Home Screen

Clicking the Home icon will bring you to the dashboard screen.

This by default contains

1. An activity graph

2. Opportunity pipeline

3. Cases pipeline

Click on the tab to open it. Only one tab at a time can be open.

• Activity graph

This is a graph showing your activity in CRM for the last 365 days. This uses communications created, opportunities, and cases created by the user and scores them points to show how active you have been on CRM in these areas.

• Opportunity pipeline

This matches the pipeline that you have in CRM itself. You are presented with a graph and you click the button to view the list of opportunities

• Cases pipeline

This matches the pipeline that you have in CRM itself. You are presented with a graph and you click the button to view the list of cases

• • Customising

You can add a custom page to the dashboard so that it has its own tab.

To do this create a new menu in

  Administration->Advanced Customisation->System Menus

called

 "acdashboard"

Edit this to add in a menu item. For example

 Caption: ERP
 Action: Customfile
 Custom File: sagecrmws/ac2020/sage300overview.asp*

• This is a sample file only

Then restart Outlook or reload the screen. Click Home and you will see the tab.

Technically the url is structured as

 https://crm.yourserver.com/CRM/CustomPages/sagecrmws/ac2020/sage300overview.asp?SID=584334583611&F=&J=sagecrmws%2Fac2020%2Fsage300overview.asp&app=ac2020