365 Compose: Difference between revisions

Latest revision as of 12:17, 27 July 2021

When composing an email to use the Accelerator tools

For those familiar with using Accelerator within Microsoft Outlook, there is no access to the commands 'send and save' or prompt and send'.

The 365 API does not support send events so we are unable to catch and store the email.

An email can be filed to CRM after sending by selecting it in the sent items folder and filing from there. that is either :

1. The 'Save Email' button on the Explorer ribbon

or

2. The 'Save Email' button on the Task Pane

@@ Line 1: / Line 1: @@
 When composing an email to use the Accelerator tools
+* Click on the 3 dots (1)
+* In the menu that opens click "CRM Together" (2)
+* The Accelerator menu (3) appears
 [[File:compose1.jpg]]
-* Click on the 3 dots (1)
+* Accelerator opens the task pane
+* More info on Email Templates here - http://accelerator.crmtogether.com/index.php?title=E-Mail_Templates
+* More info on Shared documents here - http://accelerator.crmtogether.com/index.php?title=CRM_Documents
+* More info on the address book here - http://accelerator.crmtogether.com/index.php?title=Address_Book
+For those familiar with using Accelerator within Microsoft Outlook, there is no access to the commands 'send and save' or prompt and send'.
+The 365 API does not support send events so we are unable to catch and store the email.
+An email can be filed to CRM after sending by selecting it in the sent items folder and filing from there. that is either :
-* In the menu that opens click "CRM Together" (2)
+. The 'Save Email' button on the Explorer ribbon
-* The Accelerator menu (3) appears
+or
-Use these options as defined in Compose mode
+. The 'Save Email' button on the Task Pane