Home Screen

Clicking the Home icon will bring you to the dashboard screen.

This by default containers

1. An activity graph 2. Opportunity pipeline 3. Cases pipeline

Click on the tab to open it. Only one tab at a time can be open.

• Activity graph

This is a graph showing your activity in CRM for the last 365 days. This uses communications created, opportunities and cases created by the user.

• Opportunity pipeline

This matches your pipeline that you have in CRM itself. You are presented with a graph and you click the button to view the list of opportunities

• Cases pipeline

This matches your pipeline that you have in CRM itself. You are presented with a graph and you click the button to view the list of cases

• • Customising

You can add in a custom page to the dashboard so that it has its own tab.

To do this create a new menu in

  Administration->Advanced Customisation->System Menus

called

 "acdashboard"

Edit this then to add in a menu item. For example

 Caption: ERP
 Action: Customfile
 Custom File: sagecrmws/ac2020/sage300overview.asp*

• This is a sample file only

The restart Outlook or reload the screen. Click Home and you will see the tab.

Technically the url is structured as

 https://crm.yourserver.com/CRM/CustomPages/sagecrmws/ac2020/sage300overview.asp?SID=584334583611&F=&J=sagecrmws%2Fac2020%2Fsage300overview.asp&app=ac2020