Requirements

Client Requirements:

Outlook 2016/2019 or Office 365 Outlook Client or Outlook for the web (OWA) or Outlook for MAC (OMAC) .Net 4.7.2 should be installed (SSL required for OWA and OMAC)

NOTE: For OWA and OMAC support the Outlook client must be running the EDGE browser (older versions may be running IE which is not supported), if your external CRM URLS map to a private IP address when users are on your network this will cause a COR's issue. Your CRM URLS should always map to your public IP even if the user is on the network.

Accelerator Classic will not be tested on subsequent Outlook clients as of July 2022.

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Sage CRM Requirements: Sage CRM versions 2019, 2020, 2021, 2022 supported. Accelerator Classic will not be tested on 2022r2 (out soon). Therefore to upgrade Accelerator to the latest version is recommended

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Server Requirements:

You should follow Sage's own requirements on server and DB minimum requirements.

Chrome/Edge/Firefox or Opera must be installed on the server. IE cannot be used. If not installed we will install this.

CRM must be running on MSSQL (no other db is supported)

If you are using SSL (https) you must have a valid certificate (certs that require users to install them are not considered valid - typically referred to as self-generated certs)

.Net 4.7.2 should be installed (a windows restart will be required when you do this) and configured to .net4.x or later on the CRM app pool

ASP.Net must be installed. If not you will see a 404.17 error.

To configure Sage CRM native Web Services do the following:

• Select "Administration"
• Select "System"
• Select "Web Services"
• Click "Change" to put the screen in edit mode.
• Set the screen up as follows:

• • Maximum number of records to return:100 (Actually we would recommend this be less than 10 for any install using CRM's native web-services)
  • Maximum size of request:1000000
  • Make WSDL Available to all: Yes
  • Enable web services:Yes
  • Dropdown fields as strings in WSDL file:Yes
  • Send and return all dates and times in universal time:No
  • Accept web request from IP Address:
  • Force webservice log on:Yes

Note that we changed the 2 fields from the default.

The defaults are No so will have to be manually changed

 1. Make WSDL Available to all = Yes
 2. Force Webservice log on = Yes

• Click Save to update the system configuration.