properties&amp;quot; node and update the values&lt;br /&gt;
&lt;br /&gt;
 a. Maximum Requesting Entityt Body Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
 b. Response Buffering Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
[[File:iis_limits.png]]&lt;br /&gt;
&lt;br /&gt;
This issue can also show the message &lt;br /&gt;
  &lt;br /&gt;
   Execution of the ASP page caused the Response Buffer to exceed its configured limit&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Outlook app v 2.3.0.2&lt;br /&gt;
&lt;br /&gt;
If Outlook is crashing/closing randomly it could be a 0 byte file in the sentqueue causing this&lt;br /&gt;
&lt;br /&gt;
Open Windows Explorer and navigate to &lt;br /&gt;
&lt;br /&gt;
     C:\Users\WINDOWSUSERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
replacing WINDOWSUSERNAME with your own windows user name.&lt;br /&gt;
&lt;br /&gt;
If you see a file in here with size 0 bytes delete this and restart outlook (you may need to re-enable the add-in also).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Add-in clashes&lt;br /&gt;
&lt;br /&gt;
Some clients may have multiple local outlook add-ins installed and this can from time to time result in a clash with the Accelerator Add-in.&lt;br /&gt;
&lt;br /&gt;
We usually see this with the outlook social connector though no always. &lt;br /&gt;
&lt;br /&gt;
To resolve this you should try disabling any addins that you think might be an issue. It can be trial and error to figure this out. &lt;br /&gt;
&lt;br /&gt;
There is an example on how to do this.&lt;br /&gt;
&lt;br /&gt;
1. Within outlook go to File-Options and this dialog will open&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1a.png]]&lt;br /&gt;
&lt;br /&gt;
Click 1, and in 2 you can see in this example the Outlook social connector. &lt;br /&gt;
Click 3 to open the dialog.&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1b.png]]&lt;br /&gt;
&lt;br /&gt;
Uncheck the option and click ok and close all dialogs and restart outlook. &lt;br /&gt;
&lt;br /&gt;
You may need to re-enable the &amp;quot;CRM Together Outlook App Container&amp;quot; also.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot log in. &lt;br /&gt;
&lt;br /&gt;
This could be down to the msxml4 missing&lt;br /&gt;
&lt;br /&gt;
With detailed errors enabled this may show as&lt;br /&gt;
&lt;br /&gt;
  msxml4.dll error &#039;c00ce23b&#039;&lt;br /&gt;
  WINHTTP5.DLL or higher must be registered to use the ServerXMLHTTP object.&lt;br /&gt;
  /crm/custompages/sagecrmws/ac2020/configReader.js, line 20&lt;br /&gt;
&lt;br /&gt;
in the EDGE console&lt;br /&gt;
&lt;br /&gt;
Download the installer to the CRM server from&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/msxml.msi&lt;br /&gt;
&lt;br /&gt;
and run this. A server reboot may be required.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Intermittant log on issues&lt;br /&gt;
&lt;br /&gt;
Symptoms: User cannot log in but later they can. &lt;br /&gt;
&lt;br /&gt;
This is usually a network issue where the external url sometimes will not resolve correctly from on the server.&lt;br /&gt;
&lt;br /&gt;
The workaround for this is to set the CRMCodedPath to a local path (not the external url)&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;http://yourserver/crm/&amp;quot; /&amp;gt; &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Entity options has strange fields.&lt;br /&gt;
&lt;br /&gt;
A few releases got out with the test data in the &amp;quot;custompages/sagecrmws/ac2020/_custom.json&amp;quot; &lt;br /&gt;
&lt;br /&gt;
To fix this open the file in edit mode and  update the content to only have&lt;br /&gt;
&lt;br /&gt;
 &amp;quot;getscreensetup&amp;quot;: {&amp;quot;options&amp;quot;: []  }&lt;br /&gt;
&lt;br /&gt;
Save this, clear the Accelerator cache (5.2.x.x has this option) and when users log on again or restart outlook the items will be gone. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
403 errors&lt;br /&gt;
&lt;br /&gt;
If you see a 403 error in the outlook client this is caused by the &amp;quot;Default Document&amp;quot; setting in IIS being disabled. &lt;br /&gt;
&lt;br /&gt;
[[File:iis default document disabled.png]]&lt;br /&gt;
&lt;br /&gt;
1. Make sure index.html is first in the list&lt;br /&gt;
&lt;br /&gt;
2. Click &amp;quot;Enable&amp;quot; to turn on.&lt;br /&gt;
&lt;br /&gt;
Reload the page to check the change worked.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Multiple Outlook Display Issues&lt;br /&gt;
&lt;br /&gt;
Try setting Optimise for compatibility&lt;br /&gt;
&lt;br /&gt;
[[File:Optimise for compatibility.png]]&lt;br /&gt;
&lt;br /&gt;
Also ensure all monitors in use are at the recommended display resolution&lt;br /&gt;
&lt;br /&gt;
[[File:screen resolution.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook crash -  getMailItemFromId&lt;br /&gt;
&lt;br /&gt;
In the windows error log this looks like the fillowing&lt;br /&gt;
&lt;br /&gt;
[[File:getmailitemfromid error.png]]&lt;br /&gt;
&lt;br /&gt;
* Fix for this coming out April 2023&lt;br /&gt;
&lt;br /&gt;
Work-around - Clear the sent queue folder&lt;br /&gt;
&lt;br /&gt;
Open folder&lt;br /&gt;
&lt;br /&gt;
C:\Users\USERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
Where USERNAME is the windows users logon&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:sent queue.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
If your users have to keep logging into CRM(Accelerator) then you may need to adjust the IIS settings to stop it recycling and killing the CRM process. &lt;br /&gt;
&lt;br /&gt;
Origional Source URL: https://community.sisense.com/t5/knowledge/cancel-iis-timeout-and-recycling/ta-p/9034&lt;br /&gt;
&lt;br /&gt;
The IIS has default settings for Timeout and Recycling, which are used for the following reasons:&lt;br /&gt;
Timeout: One way to conserve system resources is to configure idle time-out settings for the worker processes in an application pool. When these settings are configured, a worker process will shut down after a specified period of inactivity. The default value for idle time-out is 20 minutes.&lt;br /&gt;
Idle time-out can be helpful in the following situations:&lt;br /&gt;
&lt;br /&gt;
    The server has a heavy processing load.&lt;br /&gt;
    Specific worker processes are consistently idle.&lt;br /&gt;
    No new processing space is available.&lt;br /&gt;
&lt;br /&gt;
Recycling: Worker process isolation mode offers process recycling, in which IIS automatically refreshes Web applications by restarting their worker processes. Process recycling keeps problematic applications running smoothly, and is an especially effective solution in cases where it is not possible to modify the application code.&lt;br /&gt;
However, these functionalities might cause some problems, such as scheduled email reports which are inconsistently not sent.&lt;br /&gt;
In order to cancel IIS Timeout and recycling, follow these steps:&lt;br /&gt;
&lt;br /&gt;
    Cancel Idle Time-out:&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application &lt;br /&gt;
        Select &amp;quot;Set Application Pool Defaults...&amp;quot;&lt;br /&gt;
        Change the value of &amp;quot;Idle Time-out (minutes)&amp;quot; from 20 to 0&lt;br /&gt;
        Click &amp;quot;ok&amp;quot;&lt;br /&gt;
    Cancel IIS Recycling :&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application&lt;br /&gt;
        Select &amp;quot;Recycling...&amp;quot;&lt;br /&gt;
        Uncheck &amp;quot;Regular time intervals (in minutes)&amp;quot; &lt;br /&gt;
        Click next&lt;br /&gt;
        Click finish&lt;br /&gt;
    Restart the IIS&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Issue: Taskpane is white&lt;br /&gt;
&lt;br /&gt;
We are assuming you already reviewed the checklist https://accelerator.crmtogether.com/index.php?title=User_Checklist&lt;br /&gt;
&lt;br /&gt;
[[File:taskpane white.png]]&lt;br /&gt;
&lt;br /&gt;
Fix:&lt;br /&gt;
1.	Uninstall the CRM Together outlook add-in&lt;br /&gt;
&lt;br /&gt;
2.	Uninstall the edge runtime EG&lt;br /&gt;
&lt;br /&gt;
[[File:uninstall edge runtime.png]]&lt;br /&gt;
&lt;br /&gt;
3.	Install the CRM Together outlook add-in (this also installs the edge runtime)&lt;br /&gt;
&lt;br /&gt;
4.	Open outlook and check its working&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
500 Error&lt;br /&gt;
&lt;br /&gt;
Config Error	   &lt;br /&gt;
&lt;br /&gt;
  Cannot add duplicate collection entry of type &#039;add&#039; with unique key attribute &#039;name&#039; set to &#039;Access-Control-Allow-Origin&#039;&lt;br /&gt;
&lt;br /&gt;
This can happen if someone added in a header setting in IIS above our SageCRMWS web.config file. &lt;br /&gt;
&lt;br /&gt;
So we need to go onto the crm server and fix this by removing the headers &lt;br /&gt;
&lt;br /&gt;
[[File:iis reponse headers.png]]&lt;br /&gt;
&lt;br /&gt;
1. The Accelerator folder&lt;br /&gt;
&lt;br /&gt;
2. HTTP Reponse headers section&lt;br /&gt;
&lt;br /&gt;
3. The headers values&lt;br /&gt;
&lt;br /&gt;
4. and 5. The possible locations that the headers have been set to cause the issue. &lt;br /&gt;
&lt;br /&gt;
You man need to manually edit the &amp;quot;SageCRMWS/web.config&amp;quot; file to do this. They are located at the bottom of the file.&lt;br /&gt;
&lt;br /&gt;
[[File:webconfig headers.png]]&lt;br /&gt;
&lt;br /&gt;
See also &lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Connections&lt;br /&gt;
&lt;br /&gt;
Remove the lines and save to fix. &lt;br /&gt;
Do this and test.&lt;br /&gt;
&lt;br /&gt;
REMEMBER to always back up your files before updating&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Manual upgrade of API Version&lt;br /&gt;
&lt;br /&gt;
If your system is locked down you may not see any of the over the air API updates. &lt;br /&gt;
&lt;br /&gt;
The best thing to do it allow your system to access&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/&lt;br /&gt;
&lt;br /&gt;
In the event you cannot do this you would need to manually update the system. &lt;br /&gt;
&lt;br /&gt;
To do this&lt;br /&gt;
&lt;br /&gt;
a. Open a browser and url&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverindex52.json&lt;br /&gt;
&lt;br /&gt;
[[File:serverindex.png]]&lt;br /&gt;
&lt;br /&gt;
b. Then you need to download each zip file by constructing the url&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverapi5228.zip&lt;br /&gt;
&lt;br /&gt;
Do this for all zip files&lt;br /&gt;
&lt;br /&gt;
c. Back up your folder&lt;br /&gt;
&lt;br /&gt;
     ..custompages/sagecrmws/&lt;br /&gt;
&lt;br /&gt;
d. Extract &amp;quot;serverapixxxx.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/ac2020&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
e. Extract &amp;quot;webapp1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
f. Extract &amp;quot;webappmx1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webappmx&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
g. Extract &amp;quot;webappplus1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp2&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Issue: Grey box in dialog or taskpane&lt;br /&gt;
&lt;br /&gt;
Cause: Adding a second monitor can cause this.&lt;br /&gt;
&lt;br /&gt;
Resolution: Restart Outlook to resolve&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
With systems being more and more locked down we have seen our license update check in the app be blocked. However its not blocked and causing a crash (which we handle) but instead sending back wrong content. The error will show as &amp;quot;Length cannot be zero&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  [[File:Length cannot be less than zero.png]]&lt;br /&gt;
&lt;br /&gt;
To turn off the license check change &lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
to&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
No need to restart IIS etc. Just refresh the page.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
ASP crashing. 500 errors.&lt;br /&gt;
&lt;br /&gt;
    Active Server Pages error &#039;ASP 0240&#039; Script Engine Exception&lt;br /&gt;
&lt;br /&gt;
    A ScriptEngine threw exception &#039;C0000005&#039; in &#039;IActiveScript::SetScriptState()&#039; from    &#039;CActiveScriptEngine::ReuseEngine()&#039;.&lt;br /&gt;
&lt;br /&gt;
Apparently &amp;quot;Windows 11 24H2 has begun setting a local policy that, by default, causes applications to use the jscript9legacy.dll instead of jscript.dll. jscript9legacy.dll does not contain the full functionality&amp;quot; as jscript.dll.&lt;br /&gt;
&lt;br /&gt;
To fix:&lt;br /&gt;
&lt;br /&gt;
Generate Registry Keys and Value via .REG file&lt;br /&gt;
&lt;br /&gt;
    Open Notepad&lt;br /&gt;
&lt;br /&gt;
    Insert the following text:&lt;br /&gt;
&lt;br /&gt;
    Windows Registry Editor Version 5.00&lt;br /&gt;
&lt;br /&gt;
    [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Main]&lt;br /&gt;
&lt;br /&gt;
    &amp;quot;JScriptReplacement&amp;quot;=dword:00000000&lt;br /&gt;
&lt;br /&gt;
    Save as a .REG file.&lt;br /&gt;
&lt;br /&gt;
    Execute the file by double clicking.&lt;br /&gt;
&lt;br /&gt;
ref:&lt;br /&gt;
https://stackoverflow.com/questions/79650440/windows-11-update-classic-asp-incompatibility-vbscript-jscript-mix-causes-iact&lt;br /&gt;
&lt;br /&gt;
Thanks to our partners in Effective Solutions (https://www.effsolutions.com/) for this update.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot Save emails in 2025 or later. &lt;br /&gt;
&lt;br /&gt;
Error in Sahe CRM (SQL and Systems)logs shows...&lt;br /&gt;
&lt;br /&gt;
&amp;quot;Invalid or encoded script content detected in Communication fields. HTML or active content is not allowed&amp;quot; &lt;br /&gt;
&lt;br /&gt;
NOTE: In Sage CRM 2025 and later there is a new trigger installed by Sage on the Communication table called &amp;quot;trg_BlockXSS_Comm&amp;quot;. This checks for certain characters and blocks inserts. This needs to be disabled as it blocks the saving of emails into comm_email. Alternatively you can configure Accelerator to Save the email data to a .html file as per the config option &amp;quot;Filed Email - Use Library and not Database&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
[[File:trg_BlockXSS_Comm.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=File:Trg_BlockXSS_Comm.png&amp;diff=2834</id>
		<title>File:Trg BlockXSS Comm.png</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=File:Trg_BlockXSS_Comm.png&amp;diff=2834"/>
		<updated>2026-03-17T18:42:36Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2833</id>
		<title>Troubleshoot</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Troubleshoot&amp;diff=2833"/>
		<updated>2026-03-17T18:41:12Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&#039;&#039;&#039;Handling the Accelerator add-in being disabled&#039;&#039;&#039;.&lt;br /&gt;
&lt;br /&gt;
Dec 2022 - see https://accelerator.crmtogether.com/index.php?title=Install_Outlook_Client&lt;br /&gt;
for information on the new SUPPORT APP BOT to automate monitoring and reenabling of the addin. &lt;br /&gt;
&lt;br /&gt;
#Click File within Outlook to see this screen&lt;br /&gt;
#Click the “Slow and Disabled add-ins button”&lt;br /&gt;
#Expand options under “CRM Together Outlook App Container”&lt;br /&gt;
#Check “Always enable” or “Do not monitor for …”&lt;br /&gt;
#Click Apply&lt;br /&gt;
#Click close&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:Disabled_Add_In.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART I&lt;br /&gt;
&lt;br /&gt;
Please check the logs and send to support or upload to portal&lt;br /&gt;
&lt;br /&gt;
[[File:checklogs.png]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Error #532 PART II  - UploadFile&lt;br /&gt;
&lt;br /&gt;
[[File:532_uploadfile.png]]&lt;br /&gt;
&lt;br /&gt;
Within the CRM application in IIS select the &amp;quot;ASP&amp;quot; module and expand the &amp;quot;Limits Properties&amp;quot; node and update the values&lt;br /&gt;
&lt;br /&gt;
 a. Maximum Requesting Entityt Body Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
 b. Response Buffering Limit = 2147483647&lt;br /&gt;
&lt;br /&gt;
[[File:iis_limits.png]]&lt;br /&gt;
&lt;br /&gt;
This issue can also show the message &lt;br /&gt;
  &lt;br /&gt;
   Execution of the ASP page caused the Response Buffer to exceed its configured limit&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Outlook app v 2.3.0.2&lt;br /&gt;
&lt;br /&gt;
If Outlook is crashing/closing randomly it could be a 0 byte file in the sentqueue causing this&lt;br /&gt;
&lt;br /&gt;
Open Windows Explorer and navigate to &lt;br /&gt;
&lt;br /&gt;
     C:\Users\WINDOWSUSERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
replacing WINDOWSUSERNAME with your own windows user name.&lt;br /&gt;
&lt;br /&gt;
If you see a file in here with size 0 bytes delete this and restart outlook (you may need to re-enable the add-in also).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Add-in clashes&lt;br /&gt;
&lt;br /&gt;
Some clients may have multiple local outlook add-ins installed and this can from time to time result in a clash with the Accelerator Add-in.&lt;br /&gt;
&lt;br /&gt;
We usually see this with the outlook social connector though no always. &lt;br /&gt;
&lt;br /&gt;
To resolve this you should try disabling any addins that you think might be an issue. It can be trial and error to figure this out. &lt;br /&gt;
&lt;br /&gt;
There is an example on how to do this.&lt;br /&gt;
&lt;br /&gt;
1. Within outlook go to File-Options and this dialog will open&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1a.png]]&lt;br /&gt;
&lt;br /&gt;
Click 1, and in 2 you can see in this example the Outlook social connector. &lt;br /&gt;
Click 3 to open the dialog.&lt;br /&gt;
&lt;br /&gt;
[[File:trouble1b.png]]&lt;br /&gt;
&lt;br /&gt;
Uncheck the option and click ok and close all dialogs and restart outlook. &lt;br /&gt;
&lt;br /&gt;
You may need to re-enable the &amp;quot;CRM Together Outlook App Container&amp;quot; also.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot log in. &lt;br /&gt;
&lt;br /&gt;
This could be down to the msxml4 missing&lt;br /&gt;
&lt;br /&gt;
With detailed errors enabled this may show as&lt;br /&gt;
&lt;br /&gt;
  msxml4.dll error &#039;c00ce23b&#039;&lt;br /&gt;
  WINHTTP5.DLL or higher must be registered to use the ServerXMLHTTP object.&lt;br /&gt;
  /crm/custompages/sagecrmws/ac2020/configReader.js, line 20&lt;br /&gt;
&lt;br /&gt;
in the EDGE console&lt;br /&gt;
&lt;br /&gt;
Download the installer to the CRM server from&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/msxml.msi&lt;br /&gt;
&lt;br /&gt;
and run this. A server reboot may be required.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Intermittant log on issues&lt;br /&gt;
&lt;br /&gt;
Symptoms: User cannot log in but later they can. &lt;br /&gt;
&lt;br /&gt;
This is usually a network issue where the external url sometimes will not resolve correctly from on the server.&lt;br /&gt;
&lt;br /&gt;
The workaround for this is to set the CRMCodedPath to a local path (not the external url)&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;http://yourserver/crm/&amp;quot; /&amp;gt; &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Entity options has strange fields.&lt;br /&gt;
&lt;br /&gt;
A few releases got out with the test data in the &amp;quot;custompages/sagecrmws/ac2020/_custom.json&amp;quot; &lt;br /&gt;
&lt;br /&gt;
To fix this open the file in edit mode and  update the content to only have&lt;br /&gt;
&lt;br /&gt;
 &amp;quot;getscreensetup&amp;quot;: {&amp;quot;options&amp;quot;: []  }&lt;br /&gt;
&lt;br /&gt;
Save this, clear the Accelerator cache (5.2.x.x has this option) and when users log on again or restart outlook the items will be gone. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
403 errors&lt;br /&gt;
&lt;br /&gt;
If you see a 403 error in the outlook client this is caused by the &amp;quot;Default Document&amp;quot; setting in IIS being disabled. &lt;br /&gt;
&lt;br /&gt;
[[File:iis default document disabled.png]]&lt;br /&gt;
&lt;br /&gt;
1. Make sure index.html is first in the list&lt;br /&gt;
&lt;br /&gt;
2. Click &amp;quot;Enable&amp;quot; to turn on.&lt;br /&gt;
&lt;br /&gt;
Reload the page to check the change worked.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Multiple Outlook Display Issues&lt;br /&gt;
&lt;br /&gt;
Try setting Optimise for compatibility&lt;br /&gt;
&lt;br /&gt;
[[File:Optimise for compatibility.png]]&lt;br /&gt;
&lt;br /&gt;
Also ensure all monitors in use are at the recommended display resolution&lt;br /&gt;
&lt;br /&gt;
[[File:screen resolution.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook crash -  getMailItemFromId&lt;br /&gt;
&lt;br /&gt;
In the windows error log this looks like the fillowing&lt;br /&gt;
&lt;br /&gt;
[[File:getmailitemfromid error.png]]&lt;br /&gt;
&lt;br /&gt;
* Fix for this coming out April 2023&lt;br /&gt;
&lt;br /&gt;
Work-around - Clear the sent queue folder&lt;br /&gt;
&lt;br /&gt;
Open folder&lt;br /&gt;
&lt;br /&gt;
C:\Users\USERNAME\AppData\Local\crmtogethertemp\sentqueue&lt;br /&gt;
&lt;br /&gt;
Where USERNAME is the windows users logon&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:sent queue.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
If your users have to keep logging into CRM(Accelerator) then you may need to adjust the IIS settings to stop it recycling and killing the CRM process. &lt;br /&gt;
&lt;br /&gt;
Origional Source URL: https://community.sisense.com/t5/knowledge/cancel-iis-timeout-and-recycling/ta-p/9034&lt;br /&gt;
&lt;br /&gt;
The IIS has default settings for Timeout and Recycling, which are used for the following reasons:&lt;br /&gt;
Timeout: One way to conserve system resources is to configure idle time-out settings for the worker processes in an application pool. When these settings are configured, a worker process will shut down after a specified period of inactivity. The default value for idle time-out is 20 minutes.&lt;br /&gt;
Idle time-out can be helpful in the following situations:&lt;br /&gt;
&lt;br /&gt;
    The server has a heavy processing load.&lt;br /&gt;
    Specific worker processes are consistently idle.&lt;br /&gt;
    No new processing space is available.&lt;br /&gt;
&lt;br /&gt;
Recycling: Worker process isolation mode offers process recycling, in which IIS automatically refreshes Web applications by restarting their worker processes. Process recycling keeps problematic applications running smoothly, and is an especially effective solution in cases where it is not possible to modify the application code.&lt;br /&gt;
However, these functionalities might cause some problems, such as scheduled email reports which are inconsistently not sent.&lt;br /&gt;
In order to cancel IIS Timeout and recycling, follow these steps:&lt;br /&gt;
&lt;br /&gt;
    Cancel Idle Time-out:&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application &lt;br /&gt;
        Select &amp;quot;Set Application Pool Defaults...&amp;quot;&lt;br /&gt;
        Change the value of &amp;quot;Idle Time-out (minutes)&amp;quot; from 20 to 0&lt;br /&gt;
        Click &amp;quot;ok&amp;quot;&lt;br /&gt;
    Cancel IIS Recycling :&lt;br /&gt;
        Go into the IIS Manager&lt;br /&gt;
        Click on Application Pools (on the left)&lt;br /&gt;
        Right click on sisense application&lt;br /&gt;
        Select &amp;quot;Recycling...&amp;quot;&lt;br /&gt;
        Uncheck &amp;quot;Regular time intervals (in minutes)&amp;quot; &lt;br /&gt;
        Click next&lt;br /&gt;
        Click finish&lt;br /&gt;
    Restart the IIS&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Issue: Taskpane is white&lt;br /&gt;
&lt;br /&gt;
We are assuming you already reviewed the checklist https://accelerator.crmtogether.com/index.php?title=User_Checklist&lt;br /&gt;
&lt;br /&gt;
[[File:taskpane white.png]]&lt;br /&gt;
&lt;br /&gt;
Fix:&lt;br /&gt;
1.	Uninstall the CRM Together outlook add-in&lt;br /&gt;
&lt;br /&gt;
2.	Uninstall the edge runtime EG&lt;br /&gt;
&lt;br /&gt;
[[File:uninstall edge runtime.png]]&lt;br /&gt;
&lt;br /&gt;
3.	Install the CRM Together outlook add-in (this also installs the edge runtime)&lt;br /&gt;
&lt;br /&gt;
4.	Open outlook and check its working&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
500 Error&lt;br /&gt;
&lt;br /&gt;
Config Error	   &lt;br /&gt;
&lt;br /&gt;
  Cannot add duplicate collection entry of type &#039;add&#039; with unique key attribute &#039;name&#039; set to &#039;Access-Control-Allow-Origin&#039;&lt;br /&gt;
&lt;br /&gt;
This can happen if someone added in a header setting in IIS above our SageCRMWS web.config file. &lt;br /&gt;
&lt;br /&gt;
So we need to go onto the crm server and fix this by removing the headers &lt;br /&gt;
&lt;br /&gt;
[[File:iis reponse headers.png]]&lt;br /&gt;
&lt;br /&gt;
1. The Accelerator folder&lt;br /&gt;
&lt;br /&gt;
2. HTTP Reponse headers section&lt;br /&gt;
&lt;br /&gt;
3. The headers values&lt;br /&gt;
&lt;br /&gt;
4. and 5. The possible locations that the headers have been set to cause the issue. &lt;br /&gt;
&lt;br /&gt;
You man need to manually edit the &amp;quot;SageCRMWS/web.config&amp;quot; file to do this. They are located at the bottom of the file.&lt;br /&gt;
&lt;br /&gt;
[[File:webconfig headers.png]]&lt;br /&gt;
&lt;br /&gt;
See also &lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Connections&lt;br /&gt;
&lt;br /&gt;
Remove the lines and save to fix. &lt;br /&gt;
Do this and test.&lt;br /&gt;
&lt;br /&gt;
REMEMBER to always back up your files before updating&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Manual upgrade of API Version&lt;br /&gt;
&lt;br /&gt;
If your system is locked down you may not see any of the over the air API updates. &lt;br /&gt;
&lt;br /&gt;
The best thing to do it allow your system to access&lt;br /&gt;
&lt;br /&gt;
   https://update.crmtogether.com/&lt;br /&gt;
&lt;br /&gt;
In the event you cannot do this you would need to manually update the system. &lt;br /&gt;
&lt;br /&gt;
To do this&lt;br /&gt;
&lt;br /&gt;
a. Open a browser and url&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverindex52.json&lt;br /&gt;
&lt;br /&gt;
[[File:serverindex.png]]&lt;br /&gt;
&lt;br /&gt;
b. Then you need to download each zip file by constructing the url&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
    https://update.crmtogether.com/serverapi5228.zip&lt;br /&gt;
&lt;br /&gt;
Do this for all zip files&lt;br /&gt;
&lt;br /&gt;
c. Back up your folder&lt;br /&gt;
&lt;br /&gt;
     ..custompages/sagecrmws/&lt;br /&gt;
&lt;br /&gt;
d. Extract &amp;quot;serverapixxxx.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/ac2020&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
e. Extract &amp;quot;webapp1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
f. Extract &amp;quot;webappmx1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webappmx&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
g. Extract &amp;quot;webappplus1167.zip&amp;quot; to the&lt;br /&gt;
  &lt;br /&gt;
    ..custompages/sagecrmws/webapp2&lt;br /&gt;
&lt;br /&gt;
folder&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Issue: Grey box in dialog or taskpane&lt;br /&gt;
&lt;br /&gt;
Cause: Adding a second monitor can cause this.&lt;br /&gt;
&lt;br /&gt;
Resolution: Restart Outlook to resolve&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
With systems being more and more locked down we have seen our license update check in the app be blocked. However its not blocked and causing a crash (which we handle) but instead sending back wrong content. The error will show as &amp;quot;Length cannot be zero&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  [[File:Length cannot be less than zero.png]]&lt;br /&gt;
&lt;br /&gt;
To turn off the license check change &lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;N&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
to&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;stoplicensecheck&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
No need to restart IIS etc. Just refresh the page.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
ASP crashing. 500 errors.&lt;br /&gt;
&lt;br /&gt;
    Active Server Pages error &#039;ASP 0240&#039; Script Engine Exception&lt;br /&gt;
&lt;br /&gt;
    A ScriptEngine threw exception &#039;C0000005&#039; in &#039;IActiveScript::SetScriptState()&#039; from    &#039;CActiveScriptEngine::ReuseEngine()&#039;.&lt;br /&gt;
&lt;br /&gt;
Apparently &amp;quot;Windows 11 24H2 has begun setting a local policy that, by default, causes applications to use the jscript9legacy.dll instead of jscript.dll. jscript9legacy.dll does not contain the full functionality&amp;quot; as jscript.dll.&lt;br /&gt;
&lt;br /&gt;
To fix:&lt;br /&gt;
&lt;br /&gt;
Generate Registry Keys and Value via .REG file&lt;br /&gt;
&lt;br /&gt;
    Open Notepad&lt;br /&gt;
&lt;br /&gt;
    Insert the following text:&lt;br /&gt;
&lt;br /&gt;
    Windows Registry Editor Version 5.00&lt;br /&gt;
&lt;br /&gt;
    [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Main]&lt;br /&gt;
&lt;br /&gt;
    &amp;quot;JScriptReplacement&amp;quot;=dword:00000000&lt;br /&gt;
&lt;br /&gt;
    Save as a .REG file.&lt;br /&gt;
&lt;br /&gt;
    Execute the file by double clicking.&lt;br /&gt;
&lt;br /&gt;
ref:&lt;br /&gt;
https://stackoverflow.com/questions/79650440/windows-11-update-classic-asp-incompatibility-vbscript-jscript-mix-causes-iact&lt;br /&gt;
&lt;br /&gt;
Thanks to our partners in Effective Solutions (https://www.effsolutions.com/) for this update.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Cannot Save emails in 2025 or later. &lt;br /&gt;
&lt;br /&gt;
Error in log says&lt;br /&gt;
&lt;br /&gt;
&amp;quot;Invalid or encoded script content detected in Communication fields. HTML or active content is not allowed&amp;quot; &lt;br /&gt;
&lt;br /&gt;
NOTE: In Sage CRM 2025 and later there is a new trigger installed by Sage on the Communication table called &amp;quot;trg_BlockXSS_Comm&amp;quot;. This checks for certain characters and blocks inserts. This needs to be disabled as it blocks the saving of emails into comm_email. Alternatively you can configure Accelerator to Save the email data to a .html file as per the config option &amp;quot;Filed Email - Use Library and not Database&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
[[File:trg_BlockXSS_Comm.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Install_and_Requirements&amp;diff=2832</id>
		<title>Install and Requirements</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Install_and_Requirements&amp;diff=2832"/>
		<updated>2026-03-17T18:37:23Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Requirements&lt;br /&gt;
&lt;br /&gt;
* Sage CRM Requirements&lt;br /&gt;
Sage CRM versions 2021, 2022, 2023,2024 and 2025 supported.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Client Requirements:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Office 365 Outlook Classic Client, New Outlook, Outlook for the web (OWA), or Outlook for MAC (OMAC).&lt;br /&gt;
&lt;br /&gt;
•	Net 4.7.2 (or later) should be installed. &lt;br /&gt;
&lt;br /&gt;
•   ASP.Net has to be installed (via server manager)&lt;br /&gt;
&lt;br /&gt;
•	SSL (https) is required for OWA and OMAC and New Outlook&lt;br /&gt;
&lt;br /&gt;
NOTE: For OWA and OMAC support you must install the Office 365 version. Your CRM URLS should always map to a public IP with SSL (https) even if the user is on the local network.&lt;br /&gt;
&lt;br /&gt;
x86 OS for Outlook Client - (Note: ARM processors are not supported for our Outlook Classic Client here).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
** CORS configuration for 365 users (New Outlook/Outlook on Web/Mac) **&lt;br /&gt;
&lt;br /&gt;
Your administrator should have configured CORS access on your CRM server as per the CORS section [https://accelerator.crmtogether.com/index.php?title=Connections here]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Server Requirements:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
You should follow Sage&#039;s own requirements on server and DB minimum requirements.&lt;br /&gt;
&lt;br /&gt;
CRM must be running on MSSQL. From Sage CRM 2022 R2 - Azure SQL is also supported.&lt;br /&gt;
&lt;br /&gt;
NOTE: In Sage CRM 2025 and later there is a new trigger installed by Sage on the Communication table called &amp;quot;trg_BlockXSS_Comm&amp;quot;. This checks for certain characters and blocks inserts. This needs to be disabled as it blocks the saving of emails into comm_email. Alternatively you can configure Accelerator to Save the email data to a .html file as per the config option &amp;quot;Filed Email - Use Library and not Database&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;If the site is running IIS Autologon, services for this install must be purchased. &#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Your CRM server needs to be able to access for license updates and for over the air updates  &lt;br /&gt;
* https://crm.crmtogether.com&lt;br /&gt;
* https://update.crmtogether.com&lt;br /&gt;
&lt;br /&gt;
Other domains used by Accelerator and MobileX client apps that need to be accessible are&lt;br /&gt;
* https://cdn.jsdelivr.net&lt;br /&gt;
* https://ajax.aspnetcdn.com&lt;br /&gt;
* https://fonts.googleapis.com&lt;br /&gt;
* https://appsforoffice.microsoft.com (when running the Office 365 version)&lt;br /&gt;
&lt;br /&gt;
MS SQL Express - If you running on this you need to be aware of the 10GB dbsize limit this imposes. This if important in terms of the configuration of how the emails are stored. As images in emails are encoded to BASE64 strings this can fill up an SQL Express database very quickly so it is important that the configuration is set to save the emails in the CRM library (so you need sufficient space there also). &lt;br /&gt;
&lt;br /&gt;
If you only want to support TLS 1.2 then you must add (or update if already there) the setting &lt;br /&gt;
        &amp;lt;add key=&amp;quot;onlyUseTLS12&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
If you are using SSL (https) you &#039;&#039;&#039;must&#039;&#039;&#039; have a valid certificate (certs that require users to install them are not considered valid - typically referred to as self-generated certs)&lt;br /&gt;
&lt;br /&gt;
.Net 4.7.2 or later should be installed (a windows restart will be required when you do this) and configured to .net4.x or later on the CRM app pool&lt;br /&gt;
&lt;br /&gt;
NOTE: The 32-bit version of ASP.Net is required on the CRM server. Classic ASP should also be enabled. &lt;br /&gt;
&lt;br /&gt;
[[File:crmappool4.png]]&lt;br /&gt;
&lt;br /&gt;
See [[Accelerator_User_Managerment]]&lt;br /&gt;
&lt;br /&gt;
To configure Sage CRM native Web Services do the following:&lt;br /&gt;
&lt;br /&gt;
*Select &amp;quot;Administration&amp;quot;&lt;br /&gt;
*Select &amp;quot;System&amp;quot;&lt;br /&gt;
*Select &amp;quot;Web Services&amp;quot;&lt;br /&gt;
*Click &amp;quot;Change&amp;quot; to put the screen in edit mode.&lt;br /&gt;
*Set the screen up as follows:&lt;br /&gt;
&lt;br /&gt;
**Maximum number of records to return:100  (Actually we would recommend this be less than 10 for any install using CRM&#039;s native web-services)&lt;br /&gt;
**Maximum size of request:1000000  &lt;br /&gt;
**Make WSDL Available to all: Yes   &lt;br /&gt;
**Enable web services:Yes   &lt;br /&gt;
**Dropdown fields as strings in WSDL file:Yes   &lt;br /&gt;
**Send and return all dates and times in universal time:No   &lt;br /&gt;
**Accept web request from IP Address:   &lt;br /&gt;
**Force webservice log on:Yes  &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Note that in our install we change the 2 fields from the default:&lt;br /&gt;
&lt;br /&gt;
1. Make WSDL Available to all  =  Yes&lt;br /&gt;
&lt;br /&gt;
2. Force Webservice log on = Yes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
*Click Save to update the system configuration.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
The server side components of the install are completed via the install wizard (run as administrator).&lt;br /&gt;
 &lt;br /&gt;
  &#039;&#039;&#039;Admin access to the CRM server is required&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
All users should be out of CRM before running the install.&lt;br /&gt;
Follow the wizard through and re-start IIS or re-load metadata.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;You require a MS SQL user/password (typically sa) to install the metadata during the install.&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
If you have a license before installing you can enter this when installing.&lt;br /&gt;
&lt;br /&gt;
If you need to manually update your license the following method is available.&lt;br /&gt;
&lt;br /&gt;
New to version 5.1 and later is the ability to apply patches and minor updates from within CRM. Even when doing a new full install you should check for a patch. &lt;br /&gt;
&lt;br /&gt;
[[File:over air update.png]]&lt;br /&gt;
&lt;br /&gt;
Note: If you see that this update fails&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:over air update fails.png]]&lt;br /&gt;
&lt;br /&gt;
restart IIS and try again. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
CRMCodedPath (CodedPath) setting&lt;br /&gt;
&lt;br /&gt;
If your system does not allow http requests from with IIS to an outside/external address you can set the internal address within the web config&lt;br /&gt;
&lt;br /&gt;
&amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
sample value&lt;br /&gt;
&lt;br /&gt;
http://localhost/crm/&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;http://yourserver/crm/&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
NOTE: This value should exist already in the file (DO NOT ADD IN A NEW SETTING)&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Manual Install of License&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The license for the Accelerator Platform is stored in the &amp;quot;../CustomPages/SageCRMWS/web.config&amp;quot; file.&lt;br /&gt;
&lt;br /&gt;
[[File:webconfiglicense.png]]&lt;br /&gt;
&lt;br /&gt;
This file can be edited via any text editor.&lt;br /&gt;
&lt;br /&gt;
The Key value is shown as follows:&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;NEYSu1WEtFsjkfreSknrbiYhmvO2Wq+3wBEGGAhhOEw=&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
The default license is for one (1) user for trial purposes only and is not included in any purchase. &lt;br /&gt;
&#039;&#039;&#039;Please do not install on a live environment prior to any purchase as we cannot provide support without a purchase.&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
From 4.3 the licensing has changed and the default license is&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;RRpvWW2H7F/TP1x+8JPom6YvLHXTdmVcRW8wVKenpcY=&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
To update your license replace the value setting with the license provided&lt;br /&gt;
&lt;br /&gt;
      &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;yourlicensehere&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Citrix&lt;br /&gt;
&lt;br /&gt;
Installing the Office add-on tools&lt;br /&gt;
&lt;br /&gt;
To install on Citrix you must log on the users as domain admins, run the install once them remove the user as domain admin.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Silent install of the outlook client (Useful to roll out via group policy)&lt;br /&gt;
&lt;br /&gt;
   SetupAcceleratorOutlookAddin.exe IISAutoLogon=N /http://crm.yourserver.com/crm/eware.dll/go /silent /SUPPRESSMSGBOXES&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Mail Merge&lt;br /&gt;
&lt;br /&gt;
   CustomMailMerge_Setup.exe /silent /SUPPRESSMSGBOXES&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Terminal Services Client Installs&lt;br /&gt;
&lt;br /&gt;
You should select the option to only install for the current user.&lt;br /&gt;
&lt;br /&gt;
The current user must have rights to install the app (you may have to temporarily put them in the domain admins group). DO NOT &amp;quot;runas...&amp;quot; as this will only install the keys for the &amp;quot;runas...&amp;quot; user.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Web Services Setup&lt;br /&gt;
&lt;br /&gt;
[[File:webservice_settings.png]]&lt;br /&gt;
&lt;br /&gt;
Make sure that the CRM url can access the CRM web service&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
The user page in My CRM can be configured also as required by updating or adding in the keys&lt;br /&gt;
&lt;br /&gt;
a. Hide the MobileX download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
     &amp;lt;add key=&amp;quot;HideMobileXDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
a. Hide the Mail Merge app download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideMailMergeDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
a. Hide the AC Plus download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideACPlusDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Entity_Options&amp;diff=2831</id>
		<title>Entity Options</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Entity_Options&amp;diff=2831"/>
		<updated>2026-03-12T21:22:54Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;The entity options menu is available on the top right of the screen. &lt;br /&gt;
&lt;br /&gt;
[[File:options2.jpg]]&lt;br /&gt;
&lt;br /&gt;
* Focus&lt;br /&gt;
&lt;br /&gt;
Clicking this stops the change event from happening when you change and email with the task pane. You will know this is checked as the top area will be blue.&lt;br /&gt;
&lt;br /&gt;
[[File:focus1.jpg]]&lt;br /&gt;
&lt;br /&gt;
* New Task&lt;br /&gt;
&lt;br /&gt;
[[File:newtask1.jpg]]&lt;br /&gt;
&lt;br /&gt;
This opens a dialog where you can create a new task in CRM.&lt;br /&gt;
&lt;br /&gt;
Customising-see communicationofficeintnew below&lt;br /&gt;
&lt;br /&gt;
* Add Tag&lt;br /&gt;
&lt;br /&gt;
This adds a tag to the selected email body. The menu header area goes yellow when there is a tag. &lt;br /&gt;
&lt;br /&gt;
[[File:tag_yellow_header.png]]&lt;br /&gt;
&lt;br /&gt;
* Reply and Tag&lt;br /&gt;
&lt;br /&gt;
This opens a new email replay window in outlook with a tag in it based on the current context in the task pane&lt;br /&gt;
&lt;br /&gt;
* New Email&lt;br /&gt;
&lt;br /&gt;
[[File:newemail1.jpg]]&lt;br /&gt;
&lt;br /&gt;
This opens a new email window in outlook with a tag in it based on the current context in the task pane. &lt;br /&gt;
The subject is set to the an entity field and the tab is applied. &lt;br /&gt;
&lt;br /&gt;
* New Appointment&lt;br /&gt;
&lt;br /&gt;
This opens a new appointment window in outlook with a tag to insert the record into CRM and also to tag against the entity it is on.&lt;br /&gt;
&lt;br /&gt;
[[File:newappt1.jpg]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Extending the options menu&#039;&#039;&#039;&lt;br /&gt;
*Requires 5.1 or later&lt;br /&gt;
&lt;br /&gt;
To extend this menu you must create a file called &amp;quot;_custom.json&amp;quot; and add in data like the screen shot below:&lt;br /&gt;
&lt;br /&gt;
[[File:customoptionsmenu.png]]&lt;br /&gt;
&lt;br /&gt;
Sample text with one option:&lt;br /&gt;
&lt;br /&gt;
 { &amp;quot;getscreensetup&amp;quot;: {&lt;br /&gt;
		&amp;quot;options&amp;quot;: [{&lt;br /&gt;
			&amp;quot;name&amp;quot;: &amp;quot;mailto&amp;quot;,&lt;br /&gt;
			&amp;quot;caption&amp;quot;: &amp;quot;mail to&amp;quot;,&lt;br /&gt;
			&amp;quot;color&amp;quot;: &amp;quot;red&amp;quot;,&lt;br /&gt;
			&amp;quot;icon&amp;quot;: &amp;quot;mdi-calendar&amp;quot;,&lt;br /&gt;
			&amp;quot;enabledContext&amp;quot;: &amp;quot;explorer&amp;quot;,&lt;br /&gt;
			&amp;quot;enabled&amp;quot;: true,&lt;br /&gt;
			&amp;quot;action&amp;quot;: &amp;quot;mailto:#emailaddress#?subject=Mail from Our Site #entitytag#&amp;amp;body=#entityName#_#entityName2#_#entityName3#&amp;quot;&lt;br /&gt;
		}]&lt;br /&gt;
   }}&lt;br /&gt;
&lt;br /&gt;
Only these hash# values are supported and merged: &lt;br /&gt;
&lt;br /&gt;
  #emailaddress#&lt;br /&gt;
  #entitytag#&lt;br /&gt;
  #entityName#&lt;br /&gt;
  #entityName2#&lt;br /&gt;
  #entityName3#&lt;br /&gt;
&lt;br /&gt;
Log into AC again or restart outlook to see the changes&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:optionsmenudisplayextended.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Customising the New Task screen &lt;br /&gt;
&lt;br /&gt;
By default the new task screen only displays the fields&lt;br /&gt;
&lt;br /&gt;
  a. comm_datetime&lt;br /&gt;
  b. comm_action&lt;br /&gt;
  c. comm_status&lt;br /&gt;
  d. comm_subject&lt;br /&gt;
  e. comm_note&lt;br /&gt;
&lt;br /&gt;
These values are hardcoded and used when the screen&lt;br /&gt;
&lt;br /&gt;
   communicationofficeintnew&lt;br /&gt;
&lt;br /&gt;
does not exist. &lt;br /&gt;
To control what fields are on the screen you should create the CRM screen &amp;quot;communicationofficeintnew&amp;quot; and add in the fields...&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:newtaskcustom.png]]&lt;br /&gt;
&lt;br /&gt;
and this would appear as &lt;br /&gt;
&lt;br /&gt;
[[File:newtaskscreenshot1.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Setting reminders on tasks&lt;br /&gt;
&lt;br /&gt;
You can add in the fields&lt;br /&gt;
&lt;br /&gt;
* comm_taskreminder&lt;br /&gt;
* comm_notifytime&lt;br /&gt;
&lt;br /&gt;
in to the screen &amp;quot;communicationofficeintnew&amp;quot; and set the createscript code on comm_notifytime to have a default&lt;br /&gt;
&lt;br /&gt;
Example code that sets the date to be one week from today&lt;br /&gt;
&lt;br /&gt;
	function _devpad(number) {&lt;br /&gt;
	  return number &amp;lt; 10 ? &#039;0&#039; + number : number;&lt;br /&gt;
	}&lt;br /&gt;
&lt;br /&gt;
	var mydate = new Date();&lt;br /&gt;
	mydate.setDate(mydate.getDate() + 7);&lt;br /&gt;
&lt;br /&gt;
	var DefaultValue = {&lt;br /&gt;
	  &amp;quot;date&amp;quot;: mydate.getFullYear() + &amp;quot;-&amp;quot; + _devpad(mydate.getMonth() + 1) + &amp;quot;-&amp;quot; + _devpad(mydate.getDate()),&lt;br /&gt;
	  &amp;quot;time&amp;quot;: _devpad(mydate.getHours()) + &amp;quot;:&amp;quot; + _devpad(mydate.getMinutes())&lt;br /&gt;
	};&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2830</id>
		<title>Import into Sage CRM</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2830"/>
		<updated>2026-03-02T11:44:29Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode you can insert data. The example below creates and Company and Person record. Then it updates the Company making the change in Company Name (Comp_Name).&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
&lt;br /&gt;
   var company_name = &amp;quot;Perfect Company&amp;quot;;&lt;br /&gt;
   var company_status = &amp;quot;Active&amp;quot;;&lt;br /&gt;
   var company_type = &amp;quot;Prospect&amp;quot;;&lt;br /&gt;
   var company_sector = &amp;quot;Finance&amp;quot;;&lt;br /&gt;
   var company_primary_address_postal_code = &amp;quot;18&amp;quot;;&lt;br /&gt;
   //get any guid values&lt;br /&gt;
   var company_primary_addressID = di.getID(&amp;quot;Address&amp;quot;,company_primary_address_postal_code);&lt;br /&gt;
   var sageRecord = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Status&amp;quot;, company_status);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Type&amp;quot;, company_type);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Sector&amp;quot;, company_sector);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;, company_primary_addressID);&lt;br /&gt;
   var companyFilter=&amp;quot;Comp_Name eq &#039;&amp;quot;+company_name+&amp;quot;&#039;&amp;quot;;&lt;br /&gt;
   var sRecord=di.querydb(&amp;quot;Company&amp;quot;,companyFilter,&amp;quot;Comp_CompanyId&amp;quot;);&lt;br /&gt;
   var companyId=null;&lt;br /&gt;
   if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==1) {&lt;br /&gt;
    	//only do if count is one&lt;br /&gt;
    	var updated=sageRecord.Update(sRecord.Rows[0][&#039;Comp_CompanyId&#039;]);&lt;br /&gt;
   }else if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==0){&lt;br /&gt;
   	sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
   	var newId=sageRecord.Insert();&lt;br /&gt;
   }else{&lt;br /&gt;
   	di.display(&amp;quot;****Duplicate Company Found****:&amp;quot;+company_name);&lt;br /&gt;
   }&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2829</id>
		<title>Import into Sage CRM</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2829"/>
		<updated>2026-03-02T11:44:11Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode you can insert data. The example below creates and Company and Person record. Then it updates the Company making the change in Company Name (Comp_Name).&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
&amp;lt;nowiki&amp;gt;&lt;br /&gt;
   var company_name = &amp;quot;Perfect Company&amp;quot;;&lt;br /&gt;
   var company_status = &amp;quot;Active&amp;quot;;&lt;br /&gt;
   var company_type = &amp;quot;Prospect&amp;quot;;&lt;br /&gt;
   var company_sector = &amp;quot;Finance&amp;quot;;&lt;br /&gt;
   var company_primary_address_postal_code = &amp;quot;18&amp;quot;;&lt;br /&gt;
   //get any guid values&lt;br /&gt;
   var company_primary_addressID = di.getID(&amp;quot;Address&amp;quot;,company_primary_address_postal_code);&lt;br /&gt;
   var sageRecord = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Status&amp;quot;, company_status);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Type&amp;quot;, company_type);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Sector&amp;quot;, company_sector);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;, company_primary_addressID);&lt;br /&gt;
   var companyFilter=&amp;quot;Comp_Name eq &#039;&amp;quot;+company_name+&amp;quot;&#039;&amp;quot;;&lt;br /&gt;
   var sRecord=di.querydb(&amp;quot;Company&amp;quot;,companyFilter,&amp;quot;Comp_CompanyId&amp;quot;);&lt;br /&gt;
   var companyId=null;&lt;br /&gt;
   if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==1) {&lt;br /&gt;
    	//only do if count is one&lt;br /&gt;
    	var updated=sageRecord.Update(sRecord.Rows[0][&#039;Comp_CompanyId&#039;]);&lt;br /&gt;
   }else if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==0){&lt;br /&gt;
   	sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
   	var newId=sageRecord.Insert();&lt;br /&gt;
   }else{&lt;br /&gt;
   	di.display(&amp;quot;****Duplicate Company Found****:&amp;quot;+company_name);&lt;br /&gt;
   }&lt;br /&gt;
&amp;lt;nowiki&amp;gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2828</id>
		<title>Import into Sage CRM</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2828"/>
		<updated>2026-03-02T11:43:19Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode you can insert data. The example below creates and Company and Person record. Then it updates the Company making the change in Company Name (Comp_Name).&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
&amp;lt;nowiki&amp;gt;&lt;br /&gt;
   var company_name = &amp;quot;Perfect Company&amp;quot;;&lt;br /&gt;
   var company_status = &amp;quot;Active&amp;quot;;&lt;br /&gt;
   var company_type = &amp;quot;Prospect&amp;quot;;&lt;br /&gt;
   var company_sector = &amp;quot;Finance&amp;quot;;&lt;br /&gt;
   var company_primary_address_postal_code = &amp;quot;18&amp;quot;;&lt;br /&gt;
   //get any guid values&lt;br /&gt;
   var company_primary_addressID = di.getID(&amp;quot;Address&amp;quot;,company_primary_address_postal_code);&lt;br /&gt;
   var sageRecord = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
   sageRecord.Set(&amp;quot;Comp_Status&amp;quot;, company_status);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Type&amp;quot;, company_type);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Sector&amp;quot;, company_sector);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;, company_primary_addressID);&lt;br /&gt;
&lt;br /&gt;
	var companyFilter=&amp;quot;Comp_Name eq &#039;&amp;quot;+company_name+&amp;quot;&#039;&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var sRecord=di.querydb(&amp;quot;Company&amp;quot;,companyFilter,&amp;quot;Comp_CompanyId&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
	var companyId=null;&lt;br /&gt;
&lt;br /&gt;
	if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==1) {&lt;br /&gt;
&lt;br /&gt;
		//only do if count is one&lt;br /&gt;
&lt;br /&gt;
		var updated=sageRecord.Update(sRecord.Rows[0][&#039;Comp_CompanyId&#039;]);&lt;br /&gt;
&lt;br /&gt;
	}else if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==0){&lt;br /&gt;
&lt;br /&gt;
		sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
&lt;br /&gt;
		var newId=sageRecord.Insert();&lt;br /&gt;
&lt;br /&gt;
	}else{&lt;br /&gt;
&lt;br /&gt;
		di.display(&amp;quot;****Duplicate Company Found****:&amp;quot;+company_name);&lt;br /&gt;
	}&lt;br /&gt;
&amp;lt;nowiki&amp;gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2827</id>
		<title>Import into Sage CRM</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2827"/>
		<updated>2026-03-02T11:42:45Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode you can insert data. The example below creates and Company and Person record. Then it updates the Company making the change in Company Name (Comp_Name).&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
&amp;lt;nowiki&amp;gt;&lt;br /&gt;
	var company_name = &amp;quot;Perfect Company&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_status = &amp;quot;Active&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_type = &amp;quot;Prospect&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_sector = &amp;quot;Finance&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_primary_address_postal_code = &amp;quot;18&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	//get any guid values&lt;br /&gt;
&lt;br /&gt;
	var company_primary_addressID = di.getID(&amp;quot;Address&amp;quot;,company_primary_address_postal_code);&lt;br /&gt;
&lt;br /&gt;
	var sageRecord = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Status&amp;quot;, company_status);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Type&amp;quot;, company_type);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Sector&amp;quot;, company_sector);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;, company_primary_addressID);&lt;br /&gt;
&lt;br /&gt;
	var companyFilter=&amp;quot;Comp_Name eq &#039;&amp;quot;+company_name+&amp;quot;&#039;&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var sRecord=di.querydb(&amp;quot;Company&amp;quot;,companyFilter,&amp;quot;Comp_CompanyId&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
	var companyId=null;&lt;br /&gt;
&lt;br /&gt;
	if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==1) {&lt;br /&gt;
&lt;br /&gt;
		//only do if count is one&lt;br /&gt;
&lt;br /&gt;
		var updated=sageRecord.Update(sRecord.Rows[0][&#039;Comp_CompanyId&#039;]);&lt;br /&gt;
&lt;br /&gt;
	}else if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==0){&lt;br /&gt;
&lt;br /&gt;
		sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
&lt;br /&gt;
		var newId=sageRecord.Insert();&lt;br /&gt;
&lt;br /&gt;
	}else{&lt;br /&gt;
&lt;br /&gt;
		di.display(&amp;quot;****Duplicate Company Found****:&amp;quot;+company_name);&lt;br /&gt;
	}&lt;br /&gt;
&amp;lt;nowiki&amp;gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2826</id>
		<title>Import into Sage CRM</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2826"/>
		<updated>2026-03-02T11:42:27Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode you can insert data. The example below creates and Company and Person record. Then it updates the Company making the change in Company Name (Comp_Name).&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
&lt;br /&gt;
	var company_name = &amp;quot;Perfect Company&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_status = &amp;quot;Active&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_type = &amp;quot;Prospect&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_sector = &amp;quot;Finance&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var company_primary_address_postal_code = &amp;quot;18&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	//get any guid values&lt;br /&gt;
&lt;br /&gt;
	var company_primary_addressID = di.getID(&amp;quot;Address&amp;quot;,company_primary_address_postal_code);&lt;br /&gt;
&lt;br /&gt;
	var sageRecord = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Status&amp;quot;, company_status);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Type&amp;quot;, company_type);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_Sector&amp;quot;, company_sector);&lt;br /&gt;
&lt;br /&gt;
	sageRecord.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;, company_primary_addressID);&lt;br /&gt;
&lt;br /&gt;
	var companyFilter=&amp;quot;Comp_Name eq &#039;&amp;quot;+company_name+&amp;quot;&#039;&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	var sRecord=di.querydb(&amp;quot;Company&amp;quot;,companyFilter,&amp;quot;Comp_CompanyId&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
	var companyId=null;&lt;br /&gt;
&lt;br /&gt;
	if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==1) {&lt;br /&gt;
&lt;br /&gt;
		//only do if count is one&lt;br /&gt;
&lt;br /&gt;
		var updated=sageRecord.Update(sRecord.Rows[0][&#039;Comp_CompanyId&#039;]);&lt;br /&gt;
&lt;br /&gt;
	}else if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==0){&lt;br /&gt;
&lt;br /&gt;
		sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
&lt;br /&gt;
		var newId=sageRecord.Insert();&lt;br /&gt;
&lt;br /&gt;
	}else{&lt;br /&gt;
&lt;br /&gt;
		di.display(&amp;quot;****Duplicate Company Found****:&amp;quot;+company_name);&lt;br /&gt;
	}&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2825</id>
		<title>Import into Sage CRM</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2825"/>
		<updated>2026-03-02T11:42:09Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode you can insert data. The example below creates and Company and Person record. Then it updates the Company making the change in Company Name (Comp_Name).&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
&lt;br /&gt;
var company_name = &amp;quot;Perfect Company&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
var company_status = &amp;quot;Active&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
var company_type = &amp;quot;Prospect&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
var company_sector = &amp;quot;Finance&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
var company_primary_address_postal_code = &amp;quot;18&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
//get any guid values&lt;br /&gt;
&lt;br /&gt;
var company_primary_addressID = di.getID(&amp;quot;Address&amp;quot;,company_primary_address_postal_code);&lt;br /&gt;
&lt;br /&gt;
var sageRecord = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
&lt;br /&gt;
sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
&lt;br /&gt;
sageRecord.Set(&amp;quot;Comp_Status&amp;quot;, company_status);&lt;br /&gt;
&lt;br /&gt;
sageRecord.Set(&amp;quot;Comp_Type&amp;quot;, company_type);&lt;br /&gt;
&lt;br /&gt;
sageRecord.Set(&amp;quot;Comp_Sector&amp;quot;, company_sector);&lt;br /&gt;
&lt;br /&gt;
sageRecord.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;, company_primary_addressID);&lt;br /&gt;
&lt;br /&gt;
var companyFilter=&amp;quot;Comp_Name eq &#039;&amp;quot;+company_name+&amp;quot;&#039;&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
var sRecord=di.querydb(&amp;quot;Company&amp;quot;,companyFilter,&amp;quot;Comp_CompanyId&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
var companyId=null;&lt;br /&gt;
&lt;br /&gt;
if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==1) {&lt;br /&gt;
&lt;br /&gt;
    //only do if count is one&lt;br /&gt;
&lt;br /&gt;
    var updated=sageRecord.Update(sRecord.Rows[0][&#039;Comp_CompanyId&#039;]);&lt;br /&gt;
&lt;br /&gt;
}else if (sRecord &amp;amp;&amp;amp; sRecord.Rows.Count==0){&lt;br /&gt;
&lt;br /&gt;
    sageRecord.Set(&amp;quot;Comp_Name&amp;quot;, company_name);&lt;br /&gt;
&lt;br /&gt;
    var newId=sageRecord.Insert();&lt;br /&gt;
&lt;br /&gt;
}else{&lt;br /&gt;
&lt;br /&gt;
    di.display(&amp;quot;****Duplicate Company Found****:&amp;quot;+company_name);&lt;br /&gt;
}&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2824</id>
		<title>Import into Sage CRM</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Import_into_Sage_CRM&amp;diff=2824"/>
		<updated>2026-03-02T11:41:22Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: Created page with &amp;quot;Using JINT mode you can insert data. The example below creates a Company and Person record.   Then it updates the Company making the Contact the Primary contact for the Company.    You can see use of the method &amp;quot;getID&amp;quot; which allows you to map SageCRM Lookup record Codes.  ----   &amp;#039;&amp;#039;&amp;#039;SAMPLE SCRIPT&amp;#039;&amp;#039;&amp;#039;      var account_name = &amp;quot;Acme Consulting&amp;quot;;      var _source = &amp;quot;Import&amp;quot;;      var _status = &amp;quot;Active&amp;quot;;      //get any lookup code values (useful if mapping from another system w...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode you can insert data. The example below creates a Company and Person record. &lt;br /&gt;
&lt;br /&gt;
Then it updates the Company making the Contact the Primary contact for the Company. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can see use of the method &amp;quot;getID&amp;quot; which allows you to map SageCRM Lookup record Codes. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;SAMPLE SCRIPT&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
    var account_name = &amp;quot;Acme Consulting&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
    var _source = &amp;quot;Import&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
    var _status = &amp;quot;Active&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
    //get any lookup code values (useful if mapping from another system where then code and translation do not match)&lt;br /&gt;
&lt;br /&gt;
    var comp_source = di.&#039;&#039;&#039;getLookup&#039;&#039;&#039;(&amp;quot;comp_source&amp;quot;,_source);&lt;br /&gt;
&lt;br /&gt;
    var comp_status  = di.&#039;&#039;&#039;getLookup&#039;&#039;&#039;(&amp;quot;comp_status &amp;quot;,_status);&lt;br /&gt;
&lt;br /&gt;
    var SageCRMRecordObj= &#039;&#039;&#039;SageCRMRecord&#039;&#039;&#039;(&#039;Company&#039;);&lt;br /&gt;
&lt;br /&gt;
    &#039;&#039;&#039;SageCRMRecordObj&#039;&#039;&#039;.Set(&amp;quot;comp_source&amp;quot;, comp_source);&lt;br /&gt;
&lt;br /&gt;
    &#039;&#039;&#039;SageCRMRecordObj&#039;&#039;&#039;.Set(&amp;quot;comp_status&amp;quot;, comp_status);&lt;br /&gt;
&lt;br /&gt;
var accountFilter=&amp;quot;Name eq &#039;&amp;quot;+account_name+&amp;quot;&#039;&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
var cRecord=di.querydb(&amp;quot;Account&amp;quot;,accountFilter,&amp;quot;Id&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
var accountId=null;&lt;br /&gt;
&lt;br /&gt;
if (cRecord &amp;amp;&amp;amp; cRecord.Rows.Count==1)&lt;br /&gt;
&lt;br /&gt;
{&lt;br /&gt;
&lt;br /&gt;
    //only do if count is one&lt;br /&gt;
&lt;br /&gt;
    var updated=creatioRecord.Update(cRecord.Rows[0][&#039;Id&#039;]); &lt;br /&gt;
    var newCompanyId=SageCRMRecordObj.Insert();&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
    var SageCRMRecordObjP= &#039;&#039;&#039;SageCRMRecord&#039;&#039;&#039;(&#039;Person&#039;);&lt;br /&gt;
&lt;br /&gt;
    &#039;&#039;&#039;SageCRMRecordObjP&#039;&#039;&#039;.Set(&amp;quot;Pers_companyid&amp;quot;,newCompanyId);&lt;br /&gt;
&lt;br /&gt;
    &#039;&#039;&#039;SageCRMRecordObjP&#039;&#039;&#039;.Set(&amp;quot;pers_firstname&amp;quot;,&amp;quot;Michael&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
    &#039;&#039;&#039;SageCRMRecordObjP&#039;&#039;&#039;.Set(&amp;quot;pers_lastname&amp;quot;,&amp;quot;Scalea&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
    var newContactId=&#039;&#039;&#039;creatioRecord_contact&#039;&#039;&#039;.&#039;&#039;&#039;Insert&#039;&#039;&#039;();&lt;br /&gt;
&lt;br /&gt;
    var &#039;&#039;&#039;creatioRecord_ac&#039;&#039;&#039; = &#039;&#039;&#039;CreatioRecord&#039;&#039;&#039;(&#039;Account&#039;);&lt;br /&gt;
&lt;br /&gt;
    &#039;&#039;&#039;creatioRecord_ac&#039;&#039;&#039;.Set(&amp;quot;PrimaryContactId&amp;quot;,newContactId);&lt;br /&gt;
&lt;br /&gt;
    &#039;&#039;&#039;creatioRecord_ac&#039;&#039;&#039;.&#039;&#039;&#039;update&#039;&#039;&#039;(newId);&lt;br /&gt;
&lt;br /&gt;
}else{&lt;br /&gt;
&lt;br /&gt;
    di.display(&amp;quot;****Duplicate Account Found****:&amp;quot;+account_name);&lt;br /&gt;
&lt;br /&gt;
}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
SetNumeric example&lt;br /&gt;
&lt;br /&gt;
So whenever we wants to set value as Numeric/Float then we we need to use creatioRecord.SetNumeric(&#039;Price&#039;,12.40);&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
	var creatioRecord = CreatioRecord(&#039;Product&#039;);&lt;br /&gt;
&lt;br /&gt;
	creatioRecord.Set(&#039;Name&#039;, &#039;TestProductName7&#039;);&lt;br /&gt;
&lt;br /&gt;
	creatioRecord.Set(&#039;Code&#039;, &#039;Test007&#039;);&lt;br /&gt;
&lt;br /&gt;
	creatioRecord.SetNumeric(&#039;Price&#039;, 15.30);&lt;br /&gt;
&lt;br /&gt;
	var newId=creatioRecord.Insert();&lt;br /&gt;
&lt;br /&gt;
	di.display(newId);&lt;br /&gt;
&lt;br /&gt;
[[File:Jint creatio demo.png]]&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Batching_Updates&amp;diff=2823</id>
		<title>Batching Updates</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Batching_Updates&amp;diff=2823"/>
		<updated>2026-03-02T11:28:57Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode we can use scripting to batch updates. This speeds up any inserts/updates&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
 &amp;lt;nowiki&amp;gt;&lt;br /&gt;
	jint di&lt;br /&gt;
&lt;br /&gt;
	var sagebatch=SageCRMBatch();&lt;br /&gt;
&lt;br /&gt;
	var address_id = di.getid(&#039;address&#039;,&#039;01010104&#039;);&lt;br /&gt;
&lt;br /&gt;
	var sageRecord_address = SageCRMRecord(&#039;Address&#039;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord_address.Set(&amp;quot;addr_addressname&amp;quot;,&amp;quot;xyz5&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord_address.Set(&amp;quot;addr_address1&amp;quot;,&amp;quot;test address 5&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord_address.Set(&amp;quot;Addr_Country&amp;quot;,&amp;quot;US&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord_address.id = address_id;&lt;br /&gt;
&lt;br /&gt;
	sageRecord_address.mode=&amp;quot;Update&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	sagebatch.add(sageRecord_address);&lt;br /&gt;
&lt;br /&gt;
	var comp_id = di.getid(&#039;company&#039;,&#039;Perfect Company&#039;);&lt;br /&gt;
&lt;br /&gt;
	var sageRecord_company = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord_company.Set(&amp;quot;Comp_Website&amp;quot;,&amp;quot;https://testcompany5.com&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
	sageRecord_company.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;,address_id);&lt;br /&gt;
&lt;br /&gt;
	sageRecord_company.id = comp_id;&lt;br /&gt;
&lt;br /&gt;
	sageRecord_company.mode=&amp;quot;Update&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
	sagebatch.add(sageRecord_company);&lt;br /&gt;
&lt;br /&gt;
	var sagebatchResult=sagebatch.process();&lt;br /&gt;
&lt;br /&gt;
 &amp;lt;/nowiki&amp;gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Batching_Updates&amp;diff=2822</id>
		<title>Batching Updates</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Batching_Updates&amp;diff=2822"/>
		<updated>2026-03-02T11:27:19Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: Created page with &amp;quot;Using JINT mode we can use scripting to batch updates. This speeds up any inserts/updates  SAMPLE SCRIPT  jint di  var sagebatch=SageCRMBatch();  var address_id = di.getid(&amp;#039;address&amp;#039;,&amp;#039;01010104&amp;#039;);  var sageRecord_address = SageCRMRecord(&amp;#039;Address&amp;#039;);  sageRecord_address.Set(&amp;quot;addr_addressname&amp;quot;,&amp;quot;xyz5&amp;quot;);  sageRecord_address.Set(&amp;quot;addr_address1&amp;quot;,&amp;quot;test address 5&amp;quot;);  sageRecord_address.Set(&amp;quot;Addr_Country&amp;quot;,&amp;quot;US&amp;quot;);  sageRecord_address.id = address_id;  sageRecord_address.mode=&amp;quot;Update&amp;quot;;...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Using JINT mode we can use scripting to batch updates. This speeds up any inserts/updates&lt;br /&gt;
&lt;br /&gt;
SAMPLE SCRIPT&lt;br /&gt;
&lt;br /&gt;
jint di&lt;br /&gt;
&lt;br /&gt;
var sagebatch=SageCRMBatch();&lt;br /&gt;
&lt;br /&gt;
var address_id = di.getid(&#039;address&#039;,&#039;01010104&#039;);&lt;br /&gt;
&lt;br /&gt;
var sageRecord_address = SageCRMRecord(&#039;Address&#039;);&lt;br /&gt;
&lt;br /&gt;
sageRecord_address.Set(&amp;quot;addr_addressname&amp;quot;,&amp;quot;xyz5&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
sageRecord_address.Set(&amp;quot;addr_address1&amp;quot;,&amp;quot;test address 5&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
sageRecord_address.Set(&amp;quot;Addr_Country&amp;quot;,&amp;quot;US&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
sageRecord_address.id = address_id;&lt;br /&gt;
&lt;br /&gt;
sageRecord_address.mode=&amp;quot;Update&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
sagebatch.add(sageRecord_address);&lt;br /&gt;
&lt;br /&gt;
var comp_id = di.getid(&#039;company&#039;,&#039;Perfect Company&#039;);&lt;br /&gt;
&lt;br /&gt;
var sageRecord_company = SageCRMRecord(&#039;Company&#039;);&lt;br /&gt;
&lt;br /&gt;
sageRecord_company.Set(&amp;quot;Comp_Website&amp;quot;,&amp;quot;https://testcompany5.com&amp;quot;);&lt;br /&gt;
&lt;br /&gt;
sageRecord_company.Set(&amp;quot;Comp_PrimaryAddressId&amp;quot;,address_id);&lt;br /&gt;
&lt;br /&gt;
sageRecord_company.id = comp_id;&lt;br /&gt;
&lt;br /&gt;
sageRecord_company.mode=&amp;quot;Update&amp;quot;;&lt;br /&gt;
&lt;br /&gt;
sagebatch.add(sageRecord_company);&lt;br /&gt;
&lt;br /&gt;
var sagebatchResult=sagebatch.process();&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=DI_Jint&amp;diff=2821</id>
		<title>DI Jint</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=DI_Jint&amp;diff=2821"/>
		<updated>2026-03-02T11:26:31Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: Created page with &amp;quot;There are specific commands in the Javascript Engine (JINT) relating to SageCRM Only.  getID - This is used where you have the &amp;quot;Name&amp;quot; value and need the ID. You would use this for an integration where Id&amp;#039;s would not map but you could map the Names. Only one result is returned so this depends on the Name value being unique. Otherwise use querydb.   - Parameters (a) COLLECTION (b) FILTER   - returns ID value    EG   &amp;gt;var _compId = di.getID(&amp;#039;Company&amp;#039;, &amp;#039;Union Computer&amp;#039;);   2...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;There are specific commands in the Javascript Engine (JINT) relating to SageCRM Only.&lt;br /&gt;
&lt;br /&gt;
getID - This is used where you have the &amp;quot;Name&amp;quot; value and need the ID. You would use this for an integration where Id&#039;s would not map but you could map the Names. Only one result is returned so this depends on the Name value being unique. Otherwise use querydb.&lt;br /&gt;
&lt;br /&gt;
 - Parameters (a) COLLECTION (b) FILTER&lt;br /&gt;
  - returns ID value&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
 &amp;gt;var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
2. getLookupCode - In Sage CRM some fields are lookups/selects and they use codes and translations, to get the translation value from given code.&lt;br /&gt;
&lt;br /&gt;
 - Parameters (a) COLLECTION (b) SOURCE_FIELD (c) SOURCE_CODE&lt;br /&gt;
  - returns translation value from COLLECTION&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
 &amp;gt;var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2820</id>
		<title>New Releases</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2820"/>
		<updated>2026-02-25T13:31:55Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;coming soon&lt;br /&gt;
&lt;br /&gt;
AC/MX 6.0.2.0&lt;br /&gt;
* Changes to search to speed things up. For a contains, users must put a % in front of the text&lt;br /&gt;
* Library, allows multiple files and drag drop &lt;br /&gt;
* moved log call to caret menu  &lt;br /&gt;
* moved 99+ just over search icon and smaller&lt;br /&gt;
* Fix for remove tag&lt;br /&gt;
* MX fix for editing person (email was not being updated) &lt;br /&gt;
&lt;br /&gt;
The new inn-app, apps are available also. &lt;br /&gt;
&lt;br /&gt;
Note that the &lt;br /&gt;
&lt;br /&gt;
* Timer app and&lt;br /&gt;
* Trade show app&lt;br /&gt;
&lt;br /&gt;
have limits and require and extra subscription to be fully open. &lt;br /&gt;
The limit is the amount of records so they can be tried and used in a limited way. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
25 Feb 2026&lt;br /&gt;
&lt;br /&gt;
Outlook installed add ins updated - Client app Version 2.4.4.0&lt;br /&gt;
-Improved TS support.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
27 November 25 &lt;br /&gt;
&lt;br /&gt;
Version 6 is now available as a full install from the portal. 5.2 is also still available. &lt;br /&gt;
&lt;br /&gt;
Details of the release are available at&lt;br /&gt;
&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=Version_6&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
5 August 2025&lt;br /&gt;
&lt;br /&gt;
* Updated Classic Outlook Add-in installer. Fixed code signing issue and how show Edge version&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
30 June 2025&lt;br /&gt;
&lt;br /&gt;
* Mailmerge client app update. Client app Version 4.7.7.1. Fix for Print document option. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
4 June 2025&lt;br /&gt;
&lt;br /&gt;
Classic Outlook add in update (version is 2.4.2.71)  - does not affect 365 addin users.&lt;br /&gt;
&lt;br /&gt;
AC Pro, Plus and Lite versions&lt;br /&gt;
&lt;br /&gt;
* Fix for Windows/Office update that updated the webview control. Full client install required. Existing clients can update from the settings dialog.&lt;br /&gt;
 &lt;br /&gt;
----&lt;br /&gt;
17 April 2025&lt;br /&gt;
&lt;br /&gt;
API version 5.2.4.7 &lt;br /&gt;
* Ability to script around the workflow screen to set defaults based on users and users team and more. &lt;br /&gt;
See&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=New&lt;br /&gt;
* Address SSA support. &lt;br /&gt;
* gadget demo added (POC only)&lt;br /&gt;
* email attachment dates updated to reflect the email date&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
14 April 2025&lt;br /&gt;
&lt;br /&gt;
Updates for 365 versions to use MS-Graph instead of old deprecated API.&lt;br /&gt;
One change here is that users are prompted to give access. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
07 Jan 2025&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.4 (over air update)&lt;br /&gt;
&lt;br /&gt;
* fix for getting person folder in library when none set&lt;br /&gt;
* help text on tagging fixed&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12 Dec 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.3 (over air update)&lt;br /&gt;
&lt;br /&gt;
* number and decimal fix for currency fields&lt;br /&gt;
* bookmarks pagination fix&lt;br /&gt;
* file email-comm note stripping out html&lt;br /&gt;
* user activity report added (see config)&lt;br /&gt;
* workaround for sage filter bug on comms--filter added in to 2024 is the issue =&amp;quot;and ((CmLi_Comm_PersonId is not null) OR (CmLi_IsExternalAttendee = &#039;Y&#039;))&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
18th Sept 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.2&lt;br /&gt;
&lt;br /&gt;
* AC PLUS bug fix only - Fix for send and save/prompt save missing auth code in request&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Sept 2024&lt;br /&gt;
&lt;br /&gt;
Accelerator Pro for Sage CRM is now available on the Microsft App Source Store&lt;br /&gt;
&lt;br /&gt;
https://appsource.microsoft.com/en-us/product/office/WA200007357&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th July 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.41) &lt;br /&gt;
&lt;br /&gt;
* bug fix - When link to outlook was checked the explorer email was picked up instead. But introduced in June release. &lt;br /&gt;
&lt;br /&gt;
* Enhancement - New option in preferences to hide &amp;quot;Send and Save&amp;quot; button&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
4 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.1&lt;br /&gt;
&lt;br /&gt;
* bug fix - MobileX (only) tasks with end date set were not appearing in the task list&lt;br /&gt;
----&lt;br /&gt;
3 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.0&lt;br /&gt;
&lt;br /&gt;
* bug fix - bug introduced in (5.2.3.9) that broke opportunity pipeline&lt;br /&gt;
----&lt;br /&gt;
2 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.9&lt;br /&gt;
&lt;br /&gt;
* Solutions entity support added&lt;br /&gt;
* (bug) removed debug code which broke lead summary screen after creating from app&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th June 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.33) &lt;br /&gt;
&lt;br /&gt;
* bug fix - sent emails were not getting their CRM Status and other flags set&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
30 May 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.8&lt;br /&gt;
&lt;br /&gt;
* Search screens now allow fields from other entities (using the vsearchlistENTITY views) to be used&lt;br /&gt;
* Option to File email content (HTML) as a file instead of in the comm_email field. Please read the instuctions on this change and before making it consider any impact on reporting etc. (Note Reply and Reply all from within CRM will not include the origional html, Forward will)&lt;br /&gt;
* Extra Config screens to show DB size and information on tables. &lt;br /&gt;
* Parse Email to Text - optionally parse the plain text from the html and store in a column (for searching on for example)&lt;br /&gt;
* (bug) Fix for when territory is set to &amp;quot;Default&amp;quot;. Issue was the users territory was used instead of &amp;quot;defaulting&amp;quot; to the company/person. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
19 Apr 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.7&lt;br /&gt;
&lt;br /&gt;
* (bug) Fix for Opportunity/Case Pipeline filters created in metadata (they were just ignored).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
27 Feb 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.6&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* (bug) We finally realised that the MobileX and Accelerator (AC) dialogs did the dates different and so we have this resolved now. The bug was that in AC the date was updated to show the real month (javascript starts months at index zero) but MobileX left it at the zero index. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7 Feb 2024 Outlook add in V2.3.9.14&lt;br /&gt;
&lt;br /&gt;
* (change) Disabled Autofill in browser control&lt;br /&gt;
* (fix) Meeting Invites emails were not converted to proper email addresses and caused an app issue. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
26th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.4&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Fix for log call bug where the date was set to previous month. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.3&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The previous days update had an issue with the webapp updates. We rolled back the web apps so but the server updates are available in this release. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
11th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.2&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* Search Entity Default - You can now set this seperate to the New Entity Default&lt;br /&gt;
* Security update - Extra checks for SQL Injection&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
21st Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.0&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
MobileX updates only&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
8th Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.2.9&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* bug fix for web app continuing to try log on when user has to reset their CRM password&lt;br /&gt;
&lt;br /&gt;
* Enhancement to speed up tab list screens. We found that if you have say 4k rows of communications that the CRM api (FindRecord) was very slow and so to improve this we added in some SQL limiter code to only get x amount of records. The trade off is that the record count now comes from a general query where the territory permissions are not applied. So this could result in the record count being higher that the amount of records you can see. we think this trade off is worth it though. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Bug fix for email attachments being saved to companies with a &amp;quot;+&amp;quot; in their name. These were silently failing.&lt;br /&gt;
&lt;br /&gt;
To apply fix Download the full install (SageCRMAccelerator_Setup5222RC1.exe) from the portal and run this (no need to install the metadata again though). But you will need to then re-apply the over the air updates. This prompt should appear on the CRM Together License information screen in CRM. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
6th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.7 &lt;br /&gt;
&lt;br /&gt;
* fix for FROM address sometimes not showing up and only displaying as &amp;lt;&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.5&lt;br /&gt;
&lt;br /&gt;
* Disabled phone number parsing by default&lt;br /&gt;
* Check for updates now a manual check&lt;br /&gt;
* Set Url clears out localstorage so connection is reset&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
13th Oct 23 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.8&lt;br /&gt;
&lt;br /&gt;
* When creating a company in Accelerator with an ampersand in the name we now remove the ampersand to mimic how CRM behaves. Even though ampersand is allowed as a file name it causes an issue in some CRM instances so we also provided a page untility in the config to update thes. Only use if needed. &lt;br /&gt;
&lt;br /&gt;
* pipeline filters updated to allow for when &amp;quot;status&amp;quot; fields &amp;quot;oppo_status&amp;quot; and &amp;quot;case_status&amp;quot; are not used. &lt;br /&gt;
&lt;br /&gt;
Web App (version will be 1.1.67)&lt;br /&gt;
&lt;br /&gt;
* pasting an email into the lead email field meant that it was not picked up&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
3rd Oct 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.7&lt;br /&gt;
&lt;br /&gt;
Bug fix in 5.2.2.6 (for setting default user currency) introduced a bug where if in your create script you set a default value on a select it was not picking this up if you saved without setting the value manually. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th Sept 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.6&lt;br /&gt;
&lt;br /&gt;
Previous bug fixed in 5.2.2.3 re-appeared. Patch re-applied&lt;br /&gt;
* Bug fix for setting default user currency (previously only system value was used as the default on currency fields)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Sept 13th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.5&#039;&#039;&#039; &lt;br /&gt;
API Version - 5.2.2.5&lt;br /&gt;
&lt;br /&gt;
* MobileX updates. See https://mobilex.crmtogether.com/index.php?title=New_Releases&lt;br /&gt;
* Create script was run before some options were set so moved this to fix this&lt;br /&gt;
* lead_secterr was being overwritten even if on screen&lt;br /&gt;
* list word length made longer (5 to 20) to make it easier to see&lt;br /&gt;
* We hide future update messages from non-admin users&lt;br /&gt;
* Option to add in flag field which is set when an entity is created with Accelerator/MobileX&lt;br /&gt;
&lt;br /&gt;
To do this create a field exactly as below&lt;br /&gt;
&lt;br /&gt;
  name = XXXX_ct_appFlagField (XXXX is the entity prefix)&lt;br /&gt;
  Max Length = 20&lt;br /&gt;
  Entry Width = 20&lt;br /&gt;
&lt;br /&gt;
and the system will detect this and set the value to be &amp;quot;Accelerator&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
To create this field for company for example you would name the field&lt;br /&gt;
&lt;br /&gt;
  comp_ct_appFlagField &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th Sept 2023 (over air update)&lt;br /&gt;
API Version - 5.2.2.3&lt;br /&gt;
&lt;br /&gt;
* fix for wrong month on log call records (bug introduced in 5.2.1.2 - July 7th 2023)&lt;br /&gt;
&lt;br /&gt;
To fix up older records run the following SQL (adjusting the 130 value as required)&lt;br /&gt;
&lt;br /&gt;
  update Communication&lt;br /&gt;
   set Comm_DateTime=Comm_CreatedDate&lt;br /&gt;
  where comm_action  in (&#039;phonein&#039;,&#039;phoneout&#039;)&lt;br /&gt;
  and Comm_DateTime&amp;gt;getdate()-130&lt;br /&gt;
&lt;br /&gt;
17 Aug 2023&lt;br /&gt;
&lt;br /&gt;
Aug 24th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.2&lt;br /&gt;
&lt;br /&gt;
* fix for workflow sql (we were filtering out some)&lt;br /&gt;
* Search box change - Users no longer need to put in a % in front of the text to search&lt;br /&gt;
* fix for new config (communication links were broken)&lt;br /&gt;
* Added in comm_action to default filter when screen CommunicationOfficeIntFilter does not exist&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.1&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Available as an over the air update but to get all the updates the full install needs to be run. &lt;br /&gt;
&lt;br /&gt;
For ACPlus and the new config menu to appear you need to run the full installer (including the metadata) and not just the over the air update. &lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus added inc license screen (requires full install and not just over air update)&lt;br /&gt;
* MobileX app store links added to admin area&lt;br /&gt;
* New config screen added to admin area (needs metadata install run (NOT reset option though)&lt;br /&gt;
&lt;br /&gt;
[[File:ac config tab.png]]&lt;br /&gt;
&lt;br /&gt;
1. Click the tab&lt;br /&gt;
2. Configuration Menu&lt;br /&gt;
3. Configureation Area&lt;br /&gt;
&lt;br /&gt;
* My CRM screen updated with MobileX app store links and Accelerator Plus url&lt;br /&gt;
* Fix for caching issue on mutliline text fields in summaries if expanded&lt;br /&gt;
* JSON report api - added in ability to add raw html to details area&lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Report_JSON_API&lt;br /&gt;
* Some translations added (needs metadata install run (NOT reset option though)&lt;br /&gt;
* Sage CRM 2023 ERP sample page style fix&lt;br /&gt;
* Added FIPS support for licenses&lt;br /&gt;
&lt;br /&gt;
July 12th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.3&lt;br /&gt;
* Fix for MobileX Contact Scanner feature&lt;br /&gt;
* Fix for GroupCodes (Sage 300 Integration) field display. &lt;br /&gt;
&lt;br /&gt;
July 7th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.2&lt;br /&gt;
* Some CRM instances returned false for permissions on secondary entities so workaround for this applied. &lt;br /&gt;
&lt;br /&gt;
April 7th 2023 (Outlook add on update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;2.3.5.6&#039;&#039;&#039;&lt;br /&gt;
* Improvements for error handing&lt;br /&gt;
* With server version 5.2.1.1 installed phone numbers will also be parsed&lt;br /&gt;
&lt;br /&gt;
April 4th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.1&#039;&#039;&#039; &lt;br /&gt;
* Fix for MobileX mode&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.0&#039;&#039;&#039; &lt;br /&gt;
* Fix for when an email has no TO email address&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
March 28th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.8&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Accelerator Web client Version: 1.1.3.18&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.0.8&lt;br /&gt;
&lt;br /&gt;
* Contains various fixes&lt;br /&gt;
* New Config screens&lt;br /&gt;
To add these in open the menu&lt;br /&gt;
&lt;br /&gt;
  Administration -&amp;gt; Advanced Customization -&amp;gt; System Menus -&amp;gt; acceleratortab&lt;br /&gt;
&lt;br /&gt;
  Caption=Config&lt;br /&gt;
  Action=Custom File&lt;br /&gt;
  Custom File:=SageCRMWS/ac2020/xconfig.asp&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Jan 9th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.5&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for email distribution lists handling when filing&lt;br /&gt;
*MX fix for scanner bug introduced in 5.2.0.4&lt;br /&gt;
&lt;br /&gt;
Nov 27th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.4&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX appt/tasks updating and extending&lt;br /&gt;
&lt;br /&gt;
Nov 18th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX business card scanner - New Company selection bug&lt;br /&gt;
&lt;br /&gt;
Nov 16th 2022&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Over air update (update from CRM Together admin area) - Issues fixed&lt;br /&gt;
&lt;br /&gt;
* Bad tags breaking Accelerator and logging user out&lt;br /&gt;
* Email attachments saving issue if company has no library set up&lt;br /&gt;
&lt;br /&gt;
Nov 3rd 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.1&#039;&#039;&#039; &lt;br /&gt;
* Generic addresses (like @gmail, @hotmail etc) now use the persons full name for the company name if they are not found and the new company dialog opens - The generic list can also be configured by adding the option&lt;br /&gt;
&lt;br /&gt;
        &amp;lt;add key=&amp;quot;GenericEmailAddressesList&amp;quot; value=&amp;quot;@gmail.com,@hotmail.com,@yahoo.com,@aol.com&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
* Fix for tag detection in compose mode&lt;br /&gt;
* Improved how task pane reacts to the email being changed&lt;br /&gt;
* Email parsing improved where a persons name is set in the format &amp;quot;lastname, firstname&amp;quot;&lt;br /&gt;
* Fix for over air updates bug in 5.2.0.0 &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Oct 10 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.0&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Defaults in CRM path when using our outlook add in &lt;br /&gt;
* Various translations&lt;br /&gt;
* Support for Sage CRM 2022R2&lt;br /&gt;
* Layout changes removing scroll bars etc&lt;br /&gt;
* Links to addin, and CRM url added into tab in CRM&lt;br /&gt;
* Number field type bug fixed&lt;br /&gt;
* fix - Mail Merge timezone issue&lt;br /&gt;
* Option to disable all matches. Set &amp;quot;disableAllMatches&amp;quot;=&amp;quot;Y&amp;quot; in web.config&lt;br /&gt;
&lt;br /&gt;
* Updated manifest for Office 365 Integration&lt;br /&gt;
                       https://update.crmtogether.com/version1260-manifest.xml&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
March 2022&lt;br /&gt;
&#039;&#039;&#039;5.1.0.0&#039;&#039;&#039; - 23 March 2022&lt;br /&gt;
&lt;br /&gt;
4 July 2022&lt;br /&gt;
Over the air update (5.1.0.6) - fix for &amp;quot;Send and Save&amp;quot; email matching on Lead emails for gmail.com/outlook.com etc addresses&lt;br /&gt;
&lt;br /&gt;
26 May 2022&lt;br /&gt;
Over the air update (5.1.0.4) - fix for email matching on Lead emails.&lt;br /&gt;
&lt;br /&gt;
See&lt;br /&gt;
https://crmtogether.com/accelerator-latest-release-march-2022/&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Webapp     - Version 1.1.0.0&lt;br /&gt;
** Server API - Version 5.1.0.0&lt;br /&gt;
** Outlook    - Version 2.3.0.0&lt;br /&gt;
&lt;br /&gt;
Webapp&lt;br /&gt;
* Numbers show in dot&lt;br /&gt;
* Date fields shown with more info (Day or week, how long ago)&lt;br /&gt;
* Large text fields are not downloaded in full (to speed up app) and have a readmore or load option (for emails)&lt;br /&gt;
* Filters added for company person list and communications&lt;br /&gt;
* Ordering fixes on fields&lt;br /&gt;
* Sales and Cases lists changed and filter added (using the whereclause)&lt;br /&gt;
* Display record count on search icon&lt;br /&gt;
* Show workflow state (section) if there is one&lt;br /&gt;
* Build your own screen using ASP&lt;br /&gt;
* New Task screen updated to allow you assign to multiple people&lt;br /&gt;
* SageChangesNoTLS api replaced with SageChanges so that table scripts are triggered&lt;br /&gt;
&lt;br /&gt;
Server API - Full upgrade &lt;br /&gt;
* Added Custom content support in screens&lt;br /&gt;
* Dates display difference between the value and now&lt;br /&gt;
* Conditional tabs support added&lt;br /&gt;
* Server side validation  &lt;br /&gt;
* New option to have the company email match search use the full email (ideal if lots of customers use gmail for example) add in option to the web.config &amp;lt;add key=&amp;quot;companyfullmatch&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
* Ability to extend the entity options menu added in&lt;br /&gt;
&lt;br /&gt;
Outlook&lt;br /&gt;
* Improved webview handling when edge decides to dispose of the object. &lt;br /&gt;
* Optional install for all users (for terminal services deployments). &lt;br /&gt;
* Improved logging&lt;br /&gt;
&lt;br /&gt;
365 url - http://update.crmtogether.com/version1100-manifest.xml&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Outlook version updated to 2.0.9.7 - We have NOT flagged an auto update for existing clients. &lt;br /&gt;
This release is to help address the &amp;quot;Private Network Access&amp;quot; CORS issue that came about due to a chromium 98 update. &lt;br /&gt;
&lt;br /&gt;
For more information on this see our blog&lt;br /&gt;
&lt;br /&gt;
  https://crmtogether.com/edge-chromium-update-affects-connections/&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
07 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.8)&lt;br /&gt;
* Fix for when a non-standard port is used&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
31 Jan 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.6)&lt;br /&gt;
* Fix for when a user does not have a primary team assigned&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
14 Dec 2021&lt;br /&gt;
Mail Merge update (app version 4.7.5.7) to allow install for &amp;quot;All users&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.1.5&#039;&#039;&#039; - 3 Nov 2021&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Outlook    - Version 2.0.4.1&lt;br /&gt;
** Webapp     - Version 1.0.1.2&lt;br /&gt;
** Server API - Version 5.0.1.5&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes&lt;br /&gt;
* Showing more context content in Dialogs (so you will see a persons company for example)&lt;br /&gt;
* Send only button shows when linked to send set (requires outlook update 2.0.3.9 or later)&lt;br /&gt;
* Required fields flagged with red star&lt;br /&gt;
* External links on communications in lists&lt;br /&gt;
* German translation for Phone in/out updated&lt;br /&gt;
* Active oppos/cases sql change to remove year filter&lt;br /&gt;
&lt;br /&gt;
Full install update also available with fix for locked down systems&lt;br /&gt;
* Only use this if your system is locked down. Open web.config and add in &lt;br /&gt;
  &amp;lt;add key=&amp;quot;lockedsystem&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
6th Oct 2021 - Server and client over the air update only&lt;br /&gt;
There have been a few updates since 4th Oct&lt;br /&gt;
* To install go to Administration -&amp;gt; CRM Together and click the download button&lt;br /&gt;
* Server API version is 5.0.1.0&lt;br /&gt;
** Fixes for dates, datetimes in new entity screens and mutli-select fields&lt;br /&gt;
** Fix for default filters on person oppo and cases not being applied&lt;br /&gt;
* App version is 1.0.1.0&lt;br /&gt;
** Bookmarks sorting issue&lt;br /&gt;
&lt;br /&gt;
27th Sept 2021 - Outlook client update (version 2.0.2.8)&lt;br /&gt;
* changed how we store the url setting as office updates were resetting the settings file. This is now stored in the windows registry.&lt;br /&gt;
* Added longer timeout to edge runtime for slower older machines. &lt;br /&gt;
&lt;br /&gt;
13th August 2021 - live url updates only (local install update to come)&lt;br /&gt;
&lt;br /&gt;
* Web App (version will be 1.0.0.9)&lt;br /&gt;
** Better error handling when SID is invalid&lt;br /&gt;
** FIX - Outlook theme not being retained&lt;br /&gt;
** Showing errors on screen in a custom ERROR modal&lt;br /&gt;
** FIX - Email templates caching context bug fix&lt;br /&gt;
** Improved reporting of CORs Issues with mixed content warning&lt;br /&gt;
** FIX - local cache size limitation added in&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.7)&lt;br /&gt;
** Installer (all new installs) even if run by an administrator will install to the AppData folder&lt;br /&gt;
** Installer Warning to not run install using &amp;quot;Run as administrator&amp;quot;&lt;br /&gt;
** Fix for some mailboxes/stores breaking the add in&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.5&#039;&#039;&#039; - 23 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix - MAC support issue with dialogs&lt;br /&gt;
** Fix - Email Parsing on a tagged email was not working&lt;br /&gt;
** Fix - theme persistance&lt;br /&gt;
** Tabs more compact&lt;br /&gt;
** Screen changing UX improved&lt;br /&gt;
** Dark mode added to app themes&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.2)&lt;br /&gt;
** FIX - Edge runtime issue&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5005 to apply these updates&lt;br /&gt;
** Installer now updates IIS max size - Previously you had to set this manually&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.4&#039;&#039;&#039; - 9 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Support for Quotes and Orders summary screens/search added&lt;br /&gt;
** Fix for 365 new add in Support *a number of issues fixed here for windows/MAC clients)&lt;br /&gt;
** Fix for Theme retention issue on dialogs&lt;br /&gt;
** Fix for Email Templates caching context&lt;br /&gt;
** First time running a dialog will now appear to get the user started&lt;br /&gt;
** Fix - Progress tables now getting a record set as per CRM&lt;br /&gt;
** Multi-workflow support added. On New screens if workflow is enabled on the entity there is a &amp;quot;Workflow&amp;quot; section and the end user can pick the workflow to use. This removes the need to configure the web.config file.&lt;br /&gt;
** Errors now no longer kick the user to the login screen. We show a dialog instead. &lt;br /&gt;
** The Edge Runtime is installed as part of our Outlook install and update&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.3&#039;&#039;&#039; - 19 July 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix for Email Templates screen error&lt;br /&gt;
** Fix for search list pagination&lt;br /&gt;
** Fix for logging in without opening taskpane&lt;br /&gt;
** Ability to add in Extra screens - Create new screens in the format&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
EG&lt;br /&gt;
  CompanyOfficeInt1&lt;br /&gt;
  CompanyOfficeInt2&lt;br /&gt;
This allows you to split the screen up into sections so you can show financial data in its own section for example&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5003RC3 to apply these updates&lt;br /&gt;
** Fix for not showing Outlook client download for non-SSL installs&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.1&#039;&#039;&#039; - 9 July 2021 - &lt;br /&gt;
The major change here is the ability to self-host the Accelerator web application. &lt;br /&gt;
&lt;br /&gt;
Keeping the locally hosted app up to date is also be possible from within the CRM Together pages in the admin area. &lt;br /&gt;
&lt;br /&gt;
To get all the changes and fixes below you will need to update the Server side. The Accelerator Web App will be updated online and no action is required. For the outlook client update users will be prompted to download and install the update. &lt;br /&gt;
&lt;br /&gt;
*Outlook Client&lt;br /&gt;
** Version: 2.0.1.3&lt;br /&gt;
** Fix for subject not being picked up if its the last thing edited in an outlook compose window and you click send. &lt;br /&gt;
** Fix for error appearing around email addresses&lt;br /&gt;
** ERROR button appears if there is an issue in the app thats not visable&lt;br /&gt;
** Improved start up time so app should be disabled less by outlook&lt;br /&gt;
** known issue - Prompt and Send - When you edit the subject the edited version is not being used.&lt;br /&gt;
&lt;br /&gt;
*Accelerator Web App&lt;br /&gt;
** App Version: 1.0.0.5&lt;br /&gt;
** Added in &amp;quot;--None--&amp;quot; option on selects&lt;br /&gt;
** Compose window Tag Search fixed&lt;br /&gt;
** Extended Lists no longer showing empty values&lt;br /&gt;
** Multi-Selects fixed&lt;br /&gt;
** Pagination added to all areas&lt;br /&gt;
** Sorting in Lists added in&lt;br /&gt;
** Person lists default to filter out Inactive people&lt;br /&gt;
** List filters added. When viewing a company&#039;s opportunities you can filter and also edit the fields by creating an entity screen in the format ENTITYOfficeIntFilter and adding fields to it. Only SELECT and Text fields are supported now. &lt;br /&gt;
** Customising Top Content in summary screens [https://accelerator.crmtogether.com/index.php?title=Summary_Screens https://accelerator.crmtogether.com/index.php?title=Summary_Screens]&lt;br /&gt;
** Customising Search see [https://accelerator.crmtogether.com/index.php?title=Search https://accelerator.crmtogether.com/index.php?title=Search]&lt;br /&gt;
** Fix: Search and dedupe using apostrope fix&lt;br /&gt;
** Fix: NewEntityDefault was not being used&lt;br /&gt;
** New Theme Added&lt;br /&gt;
** Fix: File email Screen layout change for long TO/CC etc lists&lt;br /&gt;
** Support for http for internal app hosting on http&lt;br /&gt;
** In login screen url is readonly - must be changed in settings&lt;br /&gt;
** Form Validation on other fields - only on text inputs previously&lt;br /&gt;
** Connection Name limited to 20 characters&lt;br /&gt;
** Password Encryption in localstorage&lt;br /&gt;
** Footer Responsiveness&lt;br /&gt;
** Reset button to wipe all connections and reset the app to an initial state&lt;br /&gt;
** Add more than one connection&lt;br /&gt;
** Auto-compelete turned off&lt;br /&gt;
** 365 integration - main explorer window now has a button instead of having to click the vertical elipses. &lt;br /&gt;
&lt;br /&gt;
*Config&lt;br /&gt;
** For Sage CRM external links you can optionally use the web-service SID by creating the following setting in the web.config &amp;quot;securityoff&amp;quot; with exact value &amp;quot;true&amp;quot;. You also need to disable IP Address Checking and Browser security. &lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;securityoff&amp;quot; value=&amp;quot;true&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
** Support for http for internal app hosting on http (THIS REQUIRES A FULL UPGRADE if you have 5.0.0.0 or earlier)&lt;br /&gt;
--When installed the url for the client will be in the form&lt;br /&gt;
&lt;br /&gt;
    http://server/CRM/CustomPages/SageCRMWS/webapp/#/&lt;br /&gt;
&lt;br /&gt;
and to use this you must update the &amp;quot;Client App Url&amp;quot; and replace &amp;quot;https://aclive1.crmtogether.com/#/&amp;quot; with your path (based on the above)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;4.7.5.5&#039;&#039;&#039; - RC16 10 May 2021 - &lt;br /&gt;
** New outlook client using chromium browser - requires Edge runtime be installed and may require a system reboot&lt;br /&gt;
** Client apps downloaded from update.crmtogether.com&lt;br /&gt;
** Auto updates now in outlook and mail merge clients&lt;br /&gt;
** Mail Merge client install no longer requires admin privileges to install&lt;br /&gt;
** Main Web App updates&lt;br /&gt;
* 1. Email Templates -preview and context&lt;br /&gt;
* 2. Shared documents - preview&lt;br /&gt;
* 3. Person icon changed&lt;br /&gt;
* 4. Theme picker tightened up&lt;br /&gt;
* 5. Language picker&lt;br /&gt;
* 6. Pagination on search lists&lt;br /&gt;
* 7. New Task screen - context added in&lt;br /&gt;
* 8. Version number added in&lt;br /&gt;
&lt;br /&gt;
** 365 API Support - v1&lt;br /&gt;
* 1. Must be installed from our manifest (see update.crmtogether.com)&lt;br /&gt;
* 2. No compose (new email window) support yet - taskpane only&lt;br /&gt;
* 3. Tagging not supported yet&lt;br /&gt;
* 4. History dialog not supported yet&lt;br /&gt;
&lt;br /&gt;
** Issues - &lt;br /&gt;
* 1. Tagging issue fixed&lt;br /&gt;
* 2. Speed - caching added in for some screens&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2819</id>
		<title>New Releases</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2819"/>
		<updated>2026-02-25T13:31:22Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;coming soon&lt;br /&gt;
&lt;br /&gt;
AC/MX 6.0.2.0&lt;br /&gt;
- Changes to search to speed things up. For a contains, users must put a % in front of the text&lt;br /&gt;
- Library, allows multiple files and drag drop &lt;br /&gt;
- moved log call to caret menu  &lt;br /&gt;
- moved 99+ just over search icon and smaller&lt;br /&gt;
- Fix for remove tag&lt;br /&gt;
- MX fix for editing person (email was not being updated) &lt;br /&gt;
&lt;br /&gt;
The new inn-app, apps are available also. &lt;br /&gt;
Note that the &lt;br /&gt;
-Timer app and&lt;br /&gt;
-trade show app&lt;br /&gt;
have limits and require and extra subscription to be fully open. The limit is the amount of records so they can be tried and used in a limited way. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
25 Feb 2026&lt;br /&gt;
&lt;br /&gt;
Outlook installed add ins updated - Client app Version 2.4.4.0&lt;br /&gt;
-Improved TS support.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
27 November 25 &lt;br /&gt;
&lt;br /&gt;
Version 6 is now available as a full install from the portal. 5.2 is also still available. &lt;br /&gt;
&lt;br /&gt;
Details of the release are available at&lt;br /&gt;
&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=Version_6&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
5 August 2025&lt;br /&gt;
&lt;br /&gt;
* Updated Classic Outlook Add-in installer. Fixed code signing issue and how show Edge version&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
30 June 2025&lt;br /&gt;
&lt;br /&gt;
* Mailmerge client app update. Client app Version 4.7.7.1. Fix for Print document option. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
4 June 2025&lt;br /&gt;
&lt;br /&gt;
Classic Outlook add in update (version is 2.4.2.71)  - does not affect 365 addin users.&lt;br /&gt;
&lt;br /&gt;
AC Pro, Plus and Lite versions&lt;br /&gt;
&lt;br /&gt;
* Fix for Windows/Office update that updated the webview control. Full client install required. Existing clients can update from the settings dialog.&lt;br /&gt;
 &lt;br /&gt;
----&lt;br /&gt;
17 April 2025&lt;br /&gt;
&lt;br /&gt;
API version 5.2.4.7 &lt;br /&gt;
* Ability to script around the workflow screen to set defaults based on users and users team and more. &lt;br /&gt;
See&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=New&lt;br /&gt;
* Address SSA support. &lt;br /&gt;
* gadget demo added (POC only)&lt;br /&gt;
* email attachment dates updated to reflect the email date&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
14 April 2025&lt;br /&gt;
&lt;br /&gt;
Updates for 365 versions to use MS-Graph instead of old deprecated API.&lt;br /&gt;
One change here is that users are prompted to give access. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
07 Jan 2025&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.4 (over air update)&lt;br /&gt;
&lt;br /&gt;
* fix for getting person folder in library when none set&lt;br /&gt;
* help text on tagging fixed&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12 Dec 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.3 (over air update)&lt;br /&gt;
&lt;br /&gt;
* number and decimal fix for currency fields&lt;br /&gt;
* bookmarks pagination fix&lt;br /&gt;
* file email-comm note stripping out html&lt;br /&gt;
* user activity report added (see config)&lt;br /&gt;
* workaround for sage filter bug on comms--filter added in to 2024 is the issue =&amp;quot;and ((CmLi_Comm_PersonId is not null) OR (CmLi_IsExternalAttendee = &#039;Y&#039;))&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
18th Sept 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.2&lt;br /&gt;
&lt;br /&gt;
* AC PLUS bug fix only - Fix for send and save/prompt save missing auth code in request&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Sept 2024&lt;br /&gt;
&lt;br /&gt;
Accelerator Pro for Sage CRM is now available on the Microsft App Source Store&lt;br /&gt;
&lt;br /&gt;
https://appsource.microsoft.com/en-us/product/office/WA200007357&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th July 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.41) &lt;br /&gt;
&lt;br /&gt;
* bug fix - When link to outlook was checked the explorer email was picked up instead. But introduced in June release. &lt;br /&gt;
&lt;br /&gt;
* Enhancement - New option in preferences to hide &amp;quot;Send and Save&amp;quot; button&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
4 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.1&lt;br /&gt;
&lt;br /&gt;
* bug fix - MobileX (only) tasks with end date set were not appearing in the task list&lt;br /&gt;
----&lt;br /&gt;
3 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.0&lt;br /&gt;
&lt;br /&gt;
* bug fix - bug introduced in (5.2.3.9) that broke opportunity pipeline&lt;br /&gt;
----&lt;br /&gt;
2 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.9&lt;br /&gt;
&lt;br /&gt;
* Solutions entity support added&lt;br /&gt;
* (bug) removed debug code which broke lead summary screen after creating from app&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th June 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.33) &lt;br /&gt;
&lt;br /&gt;
* bug fix - sent emails were not getting their CRM Status and other flags set&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
30 May 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.8&lt;br /&gt;
&lt;br /&gt;
* Search screens now allow fields from other entities (using the vsearchlistENTITY views) to be used&lt;br /&gt;
* Option to File email content (HTML) as a file instead of in the comm_email field. Please read the instuctions on this change and before making it consider any impact on reporting etc. (Note Reply and Reply all from within CRM will not include the origional html, Forward will)&lt;br /&gt;
* Extra Config screens to show DB size and information on tables. &lt;br /&gt;
* Parse Email to Text - optionally parse the plain text from the html and store in a column (for searching on for example)&lt;br /&gt;
* (bug) Fix for when territory is set to &amp;quot;Default&amp;quot;. Issue was the users territory was used instead of &amp;quot;defaulting&amp;quot; to the company/person. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
19 Apr 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.7&lt;br /&gt;
&lt;br /&gt;
* (bug) Fix for Opportunity/Case Pipeline filters created in metadata (they were just ignored).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
27 Feb 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.6&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* (bug) We finally realised that the MobileX and Accelerator (AC) dialogs did the dates different and so we have this resolved now. The bug was that in AC the date was updated to show the real month (javascript starts months at index zero) but MobileX left it at the zero index. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7 Feb 2024 Outlook add in V2.3.9.14&lt;br /&gt;
&lt;br /&gt;
* (change) Disabled Autofill in browser control&lt;br /&gt;
* (fix) Meeting Invites emails were not converted to proper email addresses and caused an app issue. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
26th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.4&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Fix for log call bug where the date was set to previous month. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.3&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The previous days update had an issue with the webapp updates. We rolled back the web apps so but the server updates are available in this release. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
11th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.2&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* Search Entity Default - You can now set this seperate to the New Entity Default&lt;br /&gt;
* Security update - Extra checks for SQL Injection&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
21st Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.0&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
MobileX updates only&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
8th Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.2.9&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* bug fix for web app continuing to try log on when user has to reset their CRM password&lt;br /&gt;
&lt;br /&gt;
* Enhancement to speed up tab list screens. We found that if you have say 4k rows of communications that the CRM api (FindRecord) was very slow and so to improve this we added in some SQL limiter code to only get x amount of records. The trade off is that the record count now comes from a general query where the territory permissions are not applied. So this could result in the record count being higher that the amount of records you can see. we think this trade off is worth it though. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Bug fix for email attachments being saved to companies with a &amp;quot;+&amp;quot; in their name. These were silently failing.&lt;br /&gt;
&lt;br /&gt;
To apply fix Download the full install (SageCRMAccelerator_Setup5222RC1.exe) from the portal and run this (no need to install the metadata again though). But you will need to then re-apply the over the air updates. This prompt should appear on the CRM Together License information screen in CRM. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
6th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.7 &lt;br /&gt;
&lt;br /&gt;
* fix for FROM address sometimes not showing up and only displaying as &amp;lt;&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.5&lt;br /&gt;
&lt;br /&gt;
* Disabled phone number parsing by default&lt;br /&gt;
* Check for updates now a manual check&lt;br /&gt;
* Set Url clears out localstorage so connection is reset&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
13th Oct 23 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.8&lt;br /&gt;
&lt;br /&gt;
* When creating a company in Accelerator with an ampersand in the name we now remove the ampersand to mimic how CRM behaves. Even though ampersand is allowed as a file name it causes an issue in some CRM instances so we also provided a page untility in the config to update thes. Only use if needed. &lt;br /&gt;
&lt;br /&gt;
* pipeline filters updated to allow for when &amp;quot;status&amp;quot; fields &amp;quot;oppo_status&amp;quot; and &amp;quot;case_status&amp;quot; are not used. &lt;br /&gt;
&lt;br /&gt;
Web App (version will be 1.1.67)&lt;br /&gt;
&lt;br /&gt;
* pasting an email into the lead email field meant that it was not picked up&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
3rd Oct 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.7&lt;br /&gt;
&lt;br /&gt;
Bug fix in 5.2.2.6 (for setting default user currency) introduced a bug where if in your create script you set a default value on a select it was not picking this up if you saved without setting the value manually. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th Sept 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.6&lt;br /&gt;
&lt;br /&gt;
Previous bug fixed in 5.2.2.3 re-appeared. Patch re-applied&lt;br /&gt;
* Bug fix for setting default user currency (previously only system value was used as the default on currency fields)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Sept 13th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.5&#039;&#039;&#039; &lt;br /&gt;
API Version - 5.2.2.5&lt;br /&gt;
&lt;br /&gt;
* MobileX updates. See https://mobilex.crmtogether.com/index.php?title=New_Releases&lt;br /&gt;
* Create script was run before some options were set so moved this to fix this&lt;br /&gt;
* lead_secterr was being overwritten even if on screen&lt;br /&gt;
* list word length made longer (5 to 20) to make it easier to see&lt;br /&gt;
* We hide future update messages from non-admin users&lt;br /&gt;
* Option to add in flag field which is set when an entity is created with Accelerator/MobileX&lt;br /&gt;
&lt;br /&gt;
To do this create a field exactly as below&lt;br /&gt;
&lt;br /&gt;
  name = XXXX_ct_appFlagField (XXXX is the entity prefix)&lt;br /&gt;
  Max Length = 20&lt;br /&gt;
  Entry Width = 20&lt;br /&gt;
&lt;br /&gt;
and the system will detect this and set the value to be &amp;quot;Accelerator&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
To create this field for company for example you would name the field&lt;br /&gt;
&lt;br /&gt;
  comp_ct_appFlagField &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th Sept 2023 (over air update)&lt;br /&gt;
API Version - 5.2.2.3&lt;br /&gt;
&lt;br /&gt;
* fix for wrong month on log call records (bug introduced in 5.2.1.2 - July 7th 2023)&lt;br /&gt;
&lt;br /&gt;
To fix up older records run the following SQL (adjusting the 130 value as required)&lt;br /&gt;
&lt;br /&gt;
  update Communication&lt;br /&gt;
   set Comm_DateTime=Comm_CreatedDate&lt;br /&gt;
  where comm_action  in (&#039;phonein&#039;,&#039;phoneout&#039;)&lt;br /&gt;
  and Comm_DateTime&amp;gt;getdate()-130&lt;br /&gt;
&lt;br /&gt;
17 Aug 2023&lt;br /&gt;
&lt;br /&gt;
Aug 24th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.2&lt;br /&gt;
&lt;br /&gt;
* fix for workflow sql (we were filtering out some)&lt;br /&gt;
* Search box change - Users no longer need to put in a % in front of the text to search&lt;br /&gt;
* fix for new config (communication links were broken)&lt;br /&gt;
* Added in comm_action to default filter when screen CommunicationOfficeIntFilter does not exist&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.1&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Available as an over the air update but to get all the updates the full install needs to be run. &lt;br /&gt;
&lt;br /&gt;
For ACPlus and the new config menu to appear you need to run the full installer (including the metadata) and not just the over the air update. &lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus added inc license screen (requires full install and not just over air update)&lt;br /&gt;
* MobileX app store links added to admin area&lt;br /&gt;
* New config screen added to admin area (needs metadata install run (NOT reset option though)&lt;br /&gt;
&lt;br /&gt;
[[File:ac config tab.png]]&lt;br /&gt;
&lt;br /&gt;
1. Click the tab&lt;br /&gt;
2. Configuration Menu&lt;br /&gt;
3. Configureation Area&lt;br /&gt;
&lt;br /&gt;
* My CRM screen updated with MobileX app store links and Accelerator Plus url&lt;br /&gt;
* Fix for caching issue on mutliline text fields in summaries if expanded&lt;br /&gt;
* JSON report api - added in ability to add raw html to details area&lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Report_JSON_API&lt;br /&gt;
* Some translations added (needs metadata install run (NOT reset option though)&lt;br /&gt;
* Sage CRM 2023 ERP sample page style fix&lt;br /&gt;
* Added FIPS support for licenses&lt;br /&gt;
&lt;br /&gt;
July 12th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.3&lt;br /&gt;
* Fix for MobileX Contact Scanner feature&lt;br /&gt;
* Fix for GroupCodes (Sage 300 Integration) field display. &lt;br /&gt;
&lt;br /&gt;
July 7th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.2&lt;br /&gt;
* Some CRM instances returned false for permissions on secondary entities so workaround for this applied. &lt;br /&gt;
&lt;br /&gt;
April 7th 2023 (Outlook add on update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;2.3.5.6&#039;&#039;&#039;&lt;br /&gt;
* Improvements for error handing&lt;br /&gt;
* With server version 5.2.1.1 installed phone numbers will also be parsed&lt;br /&gt;
&lt;br /&gt;
April 4th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.1&#039;&#039;&#039; &lt;br /&gt;
* Fix for MobileX mode&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.0&#039;&#039;&#039; &lt;br /&gt;
* Fix for when an email has no TO email address&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
March 28th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.8&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Accelerator Web client Version: 1.1.3.18&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.0.8&lt;br /&gt;
&lt;br /&gt;
* Contains various fixes&lt;br /&gt;
* New Config screens&lt;br /&gt;
To add these in open the menu&lt;br /&gt;
&lt;br /&gt;
  Administration -&amp;gt; Advanced Customization -&amp;gt; System Menus -&amp;gt; acceleratortab&lt;br /&gt;
&lt;br /&gt;
  Caption=Config&lt;br /&gt;
  Action=Custom File&lt;br /&gt;
  Custom File:=SageCRMWS/ac2020/xconfig.asp&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Jan 9th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.5&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for email distribution lists handling when filing&lt;br /&gt;
*MX fix for scanner bug introduced in 5.2.0.4&lt;br /&gt;
&lt;br /&gt;
Nov 27th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.4&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX appt/tasks updating and extending&lt;br /&gt;
&lt;br /&gt;
Nov 18th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX business card scanner - New Company selection bug&lt;br /&gt;
&lt;br /&gt;
Nov 16th 2022&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Over air update (update from CRM Together admin area) - Issues fixed&lt;br /&gt;
&lt;br /&gt;
* Bad tags breaking Accelerator and logging user out&lt;br /&gt;
* Email attachments saving issue if company has no library set up&lt;br /&gt;
&lt;br /&gt;
Nov 3rd 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.1&#039;&#039;&#039; &lt;br /&gt;
* Generic addresses (like @gmail, @hotmail etc) now use the persons full name for the company name if they are not found and the new company dialog opens - The generic list can also be configured by adding the option&lt;br /&gt;
&lt;br /&gt;
        &amp;lt;add key=&amp;quot;GenericEmailAddressesList&amp;quot; value=&amp;quot;@gmail.com,@hotmail.com,@yahoo.com,@aol.com&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
* Fix for tag detection in compose mode&lt;br /&gt;
* Improved how task pane reacts to the email being changed&lt;br /&gt;
* Email parsing improved where a persons name is set in the format &amp;quot;lastname, firstname&amp;quot;&lt;br /&gt;
* Fix for over air updates bug in 5.2.0.0 &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Oct 10 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.0&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Defaults in CRM path when using our outlook add in &lt;br /&gt;
* Various translations&lt;br /&gt;
* Support for Sage CRM 2022R2&lt;br /&gt;
* Layout changes removing scroll bars etc&lt;br /&gt;
* Links to addin, and CRM url added into tab in CRM&lt;br /&gt;
* Number field type bug fixed&lt;br /&gt;
* fix - Mail Merge timezone issue&lt;br /&gt;
* Option to disable all matches. Set &amp;quot;disableAllMatches&amp;quot;=&amp;quot;Y&amp;quot; in web.config&lt;br /&gt;
&lt;br /&gt;
* Updated manifest for Office 365 Integration&lt;br /&gt;
                       https://update.crmtogether.com/version1260-manifest.xml&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
March 2022&lt;br /&gt;
&#039;&#039;&#039;5.1.0.0&#039;&#039;&#039; - 23 March 2022&lt;br /&gt;
&lt;br /&gt;
4 July 2022&lt;br /&gt;
Over the air update (5.1.0.6) - fix for &amp;quot;Send and Save&amp;quot; email matching on Lead emails for gmail.com/outlook.com etc addresses&lt;br /&gt;
&lt;br /&gt;
26 May 2022&lt;br /&gt;
Over the air update (5.1.0.4) - fix for email matching on Lead emails.&lt;br /&gt;
&lt;br /&gt;
See&lt;br /&gt;
https://crmtogether.com/accelerator-latest-release-march-2022/&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Webapp     - Version 1.1.0.0&lt;br /&gt;
** Server API - Version 5.1.0.0&lt;br /&gt;
** Outlook    - Version 2.3.0.0&lt;br /&gt;
&lt;br /&gt;
Webapp&lt;br /&gt;
* Numbers show in dot&lt;br /&gt;
* Date fields shown with more info (Day or week, how long ago)&lt;br /&gt;
* Large text fields are not downloaded in full (to speed up app) and have a readmore or load option (for emails)&lt;br /&gt;
* Filters added for company person list and communications&lt;br /&gt;
* Ordering fixes on fields&lt;br /&gt;
* Sales and Cases lists changed and filter added (using the whereclause)&lt;br /&gt;
* Display record count on search icon&lt;br /&gt;
* Show workflow state (section) if there is one&lt;br /&gt;
* Build your own screen using ASP&lt;br /&gt;
* New Task screen updated to allow you assign to multiple people&lt;br /&gt;
* SageChangesNoTLS api replaced with SageChanges so that table scripts are triggered&lt;br /&gt;
&lt;br /&gt;
Server API - Full upgrade &lt;br /&gt;
* Added Custom content support in screens&lt;br /&gt;
* Dates display difference between the value and now&lt;br /&gt;
* Conditional tabs support added&lt;br /&gt;
* Server side validation  &lt;br /&gt;
* New option to have the company email match search use the full email (ideal if lots of customers use gmail for example) add in option to the web.config &amp;lt;add key=&amp;quot;companyfullmatch&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
* Ability to extend the entity options menu added in&lt;br /&gt;
&lt;br /&gt;
Outlook&lt;br /&gt;
* Improved webview handling when edge decides to dispose of the object. &lt;br /&gt;
* Optional install for all users (for terminal services deployments). &lt;br /&gt;
* Improved logging&lt;br /&gt;
&lt;br /&gt;
365 url - http://update.crmtogether.com/version1100-manifest.xml&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Outlook version updated to 2.0.9.7 - We have NOT flagged an auto update for existing clients. &lt;br /&gt;
This release is to help address the &amp;quot;Private Network Access&amp;quot; CORS issue that came about due to a chromium 98 update. &lt;br /&gt;
&lt;br /&gt;
For more information on this see our blog&lt;br /&gt;
&lt;br /&gt;
  https://crmtogether.com/edge-chromium-update-affects-connections/&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
07 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.8)&lt;br /&gt;
* Fix for when a non-standard port is used&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
31 Jan 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.6)&lt;br /&gt;
* Fix for when a user does not have a primary team assigned&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
14 Dec 2021&lt;br /&gt;
Mail Merge update (app version 4.7.5.7) to allow install for &amp;quot;All users&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.1.5&#039;&#039;&#039; - 3 Nov 2021&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Outlook    - Version 2.0.4.1&lt;br /&gt;
** Webapp     - Version 1.0.1.2&lt;br /&gt;
** Server API - Version 5.0.1.5&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes&lt;br /&gt;
* Showing more context content in Dialogs (so you will see a persons company for example)&lt;br /&gt;
* Send only button shows when linked to send set (requires outlook update 2.0.3.9 or later)&lt;br /&gt;
* Required fields flagged with red star&lt;br /&gt;
* External links on communications in lists&lt;br /&gt;
* German translation for Phone in/out updated&lt;br /&gt;
* Active oppos/cases sql change to remove year filter&lt;br /&gt;
&lt;br /&gt;
Full install update also available with fix for locked down systems&lt;br /&gt;
* Only use this if your system is locked down. Open web.config and add in &lt;br /&gt;
  &amp;lt;add key=&amp;quot;lockedsystem&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
6th Oct 2021 - Server and client over the air update only&lt;br /&gt;
There have been a few updates since 4th Oct&lt;br /&gt;
* To install go to Administration -&amp;gt; CRM Together and click the download button&lt;br /&gt;
* Server API version is 5.0.1.0&lt;br /&gt;
** Fixes for dates, datetimes in new entity screens and mutli-select fields&lt;br /&gt;
** Fix for default filters on person oppo and cases not being applied&lt;br /&gt;
* App version is 1.0.1.0&lt;br /&gt;
** Bookmarks sorting issue&lt;br /&gt;
&lt;br /&gt;
27th Sept 2021 - Outlook client update (version 2.0.2.8)&lt;br /&gt;
* changed how we store the url setting as office updates were resetting the settings file. This is now stored in the windows registry.&lt;br /&gt;
* Added longer timeout to edge runtime for slower older machines. &lt;br /&gt;
&lt;br /&gt;
13th August 2021 - live url updates only (local install update to come)&lt;br /&gt;
&lt;br /&gt;
* Web App (version will be 1.0.0.9)&lt;br /&gt;
** Better error handling when SID is invalid&lt;br /&gt;
** FIX - Outlook theme not being retained&lt;br /&gt;
** Showing errors on screen in a custom ERROR modal&lt;br /&gt;
** FIX - Email templates caching context bug fix&lt;br /&gt;
** Improved reporting of CORs Issues with mixed content warning&lt;br /&gt;
** FIX - local cache size limitation added in&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.7)&lt;br /&gt;
** Installer (all new installs) even if run by an administrator will install to the AppData folder&lt;br /&gt;
** Installer Warning to not run install using &amp;quot;Run as administrator&amp;quot;&lt;br /&gt;
** Fix for some mailboxes/stores breaking the add in&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.5&#039;&#039;&#039; - 23 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix - MAC support issue with dialogs&lt;br /&gt;
** Fix - Email Parsing on a tagged email was not working&lt;br /&gt;
** Fix - theme persistance&lt;br /&gt;
** Tabs more compact&lt;br /&gt;
** Screen changing UX improved&lt;br /&gt;
** Dark mode added to app themes&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.2)&lt;br /&gt;
** FIX - Edge runtime issue&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5005 to apply these updates&lt;br /&gt;
** Installer now updates IIS max size - Previously you had to set this manually&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.4&#039;&#039;&#039; - 9 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Support for Quotes and Orders summary screens/search added&lt;br /&gt;
** Fix for 365 new add in Support *a number of issues fixed here for windows/MAC clients)&lt;br /&gt;
** Fix for Theme retention issue on dialogs&lt;br /&gt;
** Fix for Email Templates caching context&lt;br /&gt;
** First time running a dialog will now appear to get the user started&lt;br /&gt;
** Fix - Progress tables now getting a record set as per CRM&lt;br /&gt;
** Multi-workflow support added. On New screens if workflow is enabled on the entity there is a &amp;quot;Workflow&amp;quot; section and the end user can pick the workflow to use. This removes the need to configure the web.config file.&lt;br /&gt;
** Errors now no longer kick the user to the login screen. We show a dialog instead. &lt;br /&gt;
** The Edge Runtime is installed as part of our Outlook install and update&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.3&#039;&#039;&#039; - 19 July 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix for Email Templates screen error&lt;br /&gt;
** Fix for search list pagination&lt;br /&gt;
** Fix for logging in without opening taskpane&lt;br /&gt;
** Ability to add in Extra screens - Create new screens in the format&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
EG&lt;br /&gt;
  CompanyOfficeInt1&lt;br /&gt;
  CompanyOfficeInt2&lt;br /&gt;
This allows you to split the screen up into sections so you can show financial data in its own section for example&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5003RC3 to apply these updates&lt;br /&gt;
** Fix for not showing Outlook client download for non-SSL installs&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.1&#039;&#039;&#039; - 9 July 2021 - &lt;br /&gt;
The major change here is the ability to self-host the Accelerator web application. &lt;br /&gt;
&lt;br /&gt;
Keeping the locally hosted app up to date is also be possible from within the CRM Together pages in the admin area. &lt;br /&gt;
&lt;br /&gt;
To get all the changes and fixes below you will need to update the Server side. The Accelerator Web App will be updated online and no action is required. For the outlook client update users will be prompted to download and install the update. &lt;br /&gt;
&lt;br /&gt;
*Outlook Client&lt;br /&gt;
** Version: 2.0.1.3&lt;br /&gt;
** Fix for subject not being picked up if its the last thing edited in an outlook compose window and you click send. &lt;br /&gt;
** Fix for error appearing around email addresses&lt;br /&gt;
** ERROR button appears if there is an issue in the app thats not visable&lt;br /&gt;
** Improved start up time so app should be disabled less by outlook&lt;br /&gt;
** known issue - Prompt and Send - When you edit the subject the edited version is not being used.&lt;br /&gt;
&lt;br /&gt;
*Accelerator Web App&lt;br /&gt;
** App Version: 1.0.0.5&lt;br /&gt;
** Added in &amp;quot;--None--&amp;quot; option on selects&lt;br /&gt;
** Compose window Tag Search fixed&lt;br /&gt;
** Extended Lists no longer showing empty values&lt;br /&gt;
** Multi-Selects fixed&lt;br /&gt;
** Pagination added to all areas&lt;br /&gt;
** Sorting in Lists added in&lt;br /&gt;
** Person lists default to filter out Inactive people&lt;br /&gt;
** List filters added. When viewing a company&#039;s opportunities you can filter and also edit the fields by creating an entity screen in the format ENTITYOfficeIntFilter and adding fields to it. Only SELECT and Text fields are supported now. &lt;br /&gt;
** Customising Top Content in summary screens [https://accelerator.crmtogether.com/index.php?title=Summary_Screens https://accelerator.crmtogether.com/index.php?title=Summary_Screens]&lt;br /&gt;
** Customising Search see [https://accelerator.crmtogether.com/index.php?title=Search https://accelerator.crmtogether.com/index.php?title=Search]&lt;br /&gt;
** Fix: Search and dedupe using apostrope fix&lt;br /&gt;
** Fix: NewEntityDefault was not being used&lt;br /&gt;
** New Theme Added&lt;br /&gt;
** Fix: File email Screen layout change for long TO/CC etc lists&lt;br /&gt;
** Support for http for internal app hosting on http&lt;br /&gt;
** In login screen url is readonly - must be changed in settings&lt;br /&gt;
** Form Validation on other fields - only on text inputs previously&lt;br /&gt;
** Connection Name limited to 20 characters&lt;br /&gt;
** Password Encryption in localstorage&lt;br /&gt;
** Footer Responsiveness&lt;br /&gt;
** Reset button to wipe all connections and reset the app to an initial state&lt;br /&gt;
** Add more than one connection&lt;br /&gt;
** Auto-compelete turned off&lt;br /&gt;
** 365 integration - main explorer window now has a button instead of having to click the vertical elipses. &lt;br /&gt;
&lt;br /&gt;
*Config&lt;br /&gt;
** For Sage CRM external links you can optionally use the web-service SID by creating the following setting in the web.config &amp;quot;securityoff&amp;quot; with exact value &amp;quot;true&amp;quot;. You also need to disable IP Address Checking and Browser security. &lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;securityoff&amp;quot; value=&amp;quot;true&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
** Support for http for internal app hosting on http (THIS REQUIRES A FULL UPGRADE if you have 5.0.0.0 or earlier)&lt;br /&gt;
--When installed the url for the client will be in the form&lt;br /&gt;
&lt;br /&gt;
    http://server/CRM/CustomPages/SageCRMWS/webapp/#/&lt;br /&gt;
&lt;br /&gt;
and to use this you must update the &amp;quot;Client App Url&amp;quot; and replace &amp;quot;https://aclive1.crmtogether.com/#/&amp;quot; with your path (based on the above)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;4.7.5.5&#039;&#039;&#039; - RC16 10 May 2021 - &lt;br /&gt;
** New outlook client using chromium browser - requires Edge runtime be installed and may require a system reboot&lt;br /&gt;
** Client apps downloaded from update.crmtogether.com&lt;br /&gt;
** Auto updates now in outlook and mail merge clients&lt;br /&gt;
** Mail Merge client install no longer requires admin privileges to install&lt;br /&gt;
** Main Web App updates&lt;br /&gt;
* 1. Email Templates -preview and context&lt;br /&gt;
* 2. Shared documents - preview&lt;br /&gt;
* 3. Person icon changed&lt;br /&gt;
* 4. Theme picker tightened up&lt;br /&gt;
* 5. Language picker&lt;br /&gt;
* 6. Pagination on search lists&lt;br /&gt;
* 7. New Task screen - context added in&lt;br /&gt;
* 8. Version number added in&lt;br /&gt;
&lt;br /&gt;
** 365 API Support - v1&lt;br /&gt;
* 1. Must be installed from our manifest (see update.crmtogether.com)&lt;br /&gt;
* 2. No compose (new email window) support yet - taskpane only&lt;br /&gt;
* 3. Tagging not supported yet&lt;br /&gt;
* 4. History dialog not supported yet&lt;br /&gt;
&lt;br /&gt;
** Issues - &lt;br /&gt;
* 1. Tagging issue fixed&lt;br /&gt;
* 2. Speed - caching added in for some screens&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2818</id>
		<title>New Releases</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=New_Releases&amp;diff=2818"/>
		<updated>2026-02-25T12:39:15Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;25 Feb 2026&lt;br /&gt;
&lt;br /&gt;
Outlook installed add ins updated - Client app Version 2.4.4.0&lt;br /&gt;
-Improved TS support.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
27 November 25 &lt;br /&gt;
&lt;br /&gt;
Version 6 is now available as a full install from the portal. 5.2 is also still available. &lt;br /&gt;
&lt;br /&gt;
Details of the release are available at&lt;br /&gt;
&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=Version_6&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
5 August 2025&lt;br /&gt;
&lt;br /&gt;
* Updated Classic Outlook Add-in installer. Fixed code signing issue and how show Edge version&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
30 June 2025&lt;br /&gt;
&lt;br /&gt;
* Mailmerge client app update. Client app Version 4.7.7.1. Fix for Print document option. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
4 June 2025&lt;br /&gt;
&lt;br /&gt;
Classic Outlook add in update (version is 2.4.2.71)  - does not affect 365 addin users.&lt;br /&gt;
&lt;br /&gt;
AC Pro, Plus and Lite versions&lt;br /&gt;
&lt;br /&gt;
* Fix for Windows/Office update that updated the webview control. Full client install required. Existing clients can update from the settings dialog.&lt;br /&gt;
 &lt;br /&gt;
----&lt;br /&gt;
17 April 2025&lt;br /&gt;
&lt;br /&gt;
API version 5.2.4.7 &lt;br /&gt;
* Ability to script around the workflow screen to set defaults based on users and users team and more. &lt;br /&gt;
See&lt;br /&gt;
https://accelerator.crmtogether.com/index.php?title=New&lt;br /&gt;
* Address SSA support. &lt;br /&gt;
* gadget demo added (POC only)&lt;br /&gt;
* email attachment dates updated to reflect the email date&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
14 April 2025&lt;br /&gt;
&lt;br /&gt;
Updates for 365 versions to use MS-Graph instead of old deprecated API.&lt;br /&gt;
One change here is that users are prompted to give access. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
07 Jan 2025&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.4 (over air update)&lt;br /&gt;
&lt;br /&gt;
* fix for getting person folder in library when none set&lt;br /&gt;
* help text on tagging fixed&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12 Dec 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.3 (over air update)&lt;br /&gt;
&lt;br /&gt;
* number and decimal fix for currency fields&lt;br /&gt;
* bookmarks pagination fix&lt;br /&gt;
* file email-comm note stripping out html&lt;br /&gt;
* user activity report added (see config)&lt;br /&gt;
* workaround for sage filter bug on comms--filter added in to 2024 is the issue =&amp;quot;and ((CmLi_Comm_PersonId is not null) OR (CmLi_IsExternalAttendee = &#039;Y&#039;))&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
18th Sept 2024&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.2&lt;br /&gt;
&lt;br /&gt;
* AC PLUS bug fix only - Fix for send and save/prompt save missing auth code in request&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Sept 2024&lt;br /&gt;
&lt;br /&gt;
Accelerator Pro for Sage CRM is now available on the Microsft App Source Store&lt;br /&gt;
&lt;br /&gt;
https://appsource.microsoft.com/en-us/product/office/WA200007357&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th July 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.41) &lt;br /&gt;
&lt;br /&gt;
* bug fix - When link to outlook was checked the explorer email was picked up instead. But introduced in June release. &lt;br /&gt;
&lt;br /&gt;
* Enhancement - New option in preferences to hide &amp;quot;Send and Save&amp;quot; button&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
4 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.1&lt;br /&gt;
&lt;br /&gt;
* bug fix - MobileX (only) tasks with end date set were not appearing in the task list&lt;br /&gt;
----&lt;br /&gt;
3 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.4.0&lt;br /&gt;
&lt;br /&gt;
* bug fix - bug introduced in (5.2.3.9) that broke opportunity pipeline&lt;br /&gt;
----&lt;br /&gt;
2 July 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.9&lt;br /&gt;
&lt;br /&gt;
* Solutions entity support added&lt;br /&gt;
* (bug) removed debug code which broke lead summary screen after creating from app&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th June 2024&lt;br /&gt;
&lt;br /&gt;
Outlook add in update (version is 2.3.9.33) &lt;br /&gt;
&lt;br /&gt;
* bug fix - sent emails were not getting their CRM Status and other flags set&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
30 May 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.8&lt;br /&gt;
&lt;br /&gt;
* Search screens now allow fields from other entities (using the vsearchlistENTITY views) to be used&lt;br /&gt;
* Option to File email content (HTML) as a file instead of in the comm_email field. Please read the instuctions on this change and before making it consider any impact on reporting etc. (Note Reply and Reply all from within CRM will not include the origional html, Forward will)&lt;br /&gt;
* Extra Config screens to show DB size and information on tables. &lt;br /&gt;
* Parse Email to Text - optionally parse the plain text from the html and store in a column (for searching on for example)&lt;br /&gt;
* (bug) Fix for when territory is set to &amp;quot;Default&amp;quot;. Issue was the users territory was used instead of &amp;quot;defaulting&amp;quot; to the company/person. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
19 Apr 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.3.7&lt;br /&gt;
&lt;br /&gt;
* (bug) Fix for Opportunity/Case Pipeline filters created in metadata (they were just ignored).&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
27 Feb 2024 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.6&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* (bug) We finally realised that the MobileX and Accelerator (AC) dialogs did the dates different and so we have this resolved now. The bug was that in AC the date was updated to show the real month (javascript starts months at index zero) but MobileX left it at the zero index. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7 Feb 2024 Outlook add in V2.3.9.14&lt;br /&gt;
&lt;br /&gt;
* (change) Disabled Autofill in browser control&lt;br /&gt;
* (fix) Meeting Invites emails were not converted to proper email addresses and caused an app issue. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
26th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.4&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Fix for log call bug where the date was set to previous month. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
12th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.3&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The previous days update had an issue with the webapp updates. We rolled back the web apps so but the server updates are available in this release. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
11th Jan 2024  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.2&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* Search Entity Default - You can now set this seperate to the New Entity Default&lt;br /&gt;
* Security update - Extra checks for SQL Injection&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
21st Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.3.0&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
MobileX updates only&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
8th Nov 2023  (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - &#039;&#039;&#039;5.2.2.9&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
* bug fix for web app continuing to try log on when user has to reset their CRM password&lt;br /&gt;
&lt;br /&gt;
* Enhancement to speed up tab list screens. We found that if you have say 4k rows of communications that the CRM api (FindRecord) was very slow and so to improve this we added in some SQL limiter code to only get x amount of records. The trade off is that the record count now comes from a general query where the territory permissions are not applied. So this could result in the record count being higher that the amount of records you can see. we think this trade off is worth it though. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
7th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Bug fix for email attachments being saved to companies with a &amp;quot;+&amp;quot; in their name. These were silently failing.&lt;br /&gt;
&lt;br /&gt;
To apply fix Download the full install (SageCRMAccelerator_Setup5222RC1.exe) from the portal and run this (no need to install the metadata again though). But you will need to then re-apply the over the air updates. This prompt should appear on the CRM Together License information screen in CRM. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
6th Nov 2023 &lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.7 &lt;br /&gt;
&lt;br /&gt;
* fix for FROM address sometimes not showing up and only displaying as &amp;lt;&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Outlook client update 2.3.9.5&lt;br /&gt;
&lt;br /&gt;
* Disabled phone number parsing by default&lt;br /&gt;
* Check for updates now a manual check&lt;br /&gt;
* Set Url clears out localstorage so connection is reset&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
13th Oct 23 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.8&lt;br /&gt;
&lt;br /&gt;
* When creating a company in Accelerator with an ampersand in the name we now remove the ampersand to mimic how CRM behaves. Even though ampersand is allowed as a file name it causes an issue in some CRM instances so we also provided a page untility in the config to update thes. Only use if needed. &lt;br /&gt;
&lt;br /&gt;
* pipeline filters updated to allow for when &amp;quot;status&amp;quot; fields &amp;quot;oppo_status&amp;quot; and &amp;quot;case_status&amp;quot; are not used. &lt;br /&gt;
&lt;br /&gt;
Web App (version will be 1.1.67)&lt;br /&gt;
&lt;br /&gt;
* pasting an email into the lead email field meant that it was not picked up&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
3rd Oct 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.7&lt;br /&gt;
&lt;br /&gt;
Bug fix in 5.2.2.6 (for setting default user currency) introduced a bug where if in your create script you set a default value on a select it was not picking this up if you saved without setting the value manually. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
20th Sept 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.6&lt;br /&gt;
&lt;br /&gt;
Previous bug fixed in 5.2.2.3 re-appeared. Patch re-applied&lt;br /&gt;
* Bug fix for setting default user currency (previously only system value was used as the default on currency fields)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Sept 13th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.5&#039;&#039;&#039; &lt;br /&gt;
API Version - 5.2.2.5&lt;br /&gt;
&lt;br /&gt;
* MobileX updates. See https://mobilex.crmtogether.com/index.php?title=New_Releases&lt;br /&gt;
* Create script was run before some options were set so moved this to fix this&lt;br /&gt;
* lead_secterr was being overwritten even if on screen&lt;br /&gt;
* list word length made longer (5 to 20) to make it easier to see&lt;br /&gt;
* We hide future update messages from non-admin users&lt;br /&gt;
* Option to add in flag field which is set when an entity is created with Accelerator/MobileX&lt;br /&gt;
&lt;br /&gt;
To do this create a field exactly as below&lt;br /&gt;
&lt;br /&gt;
  name = XXXX_ct_appFlagField (XXXX is the entity prefix)&lt;br /&gt;
  Max Length = 20&lt;br /&gt;
  Entry Width = 20&lt;br /&gt;
&lt;br /&gt;
and the system will detect this and set the value to be &amp;quot;Accelerator&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
To create this field for company for example you would name the field&lt;br /&gt;
&lt;br /&gt;
  comp_ct_appFlagField &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
5th Sept 2023 (over air update)&lt;br /&gt;
API Version - 5.2.2.3&lt;br /&gt;
&lt;br /&gt;
* fix for wrong month on log call records (bug introduced in 5.2.1.2 - July 7th 2023)&lt;br /&gt;
&lt;br /&gt;
To fix up older records run the following SQL (adjusting the 130 value as required)&lt;br /&gt;
&lt;br /&gt;
  update Communication&lt;br /&gt;
   set Comm_DateTime=Comm_CreatedDate&lt;br /&gt;
  where comm_action  in (&#039;phonein&#039;,&#039;phoneout&#039;)&lt;br /&gt;
  and Comm_DateTime&amp;gt;getdate()-130&lt;br /&gt;
&lt;br /&gt;
17 Aug 2023&lt;br /&gt;
&lt;br /&gt;
Aug 24th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.2.2&lt;br /&gt;
&lt;br /&gt;
* fix for workflow sql (we were filtering out some)&lt;br /&gt;
* Search box change - Users no longer need to put in a % in front of the text to search&lt;br /&gt;
* fix for new config (communication links were broken)&lt;br /&gt;
* Added in comm_action to default filter when screen CommunicationOfficeIntFilter does not exist&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.2.1&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Available as an over the air update but to get all the updates the full install needs to be run. &lt;br /&gt;
&lt;br /&gt;
For ACPlus and the new config menu to appear you need to run the full installer (including the metadata) and not just the over the air update. &lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus added inc license screen (requires full install and not just over air update)&lt;br /&gt;
* MobileX app store links added to admin area&lt;br /&gt;
* New config screen added to admin area (needs metadata install run (NOT reset option though)&lt;br /&gt;
&lt;br /&gt;
[[File:ac config tab.png]]&lt;br /&gt;
&lt;br /&gt;
1. Click the tab&lt;br /&gt;
2. Configuration Menu&lt;br /&gt;
3. Configureation Area&lt;br /&gt;
&lt;br /&gt;
* My CRM screen updated with MobileX app store links and Accelerator Plus url&lt;br /&gt;
* Fix for caching issue on mutliline text fields in summaries if expanded&lt;br /&gt;
* JSON report api - added in ability to add raw html to details area&lt;br /&gt;
  https://accelerator.crmtogether.com/index.php?title=Report_JSON_API&lt;br /&gt;
* Some translations added (needs metadata install run (NOT reset option though)&lt;br /&gt;
* Sage CRM 2023 ERP sample page style fix&lt;br /&gt;
* Added FIPS support for licenses&lt;br /&gt;
&lt;br /&gt;
July 12th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.3&lt;br /&gt;
* Fix for MobileX Contact Scanner feature&lt;br /&gt;
* Fix for GroupCodes (Sage 300 Integration) field display. &lt;br /&gt;
&lt;br /&gt;
July 7th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.1.2&lt;br /&gt;
* Some CRM instances returned false for permissions on secondary entities so workaround for this applied. &lt;br /&gt;
&lt;br /&gt;
April 7th 2023 (Outlook add on update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;2.3.5.6&#039;&#039;&#039;&lt;br /&gt;
* Improvements for error handing&lt;br /&gt;
* With server version 5.2.1.1 installed phone numbers will also be parsed&lt;br /&gt;
&lt;br /&gt;
April 4th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.1&#039;&#039;&#039; &lt;br /&gt;
* Fix for MobileX mode&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.1.0&#039;&#039;&#039; &lt;br /&gt;
* Fix for when an email has no TO email address&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
March 28th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.8&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Accelerator Web client Version: 1.1.3.18&lt;br /&gt;
&lt;br /&gt;
API Version - 5.2.0.8&lt;br /&gt;
&lt;br /&gt;
* Contains various fixes&lt;br /&gt;
* New Config screens&lt;br /&gt;
To add these in open the menu&lt;br /&gt;
&lt;br /&gt;
  Administration -&amp;gt; Advanced Customization -&amp;gt; System Menus -&amp;gt; acceleratortab&lt;br /&gt;
&lt;br /&gt;
  Caption=Config&lt;br /&gt;
  Action=Custom File&lt;br /&gt;
  Custom File:=SageCRMWS/ac2020/xconfig.asp&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Jan 9th 2023 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.5&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for email distribution lists handling when filing&lt;br /&gt;
*MX fix for scanner bug introduced in 5.2.0.4&lt;br /&gt;
&lt;br /&gt;
Nov 27th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.4&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX appt/tasks updating and extending&lt;br /&gt;
&lt;br /&gt;
Nov 18th 2022 (over air update)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.3&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
*Fix for MX business card scanner - New Company selection bug&lt;br /&gt;
&lt;br /&gt;
Nov 16th 2022&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.2.0.2&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Over air update (update from CRM Together admin area) - Issues fixed&lt;br /&gt;
&lt;br /&gt;
* Bad tags breaking Accelerator and logging user out&lt;br /&gt;
* Email attachments saving issue if company has no library set up&lt;br /&gt;
&lt;br /&gt;
Nov 3rd 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.1&#039;&#039;&#039; &lt;br /&gt;
* Generic addresses (like @gmail, @hotmail etc) now use the persons full name for the company name if they are not found and the new company dialog opens - The generic list can also be configured by adding the option&lt;br /&gt;
&lt;br /&gt;
        &amp;lt;add key=&amp;quot;GenericEmailAddressesList&amp;quot; value=&amp;quot;@gmail.com,@hotmail.com,@yahoo.com,@aol.com&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
* Fix for tag detection in compose mode&lt;br /&gt;
* Improved how task pane reacts to the email being changed&lt;br /&gt;
* Email parsing improved where a persons name is set in the format &amp;quot;lastname, firstname&amp;quot;&lt;br /&gt;
* Fix for over air updates bug in 5.2.0.0 &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Oct 10 2022&lt;br /&gt;
&#039;&#039;&#039;5.2.0.0&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* Defaults in CRM path when using our outlook add in &lt;br /&gt;
* Various translations&lt;br /&gt;
* Support for Sage CRM 2022R2&lt;br /&gt;
* Layout changes removing scroll bars etc&lt;br /&gt;
* Links to addin, and CRM url added into tab in CRM&lt;br /&gt;
* Number field type bug fixed&lt;br /&gt;
* fix - Mail Merge timezone issue&lt;br /&gt;
* Option to disable all matches. Set &amp;quot;disableAllMatches&amp;quot;=&amp;quot;Y&amp;quot; in web.config&lt;br /&gt;
&lt;br /&gt;
* Updated manifest for Office 365 Integration&lt;br /&gt;
                       https://update.crmtogether.com/version1260-manifest.xml&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
March 2022&lt;br /&gt;
&#039;&#039;&#039;5.1.0.0&#039;&#039;&#039; - 23 March 2022&lt;br /&gt;
&lt;br /&gt;
4 July 2022&lt;br /&gt;
Over the air update (5.1.0.6) - fix for &amp;quot;Send and Save&amp;quot; email matching on Lead emails for gmail.com/outlook.com etc addresses&lt;br /&gt;
&lt;br /&gt;
26 May 2022&lt;br /&gt;
Over the air update (5.1.0.4) - fix for email matching on Lead emails.&lt;br /&gt;
&lt;br /&gt;
See&lt;br /&gt;
https://crmtogether.com/accelerator-latest-release-march-2022/&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Webapp     - Version 1.1.0.0&lt;br /&gt;
** Server API - Version 5.1.0.0&lt;br /&gt;
** Outlook    - Version 2.3.0.0&lt;br /&gt;
&lt;br /&gt;
Webapp&lt;br /&gt;
* Numbers show in dot&lt;br /&gt;
* Date fields shown with more info (Day or week, how long ago)&lt;br /&gt;
* Large text fields are not downloaded in full (to speed up app) and have a readmore or load option (for emails)&lt;br /&gt;
* Filters added for company person list and communications&lt;br /&gt;
* Ordering fixes on fields&lt;br /&gt;
* Sales and Cases lists changed and filter added (using the whereclause)&lt;br /&gt;
* Display record count on search icon&lt;br /&gt;
* Show workflow state (section) if there is one&lt;br /&gt;
* Build your own screen using ASP&lt;br /&gt;
* New Task screen updated to allow you assign to multiple people&lt;br /&gt;
* SageChangesNoTLS api replaced with SageChanges so that table scripts are triggered&lt;br /&gt;
&lt;br /&gt;
Server API - Full upgrade &lt;br /&gt;
* Added Custom content support in screens&lt;br /&gt;
* Dates display difference between the value and now&lt;br /&gt;
* Conditional tabs support added&lt;br /&gt;
* Server side validation  &lt;br /&gt;
* New option to have the company email match search use the full email (ideal if lots of customers use gmail for example) add in option to the web.config &amp;lt;add key=&amp;quot;companyfullmatch&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
* Ability to extend the entity options menu added in&lt;br /&gt;
&lt;br /&gt;
Outlook&lt;br /&gt;
* Improved webview handling when edge decides to dispose of the object. &lt;br /&gt;
* Optional install for all users (for terminal services deployments). &lt;br /&gt;
* Improved logging&lt;br /&gt;
&lt;br /&gt;
365 url - http://update.crmtogether.com/version1100-manifest.xml&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
17 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Outlook version updated to 2.0.9.7 - We have NOT flagged an auto update for existing clients. &lt;br /&gt;
This release is to help address the &amp;quot;Private Network Access&amp;quot; CORS issue that came about due to a chromium 98 update. &lt;br /&gt;
&lt;br /&gt;
For more information on this see our blog&lt;br /&gt;
&lt;br /&gt;
  https://crmtogether.com/edge-chromium-update-affects-connections/&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
07 Feb 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.8)&lt;br /&gt;
* Fix for when a non-standard port is used&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
31 Jan 2022&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes (version 5.0.1.6)&lt;br /&gt;
* Fix for when a user does not have a primary team assigned&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
14 Dec 2021&lt;br /&gt;
Mail Merge update (app version 4.7.5.7) to allow install for &amp;quot;All users&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.1.5&#039;&#039;&#039; - 3 Nov 2021&lt;br /&gt;
&lt;br /&gt;
Module Versions&lt;br /&gt;
** Outlook    - Version 2.0.4.1&lt;br /&gt;
** Webapp     - Version 1.0.1.2&lt;br /&gt;
** Server API - Version 5.0.1.5&lt;br /&gt;
&lt;br /&gt;
Over air updates/changes&lt;br /&gt;
* Showing more context content in Dialogs (so you will see a persons company for example)&lt;br /&gt;
* Send only button shows when linked to send set (requires outlook update 2.0.3.9 or later)&lt;br /&gt;
* Required fields flagged with red star&lt;br /&gt;
* External links on communications in lists&lt;br /&gt;
* German translation for Phone in/out updated&lt;br /&gt;
* Active oppos/cases sql change to remove year filter&lt;br /&gt;
&lt;br /&gt;
Full install update also available with fix for locked down systems&lt;br /&gt;
* Only use this if your system is locked down. Open web.config and add in &lt;br /&gt;
  &amp;lt;add key=&amp;quot;lockedsystem&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
6th Oct 2021 - Server and client over the air update only&lt;br /&gt;
There have been a few updates since 4th Oct&lt;br /&gt;
* To install go to Administration -&amp;gt; CRM Together and click the download button&lt;br /&gt;
* Server API version is 5.0.1.0&lt;br /&gt;
** Fixes for dates, datetimes in new entity screens and mutli-select fields&lt;br /&gt;
** Fix for default filters on person oppo and cases not being applied&lt;br /&gt;
* App version is 1.0.1.0&lt;br /&gt;
** Bookmarks sorting issue&lt;br /&gt;
&lt;br /&gt;
27th Sept 2021 - Outlook client update (version 2.0.2.8)&lt;br /&gt;
* changed how we store the url setting as office updates were resetting the settings file. This is now stored in the windows registry.&lt;br /&gt;
* Added longer timeout to edge runtime for slower older machines. &lt;br /&gt;
&lt;br /&gt;
13th August 2021 - live url updates only (local install update to come)&lt;br /&gt;
&lt;br /&gt;
* Web App (version will be 1.0.0.9)&lt;br /&gt;
** Better error handling when SID is invalid&lt;br /&gt;
** FIX - Outlook theme not being retained&lt;br /&gt;
** Showing errors on screen in a custom ERROR modal&lt;br /&gt;
** FIX - Email templates caching context bug fix&lt;br /&gt;
** Improved reporting of CORs Issues with mixed content warning&lt;br /&gt;
** FIX - local cache size limitation added in&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.7)&lt;br /&gt;
** Installer (all new installs) even if run by an administrator will install to the AppData folder&lt;br /&gt;
** Installer Warning to not run install using &amp;quot;Run as administrator&amp;quot;&lt;br /&gt;
** Fix for some mailboxes/stores breaking the add in&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.5&#039;&#039;&#039; - 23 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix - MAC support issue with dialogs&lt;br /&gt;
** Fix - Email Parsing on a tagged email was not working&lt;br /&gt;
** Fix - theme persistance&lt;br /&gt;
** Tabs more compact&lt;br /&gt;
** Screen changing UX improved&lt;br /&gt;
** Dark mode added to app themes&lt;br /&gt;
&lt;br /&gt;
* Outlook update - users will be prompted to update this within Outlook (version will be 2.0.2.2)&lt;br /&gt;
** FIX - Edge runtime issue&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5005 to apply these updates&lt;br /&gt;
** Installer now updates IIS max size - Previously you had to set this manually&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.4&#039;&#039;&#039; - 9 August 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Support for Quotes and Orders summary screens/search added&lt;br /&gt;
** Fix for 365 new add in Support *a number of issues fixed here for windows/MAC clients)&lt;br /&gt;
** Fix for Theme retention issue on dialogs&lt;br /&gt;
** Fix for Email Templates caching context&lt;br /&gt;
** First time running a dialog will now appear to get the user started&lt;br /&gt;
** Fix - Progress tables now getting a record set as per CRM&lt;br /&gt;
** Multi-workflow support added. On New screens if workflow is enabled on the entity there is a &amp;quot;Workflow&amp;quot; section and the end user can pick the workflow to use. This removes the need to configure the web.config file.&lt;br /&gt;
** Errors now no longer kick the user to the login screen. We show a dialog instead. &lt;br /&gt;
** The Edge Runtime is installed as part of our Outlook install and update&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.3&#039;&#039;&#039; - 19 July 2021 &lt;br /&gt;
* Check the Administration-&amp;gt; CRM Together page to apply these updates&lt;br /&gt;
** Fix for Email Templates screen error&lt;br /&gt;
** Fix for search list pagination&lt;br /&gt;
** Fix for logging in without opening taskpane&lt;br /&gt;
** Ability to add in Extra screens - Create new screens in the format&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
  ENTITYOfficeInt1&lt;br /&gt;
EG&lt;br /&gt;
  CompanyOfficeInt1&lt;br /&gt;
  CompanyOfficeInt2&lt;br /&gt;
This allows you to split the screen up into sections so you can show financial data in its own section for example&lt;br /&gt;
&lt;br /&gt;
* Download and install required of SageCRMAccelerator_Setup5003RC3 to apply these updates&lt;br /&gt;
** Fix for not showing Outlook client download for non-SSL installs&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;5.0.0.1&#039;&#039;&#039; - 9 July 2021 - &lt;br /&gt;
The major change here is the ability to self-host the Accelerator web application. &lt;br /&gt;
&lt;br /&gt;
Keeping the locally hosted app up to date is also be possible from within the CRM Together pages in the admin area. &lt;br /&gt;
&lt;br /&gt;
To get all the changes and fixes below you will need to update the Server side. The Accelerator Web App will be updated online and no action is required. For the outlook client update users will be prompted to download and install the update. &lt;br /&gt;
&lt;br /&gt;
*Outlook Client&lt;br /&gt;
** Version: 2.0.1.3&lt;br /&gt;
** Fix for subject not being picked up if its the last thing edited in an outlook compose window and you click send. &lt;br /&gt;
** Fix for error appearing around email addresses&lt;br /&gt;
** ERROR button appears if there is an issue in the app thats not visable&lt;br /&gt;
** Improved start up time so app should be disabled less by outlook&lt;br /&gt;
** known issue - Prompt and Send - When you edit the subject the edited version is not being used.&lt;br /&gt;
&lt;br /&gt;
*Accelerator Web App&lt;br /&gt;
** App Version: 1.0.0.5&lt;br /&gt;
** Added in &amp;quot;--None--&amp;quot; option on selects&lt;br /&gt;
** Compose window Tag Search fixed&lt;br /&gt;
** Extended Lists no longer showing empty values&lt;br /&gt;
** Multi-Selects fixed&lt;br /&gt;
** Pagination added to all areas&lt;br /&gt;
** Sorting in Lists added in&lt;br /&gt;
** Person lists default to filter out Inactive people&lt;br /&gt;
** List filters added. When viewing a company&#039;s opportunities you can filter and also edit the fields by creating an entity screen in the format ENTITYOfficeIntFilter and adding fields to it. Only SELECT and Text fields are supported now. &lt;br /&gt;
** Customising Top Content in summary screens [https://accelerator.crmtogether.com/index.php?title=Summary_Screens https://accelerator.crmtogether.com/index.php?title=Summary_Screens]&lt;br /&gt;
** Customising Search see [https://accelerator.crmtogether.com/index.php?title=Search https://accelerator.crmtogether.com/index.php?title=Search]&lt;br /&gt;
** Fix: Search and dedupe using apostrope fix&lt;br /&gt;
** Fix: NewEntityDefault was not being used&lt;br /&gt;
** New Theme Added&lt;br /&gt;
** Fix: File email Screen layout change for long TO/CC etc lists&lt;br /&gt;
** Support for http for internal app hosting on http&lt;br /&gt;
** In login screen url is readonly - must be changed in settings&lt;br /&gt;
** Form Validation on other fields - only on text inputs previously&lt;br /&gt;
** Connection Name limited to 20 characters&lt;br /&gt;
** Password Encryption in localstorage&lt;br /&gt;
** Footer Responsiveness&lt;br /&gt;
** Reset button to wipe all connections and reset the app to an initial state&lt;br /&gt;
** Add more than one connection&lt;br /&gt;
** Auto-compelete turned off&lt;br /&gt;
** 365 integration - main explorer window now has a button instead of having to click the vertical elipses. &lt;br /&gt;
&lt;br /&gt;
*Config&lt;br /&gt;
** For Sage CRM external links you can optionally use the web-service SID by creating the following setting in the web.config &amp;quot;securityoff&amp;quot; with exact value &amp;quot;true&amp;quot;. You also need to disable IP Address Checking and Browser security. &lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;securityoff&amp;quot; value=&amp;quot;true&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
** Support for http for internal app hosting on http (THIS REQUIRES A FULL UPGRADE if you have 5.0.0.0 or earlier)&lt;br /&gt;
--When installed the url for the client will be in the form&lt;br /&gt;
&lt;br /&gt;
    http://server/CRM/CustomPages/SageCRMWS/webapp/#/&lt;br /&gt;
&lt;br /&gt;
and to use this you must update the &amp;quot;Client App Url&amp;quot; and replace &amp;quot;https://aclive1.crmtogether.com/#/&amp;quot; with your path (based on the above)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;4.7.5.5&#039;&#039;&#039; - RC16 10 May 2021 - &lt;br /&gt;
** New outlook client using chromium browser - requires Edge runtime be installed and may require a system reboot&lt;br /&gt;
** Client apps downloaded from update.crmtogether.com&lt;br /&gt;
** Auto updates now in outlook and mail merge clients&lt;br /&gt;
** Mail Merge client install no longer requires admin privileges to install&lt;br /&gt;
** Main Web App updates&lt;br /&gt;
* 1. Email Templates -preview and context&lt;br /&gt;
* 2. Shared documents - preview&lt;br /&gt;
* 3. Person icon changed&lt;br /&gt;
* 4. Theme picker tightened up&lt;br /&gt;
* 5. Language picker&lt;br /&gt;
* 6. Pagination on search lists&lt;br /&gt;
* 7. New Task screen - context added in&lt;br /&gt;
* 8. Version number added in&lt;br /&gt;
&lt;br /&gt;
** 365 API Support - v1&lt;br /&gt;
* 1. Must be installed from our manifest (see update.crmtogether.com)&lt;br /&gt;
* 2. No compose (new email window) support yet - taskpane only&lt;br /&gt;
* 3. Tagging not supported yet&lt;br /&gt;
* 4. History dialog not supported yet&lt;br /&gt;
&lt;br /&gt;
** Issues - &lt;br /&gt;
* 1. Tagging issue fixed&lt;br /&gt;
* 2. Speed - caching added in for some screens&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Version_6&amp;diff=2817</id>
		<title>Version 6</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Version_6&amp;diff=2817"/>
		<updated>2026-02-24T17:26:47Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;This page contains details of the updates for Version 6 of Accelerator and MobileX&lt;br /&gt;
&lt;br /&gt;
--Initially the update is only available via a full install. An over the air update will come soon.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Home/Dashboard&#039;&#039;&#039;&lt;br /&gt;
* The default tab is now the entity list instead of the activity line graph&lt;br /&gt;
* Calendar and Tasks added in. As part of the moving of Outlook to 365/New Outlook/MAC and standardising the functionality over the different versions of Outlook.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;New search items support&#039;&#039;&#039;&lt;br /&gt;
* Address Search/Summary - search for an address and see entities linked to it&lt;br /&gt;
NOTE: one limitation of address search is custom field support-its not there :(&lt;br /&gt;
* Library/Document Search/Summary&lt;br /&gt;
* Communication Search/Summary/&lt;br /&gt;
&lt;br /&gt;
Note: For existing clients these must be added to the &amp;quot;Search Menu&amp;quot; via the config area. &lt;br /&gt;
We recommend you review SQL indexing also. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;New Menu&#039;&#039;&#039;&lt;br /&gt;
* New Individual support added&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Screens&#039;&#039;&#039;&lt;br /&gt;
* Company images supported. So in Sage CRM if you have a libr_type=&#039;CompanyImage&#039; and a record with this value this image will be used and overlayed on the top area. If there is no image but there is a website the system tries to use the &amp;quot;favicon.ico&amp;quot; from the website.&lt;br /&gt;
* Person images supported. So in Sage CRM if you have a libr_type=&#039;Image&#039; and a record with this value this image will be used and overlayed on the top area. If there is no person image but there is a company one this will be used. &lt;br /&gt;
* Opportuntities and cases will show the company image if there is one. &lt;br /&gt;
* Lead uses Lead_CompanyWebSite url and favicon.ico only&lt;br /&gt;
* Person Summary now has a vCard download button (this is enabled by default in MobileX but not in Accelerator). There are config options to change the default. &lt;br /&gt;
* In File Email dialog &amp;quot;All matches&amp;quot; will also show recently updated oppos/cases etc&lt;br /&gt;
* Meeting Communications now have an optional ICS download button (this is enabled by default in MobileX but not in Accelerator). There are config options to change the default. &lt;br /&gt;
* Email Communications now have a .EML file download button. So you can download the CRM communication as an email file and open and read/respond in your default email client. &lt;br /&gt;
* File Email and Log call screens structure changed&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Smart Tagging&#039;&#039;&#039;&lt;br /&gt;
* This is being introduced to bring a level of tagging to Office 365. This is OFF by default. It can be enabled from the config area. &lt;br /&gt;
* New entities created from an email are linked to the selected email. This is set in a new table &#039;ctEntityLinks&#039; (metadata installer must be run to install this). &lt;br /&gt;
* The system will also try find item the email might be linked to. For example it will use a mix of the email subject and FROM and TO fields to see what entities it is filed against. These matches will be scored based on matching confidence and so could be down the list.&lt;br /&gt;
* Previously filed emails will show a message saying so in the taskpane and file email dialogs. This is the replacement for the custom fields that are available on Classic Outlook. &lt;br /&gt;
&lt;br /&gt;
Note: There is new Config option called &amp;quot;Database - Analyzer&amp;quot; and this looks at the database tables and allows you see indexes but will also suggest indexes to improve performance.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Workflow&#039;&#039;&#039;&lt;br /&gt;
* You can now add in a workflow progress (Tracking) list to entities. &lt;br /&gt;
* You can control workflow items that are seen/hidden. See https://accelerator.crmtogether.com/index.php?title=New&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Page Links&#039;&#039;&#039;&lt;br /&gt;
* External Page Links - These are the links that open in a new tab. You can turn these on/off now from the config area.&lt;br /&gt;
* Inline Page Links - These are the new method which allows you open the link in the existing session (the same tab you are on) and not open multiple tabs. You can turn these on/off from the config area.&lt;br /&gt;
Demo of Inline Page Links: https://vimeo.com/1031571625/67195c28d6?ts=0&amp;amp;share=copy&lt;br /&gt;
&lt;br /&gt;
Note: Inline Page Links must be turned on. External Page Links is the default as this was origionally how links work. Also Javascript files in &amp;quot;custom/js&amp;quot; must be updated. Follow the instructions on the config options for these.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Tabs and Dashboard&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Extra control on what tabs show in AC or MX is now possible. The apps share common metadata but you might still want to have some options only for MobileX and not for Accelerator or the other way around.&lt;br /&gt;
&lt;br /&gt;
* You can have Accelerator only custom pages with the name starting with &amp;quot;aconly_&amp;quot;&lt;br /&gt;
* You can have MobileX only custom pages with the name starting with &amp;quot;mxonly_&amp;quot;&lt;br /&gt;
* You can have Accelerator only lists with the name starting with &amp;quot;listac_&amp;quot;&lt;br /&gt;
* You can have MobileX only custom pages with the name starting with &amp;quot;listmx_&amp;quot;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Settings&#039;&#039;&#039;&lt;br /&gt;
* removed disableAllMatches option as now disabled by default&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;MobileX File Email&#039;&#039;&#039;&lt;br /&gt;
* In MobileX you can now connect your 365/IMAP emails and search and file those from within the app. Note that the 365 link is not available with the on premise url of the MobileX PWA. You must use one of the apps.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Experimental features&#039;&#039;&#039;&lt;br /&gt;
* Mapquest integration - Allows you see a map location of an address&lt;br /&gt;
* ICS file download page (Dashboard) - allows you download an appointment as an ICS file which will open your default calendar&lt;br /&gt;
* MailTo (MX Email Templates) links page&lt;br /&gt;
* User QR Business Card (Dashboard) - Generates a QR code a user can show to someone and pass their information to someone else. Can also be downloaded as a VCF (vCard)&lt;br /&gt;
* Person tab with QR Business Card - Generates a QR code a user can show to someone and pass a persons information to someone else. Can also be downloaded as a VCF (vCard)&lt;br /&gt;
* User Activity Report (Dashboard) - Users activity for today...communications logged and type&lt;br /&gt;
* Recording. Record a voice note and upload against a communication &lt;br /&gt;
* QR code scanner (Dashboard) - will scan and parse vcard QR Codes and any it does not recognise it will output the text.&lt;br /&gt;
&lt;br /&gt;
Sample vCard - should prompt to create a lead or company &lt;br /&gt;
&lt;br /&gt;
[[File:sample_vcard_contact_qr.png]]&lt;br /&gt;
&lt;br /&gt;
Sample event - should show the raw text&lt;br /&gt;
&lt;br /&gt;
[[File:sample_ics_event_qr.png]]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Web Apps&#039;&#039;&#039;&lt;br /&gt;
* This is a migration to the client software stack and should result in improved performance for end users&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2816</id>
		<title>Query Sage CRM Data</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2816"/>
		<updated>2026-02-24T12:04:24Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Example walk through&lt;br /&gt;
&lt;br /&gt;
A. Add SageCRM as a server&lt;br /&gt;
&lt;br /&gt;
For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Syntax:&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
  &lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com/crm&amp;quot; &amp;quot;admin&amp;quot; &amp;quot;********&amp;quot;&lt;br /&gt;
&lt;br /&gt;
This sets up Sage CRM as a connection in the App&lt;br /&gt;
&lt;br /&gt;
B.&lt;br /&gt;
&lt;br /&gt;
List the tables(collections) in the system&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;dbtables&lt;br /&gt;
  &lt;br /&gt;
C.&lt;br /&gt;
&lt;br /&gt;
See the columns in a table (collection)&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company&lt;br /&gt;
&lt;br /&gt;
You can then view details on a field by passing in the field name also&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company Comp_type&lt;br /&gt;
  &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Filter strings and comparison commands&lt;br /&gt;
&lt;br /&gt;
 eq - =&lt;br /&gt;
 ne - !=/&amp;lt;&amp;gt;&lt;br /&gt;
 ge - &amp;gt; or &amp;gt;=&lt;br /&gt;
 le - &amp;lt; or &amp;lt;=&lt;br /&gt;
 like - a string contains a value &lt;br /&gt;
 Strings only&lt;br /&gt;
 &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot;&lt;br /&gt;
 &lt;br /&gt;
Dates&lt;br /&gt;
&lt;br /&gt;
Date values must be in ISO format &lt;br /&gt;
&lt;br /&gt;
  where=Note_UpdatedDate le ${to}&lt;br /&gt;
&lt;br /&gt;
  where=Note_UpdatedDate le &#039;2023-02-08T11:04:02.321Z&#039;&lt;br /&gt;
  &lt;br /&gt;
Example ISO format&lt;br /&gt;
&lt;br /&gt;
  2026-02-08T11:04:02.321Z&lt;br /&gt;
  &lt;br /&gt;
using the Javascript engine you can get this as follows:&lt;br /&gt;
&lt;br /&gt;
 var date = new Date();&lt;br /&gt;
 date.setDate(date.getDate() - 1); //yesterday&lt;br /&gt;
 var from = date.toISOString();&lt;br /&gt;
 &lt;br /&gt;
Id fields expect the &amp;quot;Id&amp;quot; value of the lookup table if used in a comparison&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  Comp_CompanyId eq 1222&lt;br /&gt;
&lt;br /&gt;
So if you have only the string (EG Qualification) you need to get the Id value. You can use &amp;quot;querydb&amp;quot; or a method designed for this called &amp;quot;getID&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG in jint&lt;br /&gt;
&lt;br /&gt;
  var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
ref: https://accelerator.crmtogether.com/index.php?title=DI_Jint&lt;br /&gt;
&lt;br /&gt;
Query some data&lt;br /&gt;
&lt;br /&gt;
  querydb &amp;quot;&amp;lt;ENTITY&amp;gt;&amp;quot; &amp;quot;&amp;lt;FILTER&amp;gt;&amp;quot; &amp;quot;&amp;lt;COMMALISTOFFIELDS&amp;gt;&amp;quot; &amp;quot;&amp;lt;ORDERBY&amp;gt;&amp;quot; &amp;lt;ENTER&amp;gt;&lt;br /&gt;
  &lt;br /&gt;
Example&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;querydb &amp;quot;Company&amp;quot; &amp;quot;Comp_Name like &#039;Union Computer&#039;&amp;quot; &amp;quot;Comp_CompanyId, Comp_Name&amp;quot; &amp;quot;Comp_Name DESC&amp;quot;&lt;br /&gt;
&lt;br /&gt;
[[File:sage crm rest etl query.png]]&lt;br /&gt;
  &lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
Codes and Lookups&lt;br /&gt;
&lt;br /&gt;
In Sage CRM some fields are lookups/selects and they use codes and translations.&lt;br /&gt;
&lt;br /&gt;
To do this you use&lt;br /&gt;
&lt;br /&gt;
  var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2815</id>
		<title>Query Sage CRM Data</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2815"/>
		<updated>2026-02-24T12:02:26Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Example walk through&lt;br /&gt;
&lt;br /&gt;
A. Add SageCRM as a server&lt;br /&gt;
&lt;br /&gt;
For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Syntax:&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
  &lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com/crm&amp;quot; &amp;quot;admin&amp;quot; &amp;quot;********&amp;quot;&lt;br /&gt;
&lt;br /&gt;
This sets up Sage CRM as a connection in the App&lt;br /&gt;
&lt;br /&gt;
B.&lt;br /&gt;
&lt;br /&gt;
List the tables(collections) in the system&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;dbtables&lt;br /&gt;
  &lt;br /&gt;
C.&lt;br /&gt;
&lt;br /&gt;
See the columns in a table (collection)&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company&lt;br /&gt;
&lt;br /&gt;
You can then view details on a field by passing in the field name also&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company Comp_type&lt;br /&gt;
  &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Filter strings and comparison commands&lt;br /&gt;
&lt;br /&gt;
 eq - =&lt;br /&gt;
 ne - !=/&amp;lt;&amp;gt;&lt;br /&gt;
 ge - &amp;gt; or &amp;gt;=&lt;br /&gt;
 le - &amp;lt; or &amp;lt;=&lt;br /&gt;
 like - a string contains a value &lt;br /&gt;
 Strings only&lt;br /&gt;
 &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot;&lt;br /&gt;
 &lt;br /&gt;
Dates&lt;br /&gt;
&lt;br /&gt;
Date values must be in ISO format &lt;br /&gt;
&lt;br /&gt;
  where=Note_UpdatedDate le ${to}&lt;br /&gt;
&lt;br /&gt;
  where=Note_UpdatedDate le &#039;2023-02-08T11:04:02.321Z&#039;&lt;br /&gt;
  &lt;br /&gt;
Example ISO format&lt;br /&gt;
&lt;br /&gt;
  2026-02-08T11:04:02.321Z&lt;br /&gt;
  &lt;br /&gt;
using the Javascript engine you can get this as follows:&lt;br /&gt;
&lt;br /&gt;
 var date = new Date();&lt;br /&gt;
 date.setDate(date.getDate() - 1); //yesterday&lt;br /&gt;
 var from = date.toISOString();&lt;br /&gt;
 &lt;br /&gt;
Id fields expect the &amp;quot;Id&amp;quot; value of the lookup table if used in a comparison&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  Comp_CompanyId eq 1222&lt;br /&gt;
&lt;br /&gt;
So if you have only the string (EG Qualification) you need to get the Id value. You can use &amp;quot;querydb&amp;quot; or a method designed for this called &amp;quot;getID&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG in jint&lt;br /&gt;
&lt;br /&gt;
  var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
ref: https://accelerator.crmtogether.com/index.php?title=DI_Jint&lt;br /&gt;
&lt;br /&gt;
Query some data&lt;br /&gt;
&lt;br /&gt;
  querydb &amp;quot;&amp;lt;ENTITY&amp;gt;&amp;quot; &amp;quot;&amp;lt;FILTER&amp;gt;&amp;quot; &amp;quot;&amp;lt;COMMALISTOFFIELDS&amp;gt;&amp;quot; &amp;quot;&amp;lt;ORDERBY&amp;gt;&amp;quot; &amp;lt;ENTER&amp;gt;&lt;br /&gt;
  &lt;br /&gt;
Example&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;querydb &amp;quot;Company&amp;quot; &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot; &amp;quot;Comp_CompanyId, Comp_Name&amp;quot; &amp;quot;Comp_Name DESC&amp;quot;&lt;br /&gt;
&lt;br /&gt;
[[File:sage crm rest etl query.png]]&lt;br /&gt;
  &lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
Codes and Lookups&lt;br /&gt;
&lt;br /&gt;
In Sage CRM some fields are lookups/selects and they use codes and translations.&lt;br /&gt;
&lt;br /&gt;
To do this you use&lt;br /&gt;
&lt;br /&gt;
  var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=File:Sage_crm_rest_etl_query.png&amp;diff=2814</id>
		<title>File:Sage crm rest etl query.png</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=File:Sage_crm_rest_etl_query.png&amp;diff=2814"/>
		<updated>2026-02-22T17:54:20Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2813</id>
		<title>Query Sage CRM Data</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2813"/>
		<updated>2026-02-22T17:54:00Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Example walk through&lt;br /&gt;
&lt;br /&gt;
A. Add SageCRM as a server&lt;br /&gt;
&lt;br /&gt;
For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Syntax:&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
  &lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com/crm&amp;quot; &amp;quot;admin&amp;quot; &amp;quot;********&amp;quot;&lt;br /&gt;
&lt;br /&gt;
This sets up Sage CRM as a connection in the App&lt;br /&gt;
&lt;br /&gt;
B.&lt;br /&gt;
&lt;br /&gt;
List the tables(collections) in the system&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;dbtables&lt;br /&gt;
  &lt;br /&gt;
C.&lt;br /&gt;
&lt;br /&gt;
See the columns in a table (collection)&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company&lt;br /&gt;
&lt;br /&gt;
You can then view details on a field by passing in the field name also&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company Comp_type&lt;br /&gt;
  &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Filter strings and comparison commands&lt;br /&gt;
&lt;br /&gt;
 eq - =&lt;br /&gt;
 ne - !=/&amp;lt;&amp;gt;&lt;br /&gt;
 ge - &amp;gt; or &amp;gt;=&lt;br /&gt;
 le - &amp;lt; or &amp;lt;=&lt;br /&gt;
 like - a string contains a value &lt;br /&gt;
 Strings only&lt;br /&gt;
 &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot;&lt;br /&gt;
 &lt;br /&gt;
Dates&lt;br /&gt;
&lt;br /&gt;
Date values must be in ISO format &lt;br /&gt;
&lt;br /&gt;
  filter=StartDate ge ${from} and StartDate le ${to}&lt;br /&gt;
  &lt;br /&gt;
Example ISO format&lt;br /&gt;
&lt;br /&gt;
  2026-02-08T11:04:02.321Z&lt;br /&gt;
  &lt;br /&gt;
using the Javascript engine you can get this as follows:&lt;br /&gt;
&lt;br /&gt;
 var date = new Date();&lt;br /&gt;
 date.setDate(date.getDate() - 1); //yesterday&lt;br /&gt;
 var from = date.toISOString();&lt;br /&gt;
 &lt;br /&gt;
Id fields expect the &amp;quot;Id&amp;quot; value of the lookup table if used in a comparison&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  Comp_CompanyId eq 1222&lt;br /&gt;
&lt;br /&gt;
So if you have only the string (EG Qualification) you need to get the Id value. You can use &amp;quot;querydb&amp;quot; or a method designed for this called &amp;quot;getID&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG in jint&lt;br /&gt;
&lt;br /&gt;
  var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
ref: https://accelerator.crmtogether.com/index.php?title=DI_Jint&lt;br /&gt;
&lt;br /&gt;
Query some data&lt;br /&gt;
&lt;br /&gt;
  querydb &amp;quot;&amp;lt;ENTITY&amp;gt;&amp;quot; &amp;quot;&amp;lt;FILTER&amp;gt;&amp;quot; &amp;quot;&amp;lt;COMMALISTOFFIELDS&amp;gt;&amp;quot; &amp;quot;&amp;lt;ORDERBY&amp;gt;&amp;quot; &amp;lt;ENTER&amp;gt;&lt;br /&gt;
  &lt;br /&gt;
Example&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;querydb &amp;quot;Company&amp;quot; &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot; &amp;quot;Comp_CompanyId, Comp_Name&amp;quot; &amp;quot;Comp_Name DESC&amp;quot;&lt;br /&gt;
&lt;br /&gt;
[[File:sage crm rest etl query.png]]&lt;br /&gt;
  &lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
Codes and Lookups&lt;br /&gt;
&lt;br /&gt;
In Sage CRM some fields are lookups/selects and they use codes and translations.&lt;br /&gt;
&lt;br /&gt;
To do this you use&lt;br /&gt;
&lt;br /&gt;
  var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2812</id>
		<title>Query Sage CRM Data</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2812"/>
		<updated>2026-02-22T17:51:09Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Example walk through&lt;br /&gt;
&lt;br /&gt;
A. Add SageCRM as a server&lt;br /&gt;
&lt;br /&gt;
For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Syntax:&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
  &lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com/crm&amp;quot; &amp;quot;admin&amp;quot; &amp;quot;********&amp;quot;&lt;br /&gt;
&lt;br /&gt;
This sets up Sage CRM as a connection in the App&lt;br /&gt;
&lt;br /&gt;
B.&lt;br /&gt;
&lt;br /&gt;
List the tables(collections) in the system&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;dbtables&lt;br /&gt;
  &lt;br /&gt;
C.&lt;br /&gt;
&lt;br /&gt;
See the columns in a table (collection)&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company&lt;br /&gt;
&lt;br /&gt;
You can then view details on a field by passing in the field name also&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company Comp_type&lt;br /&gt;
  &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Filter strings and comparison commands&lt;br /&gt;
&lt;br /&gt;
 eq - =&lt;br /&gt;
 ne - !=/&amp;lt;&amp;gt;&lt;br /&gt;
 ge - &amp;gt; or &amp;gt;=&lt;br /&gt;
 le - &amp;lt; or &amp;lt;=&lt;br /&gt;
 like - a string contains a value &lt;br /&gt;
 Strings only&lt;br /&gt;
 &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot;&lt;br /&gt;
 &lt;br /&gt;
Dates&lt;br /&gt;
&lt;br /&gt;
Date values must be in ISO format &lt;br /&gt;
&lt;br /&gt;
  filter=StartDate ge ${from} and StartDate le ${to}&lt;br /&gt;
  &lt;br /&gt;
Example ISO format&lt;br /&gt;
&lt;br /&gt;
  2026-02-08T11:04:02.321Z&lt;br /&gt;
  &lt;br /&gt;
using the Javascript engine you can get this as follows:&lt;br /&gt;
&lt;br /&gt;
 var date = new Date();&lt;br /&gt;
 date.setDate(date.getDate() - 1); //yesterday&lt;br /&gt;
 var from = date.toISOString();&lt;br /&gt;
 &lt;br /&gt;
Id fields expect the &amp;quot;Id&amp;quot; value of the lookup table if used in a comparison&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  Comp_CompanyId eq 1222&lt;br /&gt;
&lt;br /&gt;
So if you have only the string (EG Qualification) you need to get the Id value. You can use &amp;quot;querydb&amp;quot; or a method designed for this called &amp;quot;getID&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG in jint&lt;br /&gt;
&lt;br /&gt;
  var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
ref: https://accelerator.crmtogether.com/index.php?title=DI_Jint&lt;br /&gt;
&lt;br /&gt;
Query some data&lt;br /&gt;
&lt;br /&gt;
  querydb &amp;quot;&amp;lt;ENTITY&amp;gt;&amp;quot; &amp;quot;&amp;lt;FILTER&amp;gt;&amp;quot; &amp;quot;&amp;lt;COMMALISTOFFIELDS&amp;gt;&amp;quot; &amp;quot;&amp;lt;ORDERBY&amp;gt;&amp;quot; &amp;lt;ENTER&amp;gt;&lt;br /&gt;
  &lt;br /&gt;
Example&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;querydb &amp;quot;Company&amp;quot; &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot; &amp;quot;Comp_CompanyId, Comp_Name&amp;quot; &amp;quot;Comp_Name DESC&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
Codes and Lookups&lt;br /&gt;
&lt;br /&gt;
In Sage CRM some fields are lookups/selects and they use codes and translations.&lt;br /&gt;
&lt;br /&gt;
To do this you use&lt;br /&gt;
&lt;br /&gt;
  var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2811</id>
		<title>Query Sage CRM Data</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2811"/>
		<updated>2026-02-22T17:32:02Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Example walk through&lt;br /&gt;
&lt;br /&gt;
A. Add SageCRM as a server&lt;br /&gt;
&lt;br /&gt;
For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Syntax:&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
  &lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com/crm&amp;quot; &amp;quot;admin&amp;quot; &amp;quot;********&amp;quot;&lt;br /&gt;
&lt;br /&gt;
This sets up Sage CRM as a connection in the App&lt;br /&gt;
&lt;br /&gt;
B.&lt;br /&gt;
&lt;br /&gt;
List the tables(collections) in the system&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;dbtables&lt;br /&gt;
  &lt;br /&gt;
C.&lt;br /&gt;
&lt;br /&gt;
See the columns in a table (collection)&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company&lt;br /&gt;
  &lt;br /&gt;
Filter strings and comparison commands&lt;br /&gt;
&lt;br /&gt;
 eq - =&lt;br /&gt;
 ne - !=/&amp;lt;&amp;gt;&lt;br /&gt;
 ge - &amp;gt; or &amp;gt;=&lt;br /&gt;
 le - &amp;lt; or &amp;lt;=&lt;br /&gt;
 like - a string contains a value &lt;br /&gt;
 Strings only&lt;br /&gt;
 &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot;&lt;br /&gt;
 &lt;br /&gt;
Dates&lt;br /&gt;
&lt;br /&gt;
Date values must be in ISO format &lt;br /&gt;
&lt;br /&gt;
  filter=StartDate ge ${from} and StartDate le ${to}&lt;br /&gt;
  &lt;br /&gt;
Example ISO format&lt;br /&gt;
&lt;br /&gt;
  2026-02-08T11:04:02.321Z&lt;br /&gt;
  &lt;br /&gt;
using the Javascript engine you can get this as follows:&lt;br /&gt;
&lt;br /&gt;
 var date = new Date();&lt;br /&gt;
 date.setDate(date.getDate() - 1); //yesterday&lt;br /&gt;
 var from = date.toISOString();&lt;br /&gt;
 &lt;br /&gt;
Id fields expect the &amp;quot;Id&amp;quot; value of the lookup table if used in a comparison&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  Comp_CompanyId eq 1222&lt;br /&gt;
&lt;br /&gt;
So if you have only the string (EG Qualification) you need to get the Id value. You can use &amp;quot;querydb&amp;quot; or a method designed for this called &amp;quot;getID&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG in jint&lt;br /&gt;
&lt;br /&gt;
  var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
ref: https://accelerator.crmtogether.com/index.php?title=DI_Jint&lt;br /&gt;
&lt;br /&gt;
Query some data&lt;br /&gt;
&lt;br /&gt;
  querydb &amp;quot;&amp;lt;ENTITY&amp;gt;&amp;quot; &amp;quot;&amp;lt;FILTER&amp;gt;&amp;quot; &amp;quot;&amp;lt;COMMALISTOFFIELDS&amp;gt;&amp;quot; &amp;quot;&amp;lt;ORDERBY&amp;gt;&amp;quot; &amp;lt;ENTER&amp;gt;&lt;br /&gt;
  &lt;br /&gt;
Example&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;querydb &amp;quot;Company&amp;quot; &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot; &amp;quot;Comp_CompanyId, Comp_Name&amp;quot; &amp;quot;Comp_Name DESC&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
Codes and Lookups&lt;br /&gt;
&lt;br /&gt;
In Sage CRM some fields are lookups/selects and they use codes and translations.&lt;br /&gt;
&lt;br /&gt;
To do this you use&lt;br /&gt;
&lt;br /&gt;
  var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2810</id>
		<title>Query Sage CRM Data</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2810"/>
		<updated>2026-02-14T23:30:19Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Example walk through&lt;br /&gt;
&lt;br /&gt;
A. Add SageCRM as a server&lt;br /&gt;
&lt;br /&gt;
For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Syntax:&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
  &lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com&amp;quot; &amp;quot;admin&amp;quot; &amp;quot;********&amp;quot;&lt;br /&gt;
&lt;br /&gt;
This sets up Sage CRM as a connection in the App&lt;br /&gt;
&lt;br /&gt;
B.&lt;br /&gt;
&lt;br /&gt;
List the tables(collections) in the system&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;dbtables&lt;br /&gt;
  &lt;br /&gt;
C.&lt;br /&gt;
&lt;br /&gt;
See the columns in a table (collection)&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company&lt;br /&gt;
  &lt;br /&gt;
Filter strings and comparison commands&lt;br /&gt;
&lt;br /&gt;
 eq - =&lt;br /&gt;
 ne - !=/&amp;lt;&amp;gt;&lt;br /&gt;
 ge - &amp;gt; or &amp;gt;=&lt;br /&gt;
 le - &amp;lt; or &amp;lt;=&lt;br /&gt;
 like - a string contains a value &lt;br /&gt;
 Strings only&lt;br /&gt;
 &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot;&lt;br /&gt;
 &lt;br /&gt;
Dates&lt;br /&gt;
&lt;br /&gt;
Date values must be in ISO format &lt;br /&gt;
&lt;br /&gt;
  filter=StartDate ge ${from} and StartDate le ${to}&lt;br /&gt;
  &lt;br /&gt;
Example ISO format&lt;br /&gt;
&lt;br /&gt;
  2026-02-08T11:04:02.321Z&lt;br /&gt;
  &lt;br /&gt;
using the Javascript engine you can get this as follows:&lt;br /&gt;
&lt;br /&gt;
 var date = new Date();&lt;br /&gt;
 date.setDate(date.getDate() - 1); //yesterday&lt;br /&gt;
 var from = date.toISOString();&lt;br /&gt;
 &lt;br /&gt;
Id fields expect the &amp;quot;Id&amp;quot; value of the lookup table if used in a comparison&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  Comp_CompanyId eq 1222&lt;br /&gt;
&lt;br /&gt;
So if you have only the string (EG Qualification) you need to get the Id value. You can use &amp;quot;querydb&amp;quot; or a method designed for this called &amp;quot;getID&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG in jint&lt;br /&gt;
&lt;br /&gt;
  var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
ref: https://accelerator.crmtogether.com/index.php?title=DI_Jint&lt;br /&gt;
&lt;br /&gt;
Query some data&lt;br /&gt;
&lt;br /&gt;
  querydb &amp;quot;&amp;lt;ENTITY&amp;gt;&amp;quot; &amp;quot;&amp;lt;FILTER&amp;gt;&amp;quot; &amp;quot;&amp;lt;COMMALISTOFFIELDS&amp;gt;&amp;quot; &amp;quot;&amp;lt;ORDERBY&amp;gt;&amp;quot; &amp;lt;ENTER&amp;gt;&lt;br /&gt;
  &lt;br /&gt;
Example&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;querydb &amp;quot;Company&amp;quot; &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot; &amp;quot;Comp_CompanyId, Comp_Name&amp;quot; &amp;quot;Comp_Name DESC&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
Codes and Lookups&lt;br /&gt;
&lt;br /&gt;
In Sage CRM some fields are lookups/selects and they use codes and translations.&lt;br /&gt;
&lt;br /&gt;
To do this you use&lt;br /&gt;
&lt;br /&gt;
  var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2809</id>
		<title>Query Sage CRM Data</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Query_Sage_CRM_Data&amp;diff=2809"/>
		<updated>2026-02-14T22:49:45Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: Created page with &amp;quot;Example walk through  A. Add SageCRM as a server  For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;  Syntax:    &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;    EG      &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com&amp;quot; &amp;quot;Supervisor&amp;quot; &amp;quot;********&amp;quot;  This sets up Sage CRM as a connection in the App  B.  List the tables(collections) in the system    &amp;gt;dbtables    C.  See the columns in a table (collection)    &amp;gt;describe Company    Filte...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Example walk through&lt;br /&gt;
&lt;br /&gt;
A. Add SageCRM as a server&lt;br /&gt;
&lt;br /&gt;
For SageCRM: eg.addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Syntax:&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;lt;ALIAS&amp;gt; &amp;quot;&amp;lt;URL&amp;gt;&amp;quot; &amp;quot;&amp;lt;USERNAME&amp;gt;&amp;quot; &amp;quot;&amp;lt;PASSWORD&amp;gt;&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
EG&lt;br /&gt;
  &lt;br /&gt;
  &amp;gt;addserver sagecrm &amp;quot;crm&amp;quot; &amp;quot;https://crm.yourserver.com&amp;quot; &amp;quot;Supervisor&amp;quot; &amp;quot;********&amp;quot;&lt;br /&gt;
&lt;br /&gt;
This sets up Sage CRM as a connection in the App&lt;br /&gt;
&lt;br /&gt;
B.&lt;br /&gt;
&lt;br /&gt;
List the tables(collections) in the system&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;dbtables&lt;br /&gt;
  &lt;br /&gt;
C.&lt;br /&gt;
&lt;br /&gt;
See the columns in a table (collection)&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;describe Company&lt;br /&gt;
  &lt;br /&gt;
Filter strings and comparison commands&lt;br /&gt;
&lt;br /&gt;
 eq - =&lt;br /&gt;
 ne - !=/&amp;lt;&amp;gt;&lt;br /&gt;
 ge - &amp;gt; or &amp;gt;=&lt;br /&gt;
 le - &amp;lt; or &amp;lt;=&lt;br /&gt;
 like - a string contains a value &lt;br /&gt;
 Strings only&lt;br /&gt;
 &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot;&lt;br /&gt;
 &lt;br /&gt;
Dates&lt;br /&gt;
&lt;br /&gt;
Date values must be in ISO format &lt;br /&gt;
&lt;br /&gt;
  filter=StartDate ge ${from} and StartDate le ${to}&lt;br /&gt;
  &lt;br /&gt;
Example ISO format&lt;br /&gt;
&lt;br /&gt;
  2026-02-08T11:04:02.321Z&lt;br /&gt;
  &lt;br /&gt;
using the Javascript engine you can get this as follows:&lt;br /&gt;
&lt;br /&gt;
 var date = new Date();&lt;br /&gt;
 date.setDate(date.getDate() - 1); //yesterday&lt;br /&gt;
 var from = date.toISOString();&lt;br /&gt;
 &lt;br /&gt;
Id fields expect the &amp;quot;Id&amp;quot; value of the lookup table if used in a comparison&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  Comp_CompanyId eq 1222&lt;br /&gt;
&lt;br /&gt;
So if you have only the string (EG Qualification) you need to get the Id value. You can use &amp;quot;querydb&amp;quot; or a method designed for this called &amp;quot;getID&amp;quot;&lt;br /&gt;
&lt;br /&gt;
EG in jint&lt;br /&gt;
&lt;br /&gt;
  var _compId = di.getID(&#039;Company&#039;, &#039;Union Computer&#039;);&lt;br /&gt;
 &lt;br /&gt;
ref: https://accelerator.crmtogether.com/index.php?title=DI_Jint&lt;br /&gt;
&lt;br /&gt;
Query some data&lt;br /&gt;
&lt;br /&gt;
  querydb &amp;quot;&amp;lt;ENTITY&amp;gt;&amp;quot; &amp;quot;&amp;lt;FILTER&amp;gt;&amp;quot; &amp;quot;&amp;lt;COMMALISTOFFIELDS&amp;gt;&amp;quot; &amp;quot;&amp;lt;ORDERBY&amp;gt;&amp;quot; &amp;lt;ENTER&amp;gt;&lt;br /&gt;
  &lt;br /&gt;
Example&lt;br /&gt;
&lt;br /&gt;
  &amp;gt;querydb &amp;quot;Company&amp;quot; &amp;quot;Comp_Name like &#039;%Worldwide%&#039;&amp;quot; &amp;quot;Comp_CompanyId, Comp_Name&amp;quot; &amp;quot;Comp_Name DESC&amp;quot;&lt;br /&gt;
  &lt;br /&gt;
---&lt;br /&gt;
&lt;br /&gt;
Codes and Lookups&lt;br /&gt;
&lt;br /&gt;
In Sage CRM some fields are lookups/selects and they use codes and translations.&lt;br /&gt;
&lt;br /&gt;
To do this you use&lt;br /&gt;
&lt;br /&gt;
  var val=di.getlookupcode(&amp;quot;Company&amp;quot;, &amp;quot;Comp_Sector&amp;quot;,&amp;quot;Construction&amp;quot;)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=DI_Overview&amp;diff=2808</id>
		<title>DI Overview</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=DI_Overview&amp;diff=2808"/>
		<updated>2026-02-14T22:47:56Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: Created page with &amp;quot;Data Islands and Sage CRM allows you to quickly and easily build robust custom Integrations. You can:  * Export Sage CRM data for use in a datawarehouse/mart and feed other systems from Sage CRM  * Import data into Sage CRM from ERP or any data located anywhere.   ----  There are 2 modes you can use for Data Islands.  1. Command line  2. JINT (Javascript)  For more complex data flows you would use JINT.&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Data Islands and Sage CRM allows you to quickly and easily build robust custom Integrations.&lt;br /&gt;
You can:&lt;br /&gt;
&lt;br /&gt;
* Export Sage CRM data for use in a datawarehouse/mart and feed other systems from Sage CRM &lt;br /&gt;
* Import data into Sage CRM from ERP or any data located anywhere. &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
There are 2 modes you can use for Data Islands.&lt;br /&gt;
&lt;br /&gt;
1. Command line&lt;br /&gt;
&lt;br /&gt;
2. JINT (Javascript)&lt;br /&gt;
&lt;br /&gt;
For more complex data flows you would use JINT.&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=MediaWiki:Sidebar&amp;diff=2807</id>
		<title>MediaWiki:Sidebar</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=MediaWiki:Sidebar&amp;diff=2807"/>
		<updated>2026-02-14T22:45:32Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;* SEARCH&lt;br /&gt;
&lt;br /&gt;
* Accelerator Pro for Sage CRM&lt;br /&gt;
** Start Here|Start Here&lt;br /&gt;
** Install and Requirements|Install and Requirements&lt;br /&gt;
** Upgrading|Upgrading&lt;br /&gt;
** Install Outlook Client|Install Outlook Client&lt;br /&gt;
** Install Outlook365 Client|Install Outlook365 Client&lt;br /&gt;
** Install GMail Client|Install Gmail Client&lt;br /&gt;
** Outlook Client Settings|Outlook Client Settings&lt;br /&gt;
** Connections|Connections&lt;br /&gt;
** Non-SSL Sites|Non-SSL Sites&lt;br /&gt;
&lt;br /&gt;
* Explorer&lt;br /&gt;
** Home Screen|Home Screen&lt;br /&gt;
** Search|Search&lt;br /&gt;
** New|New&lt;br /&gt;
** Summary Screens|Summary Screens&lt;br /&gt;
** Entity Options|Entity Options&lt;br /&gt;
** Tabs and Lists|Tabs and Lists&lt;br /&gt;
** File Email|File Email&lt;br /&gt;
** Email Matching|Email Matching&lt;br /&gt;
** Tagging|Tagging&lt;br /&gt;
** 365 Explorer|365 Explorer&lt;br /&gt;
** 365 Explorer iPad Android|365 Explorer iPad Android&lt;br /&gt;
&lt;br /&gt;
* Compose Mode&lt;br /&gt;
** Address Book|Address Book&lt;br /&gt;
** CRM Documents|CRM Documents&lt;br /&gt;
** E-Mail Templates|E-Mail Templates&lt;br /&gt;
** Attach Files|Attach Files&lt;br /&gt;
** Sending and CRM|Sending and CRM&lt;br /&gt;
** Appointments|Appointments&lt;br /&gt;
** 365 Compose|365 Compose&lt;br /&gt;
** 365 Compose iPad Android|365 Compose iPad Android&lt;br /&gt;
&lt;br /&gt;
* Admin Guide &lt;br /&gt;
** New Releases|New Releases&lt;br /&gt;
** Updating License|Updating License&lt;br /&gt;
** Accelerator Pro User Management|User Management&lt;br /&gt;
** Troubleshoot|Troubleshoot&lt;br /&gt;
** O365 Troubleshoot|O365 Troubleshoot&lt;br /&gt;
** User Checklist|User Checklist&lt;br /&gt;
** IIS Detailed Errors|IIS Detailed Errors&lt;br /&gt;
** Report JSON API|Report JSON API&lt;br /&gt;
** Configure|Configure&lt;br /&gt;
** Customisation Guide|Customisation Guide&lt;br /&gt;
** Version 6|Version 6&lt;br /&gt;
&lt;br /&gt;
* Browser buttons&lt;br /&gt;
** Email Button|Email Button&lt;br /&gt;
** Custom Mail Merge Install|Custom Mail Merge Install&lt;br /&gt;
** Custom Mail Merge App|Custom Mail Merge App&lt;br /&gt;
&lt;br /&gt;
* Accelerator Plus for Sage CRM&lt;br /&gt;
** AC Plus Overview|AC Plus Overview&lt;br /&gt;
** AC Plus Admin|AC Plus Admin&lt;br /&gt;
** AC Plus Client Install|AC Plus Client Install&lt;br /&gt;
** AC Plus Guide|AC Plus Guide&lt;br /&gt;
&lt;br /&gt;
* Accelerator Lite for Sage CRM&lt;br /&gt;
** AC Lite Guide|AC Lite Guide&lt;br /&gt;
** AC Lite User Checklist|AC Lite User Checklist&lt;br /&gt;
** Install ACLite on Microsoft365|Install ACLite on Microsoft365&lt;br /&gt;
&lt;br /&gt;
* Data Islands&lt;br /&gt;
** DI Overview |DI Overview&lt;br /&gt;
** Query Sage CRM Data|Query Sage CRM Data&lt;br /&gt;
** DI Jint|DI Jint&lt;br /&gt;
** Import into Sage CRM|Import into Sage CRM&lt;br /&gt;
** Batching Updates|Batching Updates&lt;br /&gt;
&lt;br /&gt;
* Learn how to&lt;br /&gt;
** Log an issue|Log an issue&lt;br /&gt;
** View CRM&#039;s logs|View CRM&#039;s logs&lt;br /&gt;
** View the Outlooks Logs|View the Outlooks Logs&lt;br /&gt;
** Advanced Debug|Advanced Debug&lt;br /&gt;
** Browser Support|Browser Support&lt;br /&gt;
&lt;br /&gt;
* Accelerator (Classic UI)&lt;br /&gt;
** Help Archive|Help Archive&lt;br /&gt;
&lt;br /&gt;
* TOOLBOX&lt;br /&gt;
* LANGUAGES&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=File:New_mail_mrege_buttons.png&amp;diff=2806</id>
		<title>File:New mail mrege buttons.png</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=File:New_mail_mrege_buttons.png&amp;diff=2806"/>
		<updated>2026-01-22T10:32:29Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Custom_Mail_Merge_App&amp;diff=2805</id>
		<title>Custom Mail Merge App</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Custom_Mail_Merge_App&amp;diff=2805"/>
		<updated>2026-01-22T10:32:19Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Since 5.2 the buttons now appear on the top right.&lt;br /&gt;
If you see the 5.1 button replace the ct_init.js file&lt;br /&gt;
&lt;br /&gt;
[[File:new mail mrege buttons.png]]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Upgrading to 5.1?&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The files for the previous version must be manually deleted. These files are installed in the &amp;quot;...\WWWRoot\js\custom&amp;quot; folder&lt;br /&gt;
here are 2 files &lt;br /&gt;
  ct_browserx.css &lt;br /&gt;
  ct_browserx.js&lt;br /&gt;
Delete these files and restart IIS or recycle the CRM app pool. &lt;br /&gt;
&lt;br /&gt;
The new file is called ct_init.js&lt;br /&gt;
&lt;br /&gt;
A single button now appears and you click this to see the options.&lt;br /&gt;
&lt;br /&gt;
[[File:crmtogetherbutton2022.png]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Client Requirements: Word 2016 or greater&lt;br /&gt;
&lt;br /&gt;
Note: It&#039;s not possible to do automation with the Click-To-Run Office editions. It&#039;s due to the virtualization process used.&lt;br /&gt;
ref: https://stackoverflow.com/questions/3372394/is-it-possible-to-automate-a-click-to-run-application&lt;br /&gt;
&lt;br /&gt;
** Dec 2018 -  One click buttons can now be created&lt;br /&gt;
** July 2018 - Microsoft Excel Mail Merge Released - Details below&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Install the client&lt;br /&gt;
&lt;br /&gt;
* The client install requires that the user has admin access. This is needed as we register a URI (custommailmerge) that opens the windows app. &lt;br /&gt;
&lt;br /&gt;
Download the app&lt;br /&gt;
&lt;br /&gt;
[[File:custommailmerge download.png]]&lt;br /&gt;
&lt;br /&gt;
If you do not have permissions and try install you will see an error like this&lt;br /&gt;
&lt;br /&gt;
[[File:custommailmerge install error.png]]&lt;br /&gt;
&lt;br /&gt;
If you see this cancel out of the install and open the folder for the installer and right click on the exe and select &amp;quot;Run as Administrator&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Then select &amp;quot;No&amp;quot; from the prompt&lt;br /&gt;
&lt;br /&gt;
[[File:custommailmerge no.png]]&lt;br /&gt;
&lt;br /&gt;
Complete the install&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
2021 Auto updates&lt;br /&gt;
From version 5004 on updates to the client app will happen just like on your phone apps.&lt;br /&gt;
&lt;br /&gt;
When a user opens the app they will see an &amp;quot;Update Available&amp;quot; message. &lt;br /&gt;
&lt;br /&gt;
[[File:Mailmergeupdateavaila1.png]]&lt;br /&gt;
&lt;br /&gt;
Click on the text to open the download dialog&lt;br /&gt;
&lt;br /&gt;
[[File:Mailmergeupdateavaila2.png]]&lt;br /&gt;
&lt;br /&gt;
Click download and Install and follow on screen instructions to update your client.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
The mail merge application is available for download from the Accelerator page on My CRM.&lt;br /&gt;
&lt;br /&gt;
This application only runs on windows and requires Microsoft word to be installed on the client. &lt;br /&gt;
&lt;br /&gt;
It registers a URI (custommailmerge:)&lt;br /&gt;
&lt;br /&gt;
This can be used from the BrowserX app or by coding its use into CRM (using client-side script or ASP code)&lt;br /&gt;
&lt;br /&gt;
The Parameter is the full CRM URL&lt;br /&gt;
  &lt;br /&gt;
  EG&lt;br /&gt;
  http://serverOrIP/CRM/eware.dll/Do?SID=9425127913187&amp;amp;Act=200&amp;amp;Mode=1&amp;amp;CLk=T&amp;amp;Key0=1&amp;amp;Key1=56&amp;amp;Key2=70&amp;amp;T=Company&lt;br /&gt;
&lt;br /&gt;
  Example of a full link&lt;br /&gt;
  custommailmerge:http://serverOrIP/CRM/eware.dll/Do?SID=9425127913187&amp;amp;Act=200&amp;amp;Mode=1&amp;amp;CLk=T&amp;amp;Key0=1&amp;amp;Key1=56&amp;amp;Key2=70&amp;amp;T=Company&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
One click buttons (available from Dec 2018 release 4.7.2.1)&lt;br /&gt;
&lt;br /&gt;
To add a one click button you need to select the method and also get the document ID (Library id and not the name)&lt;br /&gt;
&lt;br /&gt;
Methods&lt;br /&gt;
&lt;br /&gt;
  opt_MailMerge&lt;br /&gt;
  opt_EmailAtt&lt;br /&gt;
  opt_MailMergeCsv (excel)&lt;br /&gt;
  opt_DownloadData&lt;br /&gt;
  opt_EmailDocument&lt;br /&gt;
  opt_PrintDocument&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
opt_MailMerge = Mail Merge&lt;br /&gt;
opt_EmailAtt = Email with attachment&lt;br /&gt;
opt_MailMergeCsv (excel Merge)&lt;br /&gt;
opt_DownloadData = Download the data&lt;br /&gt;
opt_EmailDocument = Email with document embedded&lt;br /&gt;
opt_PrintDocument = Print the document&lt;br /&gt;
&lt;br /&gt;
Here we have an example of a button for a custom entity being added&lt;br /&gt;
&lt;br /&gt;
   Container.AddButton(CRM.Button(&amp;quot;Email Merge Doc&amp;quot;,&amp;quot;edit.gif&amp;quot;,&amp;quot;custommailmerge:http://crm.server.com/crm/CustomPages/Policy/PolicySummary.asp?mpol_PolicyID=&amp;quot;+UseId+&amp;quot;&amp;amp;SID=&amp;quot;+_sid+&amp;quot;&amp;amp;F=&amp;amp;J=Policy/PolicySummary.asp&amp;amp;Key0=58&amp;amp;ctfunc=opt_EmailAtt&amp;amp;ctdoc=10167&amp;quot;, &amp;quot;Policy&amp;quot;, &amp;quot;EDIT&amp;quot;));&lt;br /&gt;
&lt;br /&gt;
You can see the &lt;br /&gt;
  &amp;amp;ctfunc=opt_EmailAtt&amp;amp;ctdoc=10167&lt;br /&gt;
&lt;br /&gt;
ctdoc=10167 has the document id&lt;br /&gt;
&lt;br /&gt;
With the &amp;quot;Email with attachment&amp;quot; option you can specify a view that has the following fields aliased&lt;br /&gt;
&lt;br /&gt;
    customFileName&lt;br /&gt;
    customEmailTemplate&lt;br /&gt;
    customEmailTo&lt;br /&gt;
    customEmailCC&lt;br /&gt;
    customEmailBCC&lt;br /&gt;
&lt;br /&gt;
*New Nov 2020&lt;br /&gt;
    prependCustomFileName&lt;br /&gt;
    appendCustomFileName&lt;br /&gt;
These allow you to keep the file name but add something specific to them&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
  CREATE VIEW vCTProjectMailMerge&lt;br /&gt;
  AS&lt;br /&gt;
  select &#039;Project_&#039;+Convert(nvarchar,ctpr_CTProjectID) as &#039;customFileName&#039;,&lt;br /&gt;
  &#039;Project Template&#039; as customEmailTemplate,&lt;br /&gt;
  &#039;to@test.com&#039; as &#039;customEmailTo&#039;, &#039;cc@test.com&#039; as &#039;customEmailCC&#039;, &#039;bcc@test.com&#039; as &#039;customEmailBCC&#039;,&lt;br /&gt;
  CTProject.*, vcommunication.Comm_Description, vcommunication.Comm_Note&lt;br /&gt;
  from CTProject&lt;br /&gt;
  left join vcommunication on ctpr_CTProjectID =Comm_CTProjectId&lt;br /&gt;
&lt;br /&gt;
and these allow you to name the file your own custom name, use a CRM email template and also specify the recipient fields. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
This application is the replacement for how you mail merge from the IE toolbar.&lt;br /&gt;
&lt;br /&gt;
One difference is that you can also edit/merge an existing document and re-upload this (as a new record) into CRM.&lt;br /&gt;
&lt;br /&gt;
Mail Merge Application incorporates several other features from the IE toolbar, such as:&lt;br /&gt;
&lt;br /&gt;
*&amp;quot;Email Document&amp;quot; - Immediately process without the option to edit opening an email and embedding the document&lt;br /&gt;
*&amp;quot;Email Mail Merge Attachment&amp;quot; - Completes the mail merge and opens an email attaching a PDF of the merged document&lt;br /&gt;
*&amp;quot;Print Document&amp;quot; - Immediately print without the option to edit.&lt;br /&gt;
*&amp;quot;Download Merge Data&amp;quot; - Allows you to save the data from a view to use when building a new Mail Merge document&lt;br /&gt;
&lt;br /&gt;
[[File:Mailmergenewui4.png]]&lt;br /&gt;
&lt;br /&gt;
Demo video at&lt;br /&gt;
&lt;br /&gt;
https://vimeo.com/201688906&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
Released 31 January 2017 as part of 4.5.3&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
To add in a Mail Merge button on a custom entity you just add in something like the following to the summary page:&lt;br /&gt;
&lt;br /&gt;
	   var xurl = &amp;quot;custommailmerge:http://144.76.43.47&amp;quot; + CRM.url(&amp;quot;CTProjects/CTProjectsSummary.asp?J=CTProjects/CTProjectsFind.asp&amp;amp;E=CTProjects&amp;quot;);	       &lt;br /&gt;
	   Container.AddButton(CRM.Button(&amp;quot;Mail Merge&amp;quot;,&amp;quot;edit.gif&amp;quot;,xurl, &amp;quot;CTProjects&amp;quot;, &amp;quot;EDIT&amp;quot;));&lt;br /&gt;
&lt;br /&gt;
see&lt;br /&gt;
  [hhttps://vimeo.com/209222681 https://vimeo.com/209222681]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Microsoft Excel Mail Merge&lt;br /&gt;
&lt;br /&gt;
So new to Accelerator for Sage CRM(Release 4.7.1.1c 24 July 2017) is the ability to use Microsoft Excel files as templates and merge CRM data to them&lt;br /&gt;
&lt;br /&gt;
In the past Accelerator for Sage CRM has had client-side mail merge to Microsoft Word. Excel itself doesn’t have a mail merge function but the developer working on this was clever enough to use the #prefix_fieldname# (EG #oppo_description#, #comp_name#) to allow you create Excel files as templates and put these tags in which are then replaced with the actual data.&lt;br /&gt;
&lt;br /&gt;
As with the Word merge you can specify any view in the CRM database to be used with a given template so this makes it really flexible.&lt;br /&gt;
&lt;br /&gt;
I should also mention that with the mail merge app you can see existing documents (maybe previously merged and saved to Sage CRM) and get a copy of those and create a new version. So you don’t have to finish a document in one go and can use CRM to store versions of this document.&lt;br /&gt;
&lt;br /&gt;
[https://vimeo.com/281795982 Excel Mail Merge Demo Video]&lt;br /&gt;
&lt;br /&gt;
To merge to line items you create a line item row and then insert a row above and in the first cell enter&lt;br /&gt;
&lt;br /&gt;
  TableStart&lt;br /&gt;
&lt;br /&gt;
This line below is used as a template and replicated for each item*.&lt;br /&gt;
&lt;br /&gt;
*the view used against the document must return a line for each item &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Version 5.0 and earlier&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The code for the buttons is in a file called ct_browserx.js&lt;br /&gt;
&lt;br /&gt;
located on the CRM server at&lt;br /&gt;
&lt;br /&gt;
   C:\Program Files (x86)\Sage\CRM\CRM\WWWRoot\js\custom&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;To uninstall the app delete this file.&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Mail Merge on Quotes/Orders&lt;br /&gt;
&lt;br /&gt;
The views used for the quote and order items are&lt;br /&gt;
&lt;br /&gt;
  vLineItemsQuote&lt;br /&gt;
  vLineItemsOrder&lt;br /&gt;
&lt;br /&gt;
The item table should only have a header and a line that starts with either of the mail merge tags&lt;br /&gt;
&lt;br /&gt;
  &amp;lt;&amp;lt;TableStart:QuoteItems&amp;gt;&amp;gt; or &amp;lt;&amp;lt;TableStart:OrderItems&amp;gt;&amp;gt;&lt;br /&gt;
&lt;br /&gt;
DO not create a 3rd line for the totals as this will break the merge. Instead create a separate tab.&lt;br /&gt;
&lt;br /&gt;
Also see &lt;br /&gt;
https://public.3.basecamp.com/p/DxDbEJVKJgiegUGBtxzX9vvi&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
How to iterate through the data rows (where you might be merging to something like a quote)&lt;br /&gt;
&lt;br /&gt;
In the data that is downloaded there is a column called &lt;br /&gt;
&lt;br /&gt;
  CRMLASTROW&lt;br /&gt;
&lt;br /&gt;
The last row has a value of 1&lt;br /&gt;
&lt;br /&gt;
So within word you can use the rule&lt;br /&gt;
&lt;br /&gt;
  Next Record If&lt;br /&gt;
&lt;br /&gt;
[[File:next_record_if.png]]&lt;br /&gt;
&lt;br /&gt;
[[File:next_record_if2.png]]&lt;br /&gt;
&lt;br /&gt;
The reason you would need to do this is so you do not go past the last record and you can then display your totals for example.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Notes Form/Dialog&lt;br /&gt;
&lt;br /&gt;
[[File:notesform.png]]&lt;br /&gt;
&lt;br /&gt;
The defaults for this screen are set via the server web.config file&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;comm_action&amp;quot; value=&amp;quot;LetterOut&amp;quot;/&amp;gt;&lt;br /&gt;
    &amp;lt;add key=&amp;quot;comm_status&amp;quot; value=&amp;quot;Complete&amp;quot;/&amp;gt;&lt;br /&gt;
    &amp;lt;add key=&amp;quot;comm_priority&amp;quot; value=&amp;quot;Normal&amp;quot;/&amp;gt;  &lt;br /&gt;
&lt;br /&gt;
and also via the specific template setting for&lt;br /&gt;
&lt;br /&gt;
    libr_category and libr_type&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Reply/Reply All/Forward with Outlook from within CRM&lt;br /&gt;
&lt;br /&gt;
[[File:emailbuttons.jpg]]&lt;br /&gt;
&lt;br /&gt;
This functionality requires the view &amp;quot;vCommunicationLibrary&amp;quot; which is in the metadata install. You can manually create this as follows:&lt;br /&gt;
&lt;br /&gt;
  CREATE VIEW [dbo].[vCommunicationLibrary]&lt;br /&gt;
  AS &lt;br /&gt;
  SELECT * &lt;br /&gt;
  FROM COMMUNICATION INNER JOIN Library ON libr_communicationid = Comm_CommunicationId WHERE comm_deleted IS &lt;br /&gt;
  NULL and libr_deleted IS NULL&lt;br /&gt;
  GO&lt;br /&gt;
&lt;br /&gt;
and to copy the file&lt;br /&gt;
   &lt;br /&gt;
   &amp;quot;WWWRoot\CustomPages\SageCRMWS\js\plugins\ct_sendWithOutlook.js&amp;quot;&lt;br /&gt;
&lt;br /&gt;
to &lt;br /&gt;
&lt;br /&gt;
  &amp;quot;WWWRoot\js\custom&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Restarting IIS or recycling the CRM app pool is required for this to be picked up&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Quotes items not merging - toggle codes&lt;br /&gt;
&lt;br /&gt;
This can be due to how the codes display&lt;br /&gt;
&lt;br /&gt;
For example if they look like this&lt;br /&gt;
&lt;br /&gt;
   «quit_status»&lt;br /&gt;
&lt;br /&gt;
then check the box in the &amp;quot;Options&amp;quot; area in Word&lt;br /&gt;
&lt;br /&gt;
[[File:word toggle codes.png]]&lt;br /&gt;
&lt;br /&gt;
and close Word and try again&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
From April 2023 release of the client the mail merge log fies will be&lt;br /&gt;
&lt;br /&gt;
   C:\Users\USERNAME\AppData\Roaming\CRM Together\CustomMailMerge\logs&lt;br /&gt;
&lt;br /&gt;
where USERNAME is the name of the windows user&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
From April 2023 release&lt;br /&gt;
&lt;br /&gt;
Open &lt;br /&gt;
&lt;br /&gt;
  files://&lt;br /&gt;
&lt;br /&gt;
links. &lt;br /&gt;
&lt;br /&gt;
If you have a &amp;quot;file://&amp;quot; link in your system you may notice that this only works with IE (which is retired). So as a work-around for this we added in the ability to cope with&lt;br /&gt;
&lt;br /&gt;
  files://&lt;br /&gt;
&lt;br /&gt;
(note the &amp;quot;s&amp;quot; as &amp;quot;file:&amp;quot; is reserved)&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Install_Outlook365_Client&amp;diff=2804</id>
		<title>Install Outlook365 Client</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Install_Outlook365_Client&amp;diff=2804"/>
		<updated>2026-01-14T20:52:15Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;17 Sept 2024&lt;br /&gt;
&lt;br /&gt;
Accelerator Pro for Sage CRM is now available on the Microsft App Source Store&lt;br /&gt;
&lt;br /&gt;
Click [https://appsource.microsoft.com/en-us/product/office/WA200007357?tab=Overview?src=onlinehelp&amp;amp;mktcmpid=acpro here] to open or add via Outlook. &lt;br /&gt;
&lt;br /&gt;
[[Image:badge-ms-appstore.png|link=https://appsource.microsoft.com/en-us/product/office/WA200007357]]&lt;br /&gt;
&lt;br /&gt;
Please note that Microsoft say that &amp;quot;Users might need to relaunch the relevant Office application to see view the add-in icon on the ribbon. Add-ins can take up to 72 hours to appear on the ribbon.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
ref: &lt;br /&gt;
https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-deployment-of-add-ins?view=o365-worldwide&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
** CORS configuration **&lt;br /&gt;
&lt;br /&gt;
Your administrator should have configured CORS access on your CRM server as per the CORS section [https://accelerator.crmtogether.com/index.php?title=Connections here]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
** Admin Consent Flow Setup **&lt;br /&gt;
&lt;br /&gt;
Note: As of April 2025 we were required to use the MSGraph API. Users will therefore be prompted to allow access to their emails. In some cases administrator consent is required. &lt;br /&gt;
&lt;br /&gt;
[[File:Admin Consent Flow Setup.png]]&lt;br /&gt;
&lt;br /&gt;
To do this administrators should open the url  [https://login.microsoftonline.com/common/adminconsent?client_id=28f7c67e-6631-4b43-9755-a34ec1ba8c7e&amp;amp;redirect_uri=https://appacpro.crmtogether.com here] and provide consent here for the users to install the add-in.  &lt;br /&gt;
&lt;br /&gt;
What is this? &lt;br /&gt;
&lt;br /&gt;
This is a block configured within Outlook/Outlook 365 and an Admin for Outlook/Office365 needs to resolve this.&lt;br /&gt;
&lt;br /&gt;
  &amp;lt;nowiki&amp;gt;https://docs.azure.cn/en-us/entra/identity/enterprise-apps/admin-consent-workflow-overview&amp;lt;/nowiki&amp;gt;&lt;br /&gt;
&lt;br /&gt;
To allow users to control what can/cannot be installed:&lt;br /&gt;
&lt;br /&gt;
    Sign into your Office365 administrator account.&lt;br /&gt;
&lt;br /&gt;
    Click Settings -&amp;gt; Org Settings.&lt;br /&gt;
&lt;br /&gt;
    In the User consent to apps section, ensure the checkbox is ticked.&lt;br /&gt;
&lt;br /&gt;
    Click &amp;quot;Save Changes&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
This will prompt users and confirm that they want to grant access to the permissions across all Microsoft Add-Ins. If that level of access is not desired, a workflow can be setup to allow administrators to approve requests using the “admin consent workflow”. For information on configuring that workflow, please see Microsoft&#039;s help page: &lt;br /&gt;
[https://learn.microsoft.com/en-us/azure/active-directory/manage-apps/configure-admin-consent-workflow Configure the admin consent workflow]&lt;br /&gt;
&lt;br /&gt;
Further information on managing consent within Outlook is available via Microsoft here: &lt;br /&gt;
[https://learn.microsoft.com/en-us/azure/active-directory/manage-apps/manage-consent-requests Manage consent to applications and evaluate consent requests]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Differences with our Outlook Classic add-in and the Office 365 one&lt;br /&gt;
&lt;br /&gt;
Features not supported&lt;br /&gt;
&lt;br /&gt;
-Explorer (Options menu)&lt;br /&gt;
&lt;br /&gt;
* Add Tag&lt;br /&gt;
* Reply and Tag&lt;br /&gt;
* New Email&lt;br /&gt;
* New Appointment&lt;br /&gt;
&lt;br /&gt;
-Compose (email)&lt;br /&gt;
&lt;br /&gt;
* &amp;quot;send and save&amp;quot; and &amp;quot;Prompt and Send&amp;quot; buttons are NOT available. This is due to API restrictions. However we have a &amp;quot;Save&amp;quot; button that allows you save the email in compose mode before you send it. &lt;br /&gt;
&lt;br /&gt;
* Open Task Pane will not match on the email in TO&lt;br /&gt;
&lt;br /&gt;
Also Note that Outlook on Mobile/Smart phones is not supported&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Enable&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
[[File:o365 enable it.png]]&lt;br /&gt;
&lt;br /&gt;
To keep the task pane open Pin the task pane (otherwise when you change email it will close)&lt;br /&gt;
&lt;br /&gt;
[[File:O365 ac pin it.png]]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Ideal Configuration&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
We recommend editing your Outlook settings so the Accelerator button is visible in the toolbar. &lt;br /&gt;
&lt;br /&gt;
1. Select an email and click the three dots &amp;quot;...&amp;quot;&lt;br /&gt;
&lt;br /&gt;
[[File:o365 emaildotclick.png]]&lt;br /&gt;
&lt;br /&gt;
2. Choose Customize actions&lt;br /&gt;
&lt;br /&gt;
3. Check the Accelerator Pro in the screen&lt;br /&gt;
&lt;br /&gt;
[[File:o365 check acpro.png]]&lt;br /&gt;
&lt;br /&gt;
4. Click Save&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Removing add-ins&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
You can log into outlook on the web and then in the same browser open https://aka.ms/olksideload find the add-in in the Custom add-ins section of the dialog box that lists your installed add-ins. Choose the ellipsis (...) for the add-in and then choose Remove to remove that specific add-in.&lt;br /&gt;
&lt;br /&gt;
And from there remove the add in. Sometimes though in your Outlook Classic client things get stuck and so you may need to manually clear the cache. Follow the steps below (at your own risk):&lt;br /&gt;
&lt;br /&gt;
1. Close Outlook.&lt;br /&gt;
&lt;br /&gt;
2. Open the Run command by pressing the Windows key + R.&lt;br /&gt;
&lt;br /&gt;
3. Type %localappdata%\Microsoft\Outlook\ and press Enter.&lt;br /&gt;
&lt;br /&gt;
4. Delete all the files and folders in the folder that opens.&lt;br /&gt;
&lt;br /&gt;
5. Restart Outlook and check if the new version of the add-in is removed.&lt;br /&gt;
&lt;br /&gt;
--Historical Method--&lt;br /&gt;
&lt;br /&gt;
The Office 365 manifest install uses the URL &lt;br /&gt;
&lt;br /&gt;
AC Pro Version 5.2&lt;br /&gt;
  [https://update.crmtogether.com/version1260-manifest.xml Office365 Manifest AC 5.2]&lt;br /&gt;
&lt;br /&gt;
* Note: AC Plus users should use the manifest url on page https://accelerator.crmtogether.com/index.php?title=AC_Plus_Client_Install&lt;br /&gt;
&lt;br /&gt;
** Note (9 Nov 23) Microsoft have removed the option to add from a url and so you have to save the manifest and add as a file. In 2024 we will have the app on the app store removing the need for all this.&lt;br /&gt;
&lt;br /&gt;
ref: https://support.microsoft.com/en-us/office/using-add-ins-in-outlook-on-the-web-8f2ce816-5df4-44a5-958c-f7f9d6dabdce&lt;br /&gt;
&lt;br /&gt;
See also&lt;br /&gt;
    https://devblogs.microsoft.com/microsoft365dev/updates-to-how-to-install-and-use-add-ins-and-apps-in-outlook-for-windows-and-outlook-on-the-web/?ocid=microsoft365dev_eml_tnp_autoid65_title&lt;br /&gt;
&lt;br /&gt;
to load in the application. This can be installed per-user or via the admin area and users are given access as required. &lt;br /&gt;
This is done via the 365 interface. &lt;br /&gt;
&lt;br /&gt;
So log into Outlook on the web. &lt;br /&gt;
&lt;br /&gt;
Open https://aka.ms/olksideload and you will be able to add this &#039;Office365 Manifest AC&#039; you downloaded in from the &amp;quot;My add ins&amp;quot; page./Custom add ins, Add File. &lt;br /&gt;
&lt;br /&gt;
Check out Microsofts latest documentation to see how to do this.&lt;br /&gt;
&lt;br /&gt;
Watch [https://vimeo.com/547526467 here]&lt;br /&gt;
&lt;br /&gt;
to see how a single user can do this on a mail box.&lt;br /&gt;
&lt;br /&gt;
----&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=Install_and_Requirements&amp;diff=2803</id>
		<title>Install and Requirements</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=Install_and_Requirements&amp;diff=2803"/>
		<updated>2026-01-08T15:39:28Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Requirements&lt;br /&gt;
&lt;br /&gt;
* Sage CRM Requirements&lt;br /&gt;
Sage CRM versions 2021, 2022, 2023,2024 and 2025 supported.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Client Requirements:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Office 365 Outlook Classic Client, New Outlook, Outlook for the web (OWA), or Outlook for MAC (OMAC).&lt;br /&gt;
&lt;br /&gt;
•	Net 4.7.2 (or later) should be installed. &lt;br /&gt;
&lt;br /&gt;
•   ASP.Net has to be installed (via server manager)&lt;br /&gt;
&lt;br /&gt;
•	SSL (https) is required for OWA and OMAC and New Outlook&lt;br /&gt;
&lt;br /&gt;
NOTE: For OWA and OMAC support you must install the Office 365 version. Your CRM URLS should always map to a public IP with SSL (https) even if the user is on the local network.&lt;br /&gt;
&lt;br /&gt;
x86 OS for Outlook Client - (Note: ARM processors are not supported for our Outlook Classic Client here).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
** CORS configuration for 365 users (New Outlook/Outlook on Web/Mac) **&lt;br /&gt;
&lt;br /&gt;
Your administrator should have configured CORS access on your CRM server as per the CORS section [https://accelerator.crmtogether.com/index.php?title=Connections here]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Server Requirements:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
You should follow Sage&#039;s own requirements on server and DB minimum requirements.&lt;br /&gt;
&lt;br /&gt;
CRM must be running on MSSQL. From Sage CRM 2022 R2 - Azure SQL is also supported.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;If the site is running IIS Autologon, services for this install must be purchased. &#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Your CRM server needs to be able to access for license updates and for over the air updates  &lt;br /&gt;
* https://crm.crmtogether.com&lt;br /&gt;
* https://update.crmtogether.com&lt;br /&gt;
&lt;br /&gt;
Other domains used by Accelerator and MobileX client apps that need to be accessible are&lt;br /&gt;
* https://cdn.jsdelivr.net&lt;br /&gt;
* https://ajax.aspnetcdn.com&lt;br /&gt;
* https://fonts.googleapis.com&lt;br /&gt;
* https://appsforoffice.microsoft.com (when running the Office 365 version)&lt;br /&gt;
&lt;br /&gt;
MS SQL Express - If you running on this you need to be aware of the 10GB dbsize limit this imposes. This if important in terms of the configuration of how the emails are stored. As images in emails are encoded to BASE64 strings this can fill up an SQL Express database very quickly so it is important that the configuration is set to save the emails in the CRM library (so you need sufficient space there also). &lt;br /&gt;
&lt;br /&gt;
If you only want to support TLS 1.2 then you must add (or update if already there) the setting &lt;br /&gt;
        &amp;lt;add key=&amp;quot;onlyUseTLS12&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
to the web.config file&lt;br /&gt;
&lt;br /&gt;
If you are using SSL (https) you &#039;&#039;&#039;must&#039;&#039;&#039; have a valid certificate (certs that require users to install them are not considered valid - typically referred to as self-generated certs)&lt;br /&gt;
&lt;br /&gt;
.Net 4.7.2 or later should be installed (a windows restart will be required when you do this) and configured to .net4.x or later on the CRM app pool&lt;br /&gt;
&lt;br /&gt;
NOTE: The 32-bit version of ASP.Net is required on the CRM server. Classic ASP should also be enabled. &lt;br /&gt;
&lt;br /&gt;
[[File:crmappool4.png]]&lt;br /&gt;
&lt;br /&gt;
See [[Accelerator_User_Managerment]]&lt;br /&gt;
&lt;br /&gt;
To configure Sage CRM native Web Services do the following:&lt;br /&gt;
&lt;br /&gt;
*Select &amp;quot;Administration&amp;quot;&lt;br /&gt;
*Select &amp;quot;System&amp;quot;&lt;br /&gt;
*Select &amp;quot;Web Services&amp;quot;&lt;br /&gt;
*Click &amp;quot;Change&amp;quot; to put the screen in edit mode.&lt;br /&gt;
*Set the screen up as follows:&lt;br /&gt;
&lt;br /&gt;
**Maximum number of records to return:100  (Actually we would recommend this be less than 10 for any install using CRM&#039;s native web-services)&lt;br /&gt;
**Maximum size of request:1000000  &lt;br /&gt;
**Make WSDL Available to all: Yes   &lt;br /&gt;
**Enable web services:Yes   &lt;br /&gt;
**Dropdown fields as strings in WSDL file:Yes   &lt;br /&gt;
**Send and return all dates and times in universal time:No   &lt;br /&gt;
**Accept web request from IP Address:   &lt;br /&gt;
**Force webservice log on:Yes  &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Note that in our install we change the 2 fields from the default:&lt;br /&gt;
&lt;br /&gt;
1. Make WSDL Available to all  =  Yes&lt;br /&gt;
&lt;br /&gt;
2. Force Webservice log on = Yes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
*Click Save to update the system configuration.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
The server side components of the install are completed via the install wizard (run as administrator).&lt;br /&gt;
 &lt;br /&gt;
  &#039;&#039;&#039;Admin access to the CRM server is required&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
All users should be out of CRM before running the install.&lt;br /&gt;
Follow the wizard through and re-start IIS or re-load metadata.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;You require a MS SQL user/password (typically sa) to install the metadata during the install.&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
If you have a license before installing you can enter this when installing.&lt;br /&gt;
&lt;br /&gt;
If you need to manually update your license the following method is available.&lt;br /&gt;
&lt;br /&gt;
New to version 5.1 and later is the ability to apply patches and minor updates from within CRM. Even when doing a new full install you should check for a patch. &lt;br /&gt;
&lt;br /&gt;
[[File:over air update.png]]&lt;br /&gt;
&lt;br /&gt;
Note: If you see that this update fails&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
&lt;br /&gt;
[[File:over air update fails.png]]&lt;br /&gt;
&lt;br /&gt;
restart IIS and try again. &lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
CRMCodedPath (CodedPath) setting&lt;br /&gt;
&lt;br /&gt;
If your system does not allow http requests from with IIS to an outside/external address you can set the internal address within the web config&lt;br /&gt;
&lt;br /&gt;
&amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
sample value&lt;br /&gt;
&lt;br /&gt;
http://localhost/crm/&lt;br /&gt;
&lt;br /&gt;
EG&lt;br /&gt;
  &amp;lt;add key=&amp;quot;CRMCodedPath&amp;quot; value=&amp;quot;http://yourserver/crm/&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
NOTE: This value should exist already in the file (DO NOT ADD IN A NEW SETTING)&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Manual Install of License&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
The license for the Accelerator Platform is stored in the &amp;quot;../CustomPages/SageCRMWS/web.config&amp;quot; file.&lt;br /&gt;
&lt;br /&gt;
[[File:webconfiglicense.png]]&lt;br /&gt;
&lt;br /&gt;
This file can be edited via any text editor.&lt;br /&gt;
&lt;br /&gt;
The Key value is shown as follows:&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;NEYSu1WEtFsjkfreSknrbiYhmvO2Wq+3wBEGGAhhOEw=&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
The default license is for one (1) user for trial purposes only and is not included in any purchase. &lt;br /&gt;
&#039;&#039;&#039;Please do not install on a live environment prior to any purchase as we cannot provide support without a purchase.&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
From 4.3 the licensing has changed and the default license is&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;RRpvWW2H7F/TP1x+8JPom6YvLHXTdmVcRW8wVKenpcY=&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
To update your license replace the value setting with the license provided&lt;br /&gt;
&lt;br /&gt;
      &amp;lt;add key=&amp;quot;SageCRMAcceleratorLicense&amp;quot; value=&amp;quot;yourlicensehere&amp;quot;/&amp;gt;&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Citrix&lt;br /&gt;
&lt;br /&gt;
Installing the Office add-on tools&lt;br /&gt;
&lt;br /&gt;
To install on Citrix you must log on the users as domain admins, run the install once them remove the user as domain admin.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Silent install of the outlook client (Useful to roll out via group policy)&lt;br /&gt;
&lt;br /&gt;
   SetupAcceleratorOutlookAddin.exe IISAutoLogon=N /http://crm.yourserver.com/crm/eware.dll/go /silent /SUPPRESSMSGBOXES&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Mail Merge&lt;br /&gt;
&lt;br /&gt;
   CustomMailMerge_Setup.exe /silent /SUPPRESSMSGBOXES&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Terminal Services Client Installs&lt;br /&gt;
&lt;br /&gt;
You should select the option to only install for the current user.&lt;br /&gt;
&lt;br /&gt;
The current user must have rights to install the app (you may have to temporarily put them in the domain admins group). DO NOT &amp;quot;runas...&amp;quot; as this will only install the keys for the &amp;quot;runas...&amp;quot; user.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
Web Services Setup&lt;br /&gt;
&lt;br /&gt;
[[File:webservice_settings.png]]&lt;br /&gt;
&lt;br /&gt;
Make sure that the CRM url can access the CRM web service&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
The user page in My CRM can be configured also as required by updating or adding in the keys&lt;br /&gt;
&lt;br /&gt;
a. Hide the MobileX download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
     &amp;lt;add key=&amp;quot;HideMobileXDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
a. Hide the Mail Merge app download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideMailMergeDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
a. Hide the AC Plus download (Visible by default, set to Y to hide)&lt;br /&gt;
&lt;br /&gt;
    &amp;lt;add key=&amp;quot;HideACPlusDownload&amp;quot; value=&amp;quot;Y&amp;quot; /&amp;gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
	<entry>
		<id>https://accelerator.crmtogether.com/index.php?title=File:Type_mismatch_large_email.png&amp;diff=2802</id>
		<title>File:Type mismatch large email.png</title>
		<link rel="alternate" type="text/html" href="https://accelerator.crmtogether.com/index.php?title=File:Type_mismatch_large_email.png&amp;diff=2802"/>
		<updated>2026-01-06T16:46:10Z</updated>

		<summary type="html">&lt;p&gt;Sagecrmw: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Sagecrmw</name></author>
	</entry>
</feed>