Log an issue: Difference between revisions
From Accelerator for SageCRM
(Created page with "work in progress... Is it happening for all users? What we need Partner name Customer name Sage CRM version CRM Together Product Product version Outline the issue Steps to recreate Any attempts/changes made to fix the issue") |
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Questions | |||
Is it happening for all users? | |||
Is the user it is happening to doing anything that you maybe have not seen before? | |||
What we need. | |||
* Partner name | |||
* Customer name | |||
* Sage CRM version | |||
* CRM Together Product | |||
* CRM Together Product Product version | |||
* For Accelerator is it on the classic outlook add in or on Office 365. | |||
* For MobileX - Is it the PWA/iOS or Android client? | |||
* Outline the issue | |||
* Steps to recreate (if you can record it would be great) | |||
* Any attempts/changes made to fix the issue | |||
* Check the database is not full (are you using SQL Express?) | |||
*If you see an error but its generic turn on detailed error messages (https://accelerator.crmtogether.com/index.php?title=IIS_Detailed_Errors) and reproduce the issue | |||
* If its an issue in the classic outlook add in send on the Outlook logs https://accelerator.crmtogether.com/index.php?title=View_the_Outlooks_Logs | |||
* Send on the SAGE CRM system and/or SQL log(s) (for a day this happened) https://accelerator.crmtogether.com/index.php?title=View_CRM%27s_logs | |||
Latest revision as of 09:36, 20 August 2025
Questions
Is it happening for all users?
Is the user it is happening to doing anything that you maybe have not seen before?
What we need.
- Partner name
- Customer name
- Sage CRM version
- CRM Together Product
- CRM Together Product Product version
- For Accelerator is it on the classic outlook add in or on Office 365.
- For MobileX - Is it the PWA/iOS or Android client?
- Outline the issue
- Steps to recreate (if you can record it would be great)
- Any attempts/changes made to fix the issue
- Check the database is not full (are you using SQL Express?)
- If you see an error but its generic turn on detailed error messages (https://accelerator.crmtogether.com/index.php?title=IIS_Detailed_Errors) and reproduce the issue
- If its an issue in the classic outlook add in send on the Outlook logs https://accelerator.crmtogether.com/index.php?title=View_the_Outlooks_Logs
- Send on the SAGE CRM system and/or SQL log(s) (for a day this happened) https://accelerator.crmtogether.com/index.php?title=View_CRM%27s_logs
