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Client Requirements:

Outlook 2013/2016

IE - Latest version 11.x

Sage CRM versions 7.2, 7.3, 2017R1/R2/R3 and 2018 supported.

 * this includes the versions named with the ERP system. 
   Sage 200 CRM - (UK and Ireland)
   Sage Office Line CRM - (Germany, Austria and Switzerland)
   Sage 300 - (North America)

Terminal Services Environments are supported

A PDF viewer must be installed for certain functionality

Windows OS - 7.x and 8.x (vista is not supported)

  • Any domain security policies must be outlined before purchase of the software

MSXML parser - Typically this is already installed by the CRM installer.

Server Requirements:

You should follow Sage's own requirements on server and DB minimum requirements.

CRM must be running on MSSQL (no other db is supported)

If you are using SSL (https) you must have a valid certificate (certs that require users to install them are not considered valid - typically referred to as self-generated certs)

.Net 4.5.2 should be installed and configured on the CRM app pool


See Accelerator_User_Managerment

To configure Sage CRM native Web Services do the following:

  • Select "Administration"
  • Select "System"
  • Select "Web Services"
  • Click "Change" to put the screen in edit mode.
  • Set the screen up as follows:
    • Maximum number of records to return:100 (Actually we would recommend this be less than 10 for any install using CRM's native web-services)
    • Maximum size of request:1000000
    • Make WSDL Available to all: Yes
    • Enable web services:Yes
    • Dropdown fields as strings in WSDL file:Yes
    • Send and return all dates and times in universal time:No
    • Accept web request from IP Address:
    • Force webservice log on:Yes

Note that we changed the 2 fields from the default:

1. Make WSDL Available to all = Yes

2. Force Webservice log on = Yes

  • Click Save to update the system configuration.

Here we will show how to enable a Sage CRM user to have "Web Service Access". This is done via the user admin section in Sage CRM.

  • Click on "Administration"
  • Click on "Users"
  • Search for the user that you wish to allow access to and view that user.
  • Click "Change"
  • When in edit mode scroll down to the security tab

and change the "Allow Web Service Access" to "True"

  • Click "Save" to update the users information.

When using the Outlook integration you will see links on the screens.

These links will open a new browser window with the information displayed. For this window to open successfully you may need to set a registry option on your Sage CRM server.

Under the CRM registry, check if there is a registry string for ‘IPAddressChecking’ and check if it’s set to ‘Y’ [HKEY_LOCAL_MACHINE\SOFTWARE\eWare\Config\/<CRM Install Name>] - set to 'N' if you want it disabled.

Outlook 2016 Build 16.0.8067.2115

This build from Microsoft is not supported as it contains a number of bugs relating to the browser view area in Outlook. The main bug is that the drop downs do not open on the NEW screens.