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To view the phone information click on the "Phone" button.

Phoneicon.png

If your system is configured double clicking on the phone number will call this number.

Phone1.png

To record a communication click on either the "Phone In" or "Phone Out" buttons and fill in the details of the call.

Phone2.png

Note: Calls can be made if the "callto:" function is supported by your CTI system (Skype is an example of one that does support this).

Phone3.png