Email Matching

From Accelerator for SageCRM
Revision as of 20:15, 8 April 2024 by Sagecrmw (talk | contribs)

Accelerator establishes context in the following fashion

1. Tag (if applied) see https://accelerator.crmtogether.com/index.php?title=Tagging

2. Precise Email Address (person match)

3. Email Domain* (company match where a person record was not found)

There are 2 parts to this:

a. The system tries matching on the company email address - If a match is found this is returned

4. Lead (where a company record is not found)

5. If no matches in Person, Company or Lead are found then the system searches for a person record with the domain* and returns the company(ies) that a linked to the person(s) found.

  • There is a setting called "companyfullmatch" that, when set to Y, the domain searches are not used.