Troubleshoot - Revision history

Sagecrmw at 12:30, 7 April 2026

2026-04-07T12:30:08Z

← Older revision		Revision as of 13:30, 7 April 2026
Line 360:		Line 360:

	Execute the file by double clicking.		Execute the file by double clicking.

			An IIS reset is required after this.

	ref:		ref:

2026-04-07T12:27:24Z

← Older revision		Revision as of 13:27, 7 April 2026
Line 349:		Line 349:
	Generate Registry Keys and Value via .REG file		Generate Registry Keys and Value via .REG file

	Open Notepad		Open Notepad

	Insert the following text:		Insert the following text:

	Windows Registry Editor Version 5.00		Windows Registry Editor Version 5.00

	[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Main]		[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Main]

	"JScriptReplacement"=dword:00000000		"JScriptReplacement"=dword:00000000

	Save as a .REG file.		Save as a .REG file.

	Execute the file by double clicking.		Execute the file by double clicking.

	ref:		ref:

2026-03-17T18:43:17Z

← Older revision		Revision as of 19:43, 17 March 2026
Line 371:		Line 371:
	Cannot Save emails in 2025 or later.		Cannot Save emails in 2025 or later.

	Error in ~~log says~~		Error in Sahe CRM (SQL and Systems)logs shows...

	"Invalid or encoded script content detected in Communication fields. HTML or active content is not allowed"		"Invalid or encoded script content detected in Communication fields. HTML or active content is not allowed"

2026-03-17T18:41:12Z

← Older revision		Revision as of 19:41, 17 March 2026
Line 367:		Line 367:

	Thanks to our partners in Effective Solutions (https://www.effsolutions.com/) for this update.		Thanks to our partners in Effective Solutions (https://www.effsolutions.com/) for this update.

			----
			Cannot Save emails in 2025 or later.

			Error in log says

			"Invalid or encoded script content detected in Communication fields. HTML or active content is not allowed"

			NOTE: In Sage CRM 2025 and later there is a new trigger installed by Sage on the Communication table called "trg_BlockXSS_Comm". This checks for certain characters and blocks inserts. This needs to be disabled as it blocks the saving of emails into comm_email. Alternatively you can configure Accelerator to Save the email data to a .html file as per the config option "Filed Email - Use Library and not Database".

			[[File:trg_BlockXSS_Comm.png]]

2025-12-18T11:36:57Z

← Older revision		Revision as of 12:36, 18 December 2025
Line 366:		Line 366:
	https://stackoverflow.com/questions/79650440/windows-11-update-classic-asp-incompatibility-vbscript-jscript-mix-causes-iact		https://stackoverflow.com/questions/79650440/windows-11-update-classic-asp-incompatibility-vbscript-jscript-mix-causes-iact

	Thanks to our partners in https://www.effsolutions.com/ for this update.		Thanks to our partners in Effective Solutions (https://www.effsolutions.com/) for this update.

2025-09-22T21:00:35Z

← Older revision		Revision as of 22:00, 22 September 2025
Line 334:		Line 334:

	No need to restart IIS etc. Just refresh the page.		No need to restart IIS etc. Just refresh the page.

			----

			ASP crashing. 500 errors.

			Active Server Pages error 'ASP 0240' Script Engine Exception

			A ScriptEngine threw exception 'C0000005' in 'IActiveScript::SetScriptState()' from 'CActiveScriptEngine::ReuseEngine()'.

			Apparently "Windows 11 24H2 has begun setting a local policy that, by default, causes applications to use the jscript9legacy.dll instead of jscript.dll. jscript9legacy.dll does not contain the full functionality" as jscript.dll.

			To fix:

			Generate Registry Keys and Value via .REG file

			Open Notepad

			Insert the following text:

			Windows Registry Editor Version 5.00

			[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Main]

			"JScriptReplacement"=dword:00000000

			Save as a .REG file.

			Execute the file by double clicking.

			ref:
			https://stackoverflow.com/questions/79650440/windows-11-update-classic-asp-incompatibility-vbscript-jscript-mix-causes-iact

			Thanks to our partners in https://www.effsolutions.com/ for this update.

2025-07-23T09:07:42Z

← Older revision		Revision as of 10:07, 23 July 2025
Line 130:		Line 130:
	1. Make sure index.html is first in the list		1. Make sure index.html is first in the list

	2. Click "Enable" ~~tio~~ turn on.		2. Click "Enable" to turn on.

	Reload the page to check the change worked.		Reload the page to check the change worked.

2024-11-27T21:51:25Z

← Older revision		Revision as of 22:51, 27 November 2024
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	[[File:webconfig headers.png]]		[[File:webconfig headers.png]]

			See also
			https://accelerator.crmtogether.com/index.php?title=Connections

	Remove the lines and save to fix.		Remove the lines and save to fix.

2024-04-11T14:31:29Z

← Older revision		Revision as of 15:31, 11 April 2024
Line 320:		Line 320:

	EG		EG
	[[File:Length cannot be less than zero.png~~\|500px~~]]		[[File:Length cannot be less than zero.png]]

	To turn off the license check change		To turn off the license check change

2024-04-11T14:30:21Z

← Older revision		Revision as of 15:30, 11 April 2024
Line 320:		Line 320:

	EG		EG
	[[File:Length cannot be zero.png\|500px]]		[[File:Length cannot be less than zero.png\|500px]]

	To turn off the license check change		To turn off the license check change