Accelerator Requirements

Client Requirements:

Outlook 2007/2010 Word 2007/2010 IE 6, 7, 8 or 9

A PDF view must be installed for certain functionality

Server Requirements:

To configure Sage CRM native Web Services do the following:

• Select "Administration"
• Select "System"
• Select "Web Services"
• Click "Change" to put the screen in edit mode.
• Set the screen up as follows:

Note that we changed the 2 fields from the default: 1. Make WSDL Available to all = Yes 2. Force Webservice log on = Yes

• Click Save to update the system configuration.

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Here we will show how to enable a Sage CRM user to have "Web Service Access". This is done via the user admin section in Sage CRM.

• Click on "Administration"
• Click on "Users"
• Search for the user that you wish to allow access to and view that user.
• Click "Change"
• When in edit mode scroll down to the security tab

and change the "Allow Web Service Access" to "True"

• Click "Save" to update the users information.

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When using the Outlook and Word integration you will see links on the screens.

These links will open a new IE window with the information displayed. For this window to open successfully you may need to set a registry option on your Sage CRM server.

Under the CRM registry, check if there is a registry string for ‘IPAddressChecking’ and check if it’s set to ‘Y’ [HKEY_LOCAL_MACHINE\SOFTWARE\eWare\Config\/<CRM Install Name>] - set to 'N' if you want it disabled.