IE Mail Merge

Note: In some versions of IE "Protected Mode" must be turned off for the following functionality to work.

When viewing an entity we may want to create a mail merge document quickly and record it.

Now this is quick and easy.

Viewing an entity we select the "Mail Merge" drop down button.

This displays a number of options.

   *Mail Merge
   *Mail Merge PDF
   *Email Document
   *Email Mail Merge Attachment
   *Print Document
   *Download Merge Data

• "Mail Merge" opens the document and allows editing before processing.
• "Mail Merge PDF" completes a mail merge and presents the user with a PDF.
• "Email Document" immediately process without the option to edit opening an email and embedding the document
• "Email Mail Merge Attachment" completes the mail merge and opens an email attaching a PDF of the merged document
• "print" immediately print without the option to edit.
• "Download Merge Data" allows you to save the data from a view to use when building a new Mail Merge document

For our example we will use option 1.

Select this option "Mail Merge" and you are prompted to use a global template or a local template

If you select Global Template you are presented with a form to select the template from

Double click on a grid item to select that as the template.

Note: If you select Local template you get a file open dialog to select the template on your machine. It is recommended to always use CRM templates.

Word will now open and complete the mail merge. Update the document and process it.

Close the document file. (This is required for the next step).

The user will be prompted for a note.

Fill in the details and click "OK".

A new communication record will be recorded in Sage CRM and the document will be uploaded and attached to the communication.