https://accelerator.crmtogether.com/index.php?action=history&feed=atom&title=O365_Troubleshoot 2026-05-19T22:45:42Z Revision history for this page on the wiki MediaWiki 1.40.0 https://accelerator.crmtogether.com/index.php?title=O365_Troubleshoot&diff=2112&oldid=prev 2023-02-28T12:52:40Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:52, 28 February 2023</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l10">Line 10:</td> <td colspan="2" class="diff-lineno">Line 10:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If the Office 365 add-in in Outlook for PC remains grayed out in both your main Outlook inbox ribbon and in your Outlook message ribbon there is an issue with your Outlook software itself. Try closing Outlook and reopening it.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If the Office 365 add-in in Outlook for PC remains grayed out in both your main Outlook inbox ribbon and in your Outlook message ribbon there is an issue with your Outlook software itself. Try closing Outlook and reopening it.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">If this fails try repairing the outlook install.</ins></div></td></tr> </table>

Sagecrmw https://accelerator.crmtogether.com/index.php?title=O365_Troubleshoot&diff=2110&oldid=prev 2023-02-28T12:50:42Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:50, 28 February 2023</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The Accelerator Add-in grayed out in Outlook desktop (Explorer view)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The Accelerator Add-in grayed out in Outlook desktop (Explorer view)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[File:accelerator disabled.png]]</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If you are using Outlook for PC/Laptop or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden.  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If you are using Outlook for PC/Laptop or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden.  </div></td></tr> </table>

Sagecrmw https://accelerator.crmtogether.com/index.php?title=O365_Troubleshoot&diff=2109&oldid=prev 2023-02-28T12:48:36Z

<p>Created page with &quot;The Accelerator Add-in grayed out in Outlook desktop (Explorer view) If you are using Outlook for PC/Laptop or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden. Ensure that the Reading Pane is turned on by following this [https://support.microsoft.com/en-us/office/use-and-configure-the-reading-pane-to-preview-messages-2fd687ed-7fc4-4ae3-8eab-9f9b8c6d53f0?ui=en-us&amp;rs=en-us&amp;ad=us Microsoft article for Outlook for Windows] and...&quot;</p> <p><b>New page</b></p><div>The Accelerator Add-in grayed out in Outlook desktop (Explorer view)<br /> <br /> <br /> If you are using Outlook for PC/Laptop or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden. <br /> <br /> Ensure that the Reading Pane is turned on by following this [https://support.microsoft.com/en-us/office/use-and-configure-the-reading-pane-to-preview-messages-2fd687ed-7fc4-4ae3-8eab-9f9b8c6d53f0?ui=en-us&amp;rs=en-us&amp;ad=us Microsoft article for Outlook for Windows] and this [https://support.microsoft.com/en-us/office/customize-views-in-outlook-for-mac-257d7104-5c90-4ee3-bad2-9935ab424c64?ui=en-us&amp;rs=en-us&amp;ad=us Microsoft article for Outlook for Mac].<br /> <br /> <br /> <br /> If the Office 365 add-in in Outlook for PC remains grayed out in both your main Outlook inbox ribbon and in your Outlook message ribbon there is an issue with your Outlook software itself. Try closing Outlook and reopening it.</div>

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