365 Compose

From Accelerator

When composing an email to use the Accelerator tools

  • Click on the 3 dots (1)
  • In the menu that opens click "CRM Together" (2)
  • The Accelerator menu (3) appears

Compose1.jpg

For those familiar with using Accelerator within Microsoft Outlook, there is no access to the commands 'send and save' or prompt and send'.

The 365 API does not support send events so we are unable to catch and store the email.

An email can be filed to CRM after sending by selecting it in the sent items folder and filing from there. that is either :

1. The 'Save Email' button on the Explorer ribbon

or

2. The 'Save Email' button on the Task Pane